Samira Alloui

• Delivered professional massage therapy treatments tailored to individual client needs and treatment goals.
• Conducted client consultations to assess health history, identify concerns, and recommend appropriate therapies.
• Applied a range of massage techniques to relieve pain, reduce stress, and improve muscle function and wellbeing.
• Maintained a clean, safe, and relaxing treatment environment, adhering to hygiene and sanitation standards.
• Educated clients on wellness, posture, and after-care practices to support long-term results.
• Managed appointment scheduling, client records, billing, and payments with accuracy and confidentiality.
• Oversaw supplies and equipment, ensuring availability of oils, linens, and treatment materials.
• Promoted services through client referrals, promotions, and social media to support business growth.
• Delivered consistently high standards of customer service, building strong client relationships and retention.
• Maintained all required licenses, certifications, and insurance in compliance with professional standards.

• Manage the daily operations of maintenance staff, ensuring efficient scheduling and execution of repairs. Process repair orders, manage resources, and ensure timely communication with operatives. Create and implement preventative maintenance schedules, inspect work performed, and resolve maintenance issues. Maintain records of maintenance activities, manage budgets, and ensure compliance with safety regulations. Supervise maintenance assistants and coordinate with other departments to minimise downtime and ensure quality work.
• Managed a fleet of seven vehicles, planning routes and timings to maximise adherence to the schedule.
• Liaised with clients to gather requirements, set expectations, and deliver updates, fostering strong relationships.

For this Role, similar Duties applayes as for the Role at Arrow Industrial

• Established and governed enterprise document management systems, policies, and procedures across operational functions.
• Directed the full document lifecycle, ensuring controlled creation, review, approval, distribution, versioning, archiving, and disposal.
• Ensured accurate classification, indexing, and secure storage of documentation to support rapid retrieval and audit readiness.
• Enforced strict version control, maintaining circulation of approved, current documents only.
• Partnered with cross-functional teams to review, update, and standardise operational and compliance documentation.
• Monitored adherence to document control policies, quality standards, and regulatory requirements.
• Managed access controls and confidentiality protocols for sensitive and business-critical information.
• Conducted regular audits of document repositories to ensure accuracy, completeness, and compliance.
• Delivered staff training on document management standards and best practices.
• Produced management reports on document status, compliance performance, and system effectiveness.

HR Secondment | Employee Relations & Support

• Served as a primary point of contact for employee relations and HR-related matters, providing guidance and timely resolution of queries.
  
  Partnered with HR leadership, line managers, and external providers to deliver consistent, compliant, and effective employee support.
  
  Advised and educated employees on company policies, procedures, and available resources, promoting understanding, engagement, and compliance.
  Educate employees on company policies, procedures, and available resources.

• Acted as the primary point of contact for customers across the DACH region, managing import and export orders end-to-end
• Held accountability for accurate order processing, including pricing, quantities, delivery terms, and Incoterms.
• Coordinated domestic and international shipments with warehouses, freight forwarders, and customs brokers.
• Prepared, verified, and maintained import/export documentation, including commercial invoices, packing lists, certificates of origin, and transport documents.
• Ensured full compliance with EU trade regulations, customs legislation, export controls, and internal company policies.
• Monitored shipment progress, proactively managed delays, and provided clear, timely customer updates.
• Resolved customer enquiries, delivery issues, and complaints efficiently, maintaining high service standards.
• Maintained accurate and auditable records within ERP and customer service systems.
• Partnered cross-functionally with sales, planning, finance, and supply chain teams to meet customer commitments.
• Supported continuous improvement initiatives across customer service and logistics operations.

• Maintained organized electronic and physical filing systems to ensure efficient access to legal documents
• Managed and updated case files, ensuring accuracy, completeness, and compliance with internal procedures
• Supported the Legal Administration team with a variety of administrative duties as required

• Supported the onboarding process for new employees, ensuring a smooth and efficient start
• Collected, verified, and processed required documentation while maintaining strict confidentiality
• Acted as a key point of contact for new hires during their initial period, addressing queries and providing guidance
• Assisted with data entry and basic record keeping to maintain accurate employee records
• Provided general administrative and clerical support

• Acted as a key advisor to stores across Germany, Austria, and Switzerland (DACH), providing operational and commercial support.
• Managed store communications, including emails and coordination with internal departments to ensure timely resolution of requests.
• Processed marketing requests and maintained accurate updates within internal systems.
• Provided German, French, and English translation support, facilitating clear cross-regional communication.

• Conducted detailed vehicle inspections and evaluations to determine accurate market values across a wide range of vehicles.
• Demonstrated strong automotive knowledge and attention to detail, ensuring high appraisal accuracy and quality standards.
• Assessed classic and collector vehicles, as well as fleet and commercial assets.
• Ensured compliance with industry standards, regulations, and best practices through close collaboration with operational teams.
• Prepared vehicles for live and online auctions, ensuring presentation, readiness, and safety standards were met.
• Managed vehicle staging lanes on auction days to support efficient auction flow and operations.
• Identified and escalated vehicles with significant damage or safety concerns.
• Performed basic vehicle handling and preparation, including jump-starts, tyre inflation, movement of non-running vehicles, and coordination of washing and detailing.
• Participated in ongoing training and professional development to continuously enhance appraisal expertise.

• Managed daily administrative operations, including data entry, filing, and document management, ensuring accuracy and efficiency.
• Produced reports and presentations by gathering, analysing, and interpreting data to support informed decision-making.
• Maintained accurate records and ensured compliance with organisational policies, procedures, and applicable legal requirements.

• Managed the doctor’s daily schedule, appointments, and meetings, ensuring efficient time management and workflow.
• Coordinated patient bookings, follow-ups, and communications, acting as the primary point of contact between the doctor, patients, and stakeholders.
• Handled phone, email, and in-person correspondence with professionalism and discretion.
• Maintained and updated confidential patient records and medical files in line with healthcare regulations and data protection requirements.
• Prepared consultation rooms and ensured all documentation, reports, prescriptions, and referrals were available as required.
• Liaised with patients, medical staff, laboratories, and external providers to support seamless patient care.
• Supported billing, invoicing, payroll, and pre-accountancy activities, ensuring accuracy and timely processing.
• Managed office administration, including monitoring supplies, placing orders, and coordinating travel, conferences, and professional events.
• Planned, coordinated, and delivered events from concept to completion, including budgeting, vendor selection, logistics, and cost control.
• Oversaw event logistics such as venues, catering, décor, audio-visual requirements, and transportation.
• Managed payroll processing, ensuring accuracy, compliance, and timely payment.
• Supported pre-accountancy activities, including invoicing, expense tracking, reconciliations, and preparation of financial records for accountants.

• Monitored and analysed gold markets using technical, fundamental, and macroeconomic indicators.
• Executed and managed gold futures and options strategies to capture price movements, volatility, and time decay.
• Applied disciplined risk management through position sizing, margin control, stop-loss frameworks, and exposure limits.
• Actively managed and adjusted options positions to maintain defined risk profiles.
• Hedged gold price exposure for portfolios and related commodity and currency risks.
• Maintained awareness of liquidity conditions, contract specifications, expiries, and roll schedules.
• Executed, monitored, and adjusted trades in real time using professional trading platforms and analytics tools.
• Maintained detailed trade records and performance metrics to support compliance and strategy evaluation.
• Continuously refined strategies through back-testing, post-trade analysis, and ongoing market research.

• Acted as the primary point of contact for customers, delivering technical support via phone, email, and in-person channels.
• Diagnosed and resolved product and service issues, providing clear, step-by-step guidance to ensure effective resolution.
• Documented and tracked customer interactions within support systems, maintaining accurate records of issues, resolutions, and follow-ups.
• Collaborated with engineering and product teams to escalate complex issues and provide structured feedback on product performance.
• Delivered customer training sessions and workshops to improve product understanding and enhance user experience.
• Maintained current technical knowledge of products, features, and industry trends to provide informed and reliable support.
• Identified upselling and cross-selling opportunities, proactively advising customers on product enhancements and additional services.

• Translated vehicle technician and diagnostic centre reports with a high degree of technical accuracy.
• Interpreted and translated diagnostic traces and logs, including OBD data, ECU reports, fault codes, and test results.
• Translated compressed (ZIP) files file-by-file while preserving original structure, formatting, and technical integrity.
• Delivered accurate translations of technical and general documentation across Word, Excel, TXT, and other formats.
• Provided professional translation services between English, French, and German.
• Ensured precise, non–machine-translated use of specialised automotive terminology and industry standards.

• Coordinated appointments and organised meetings, including preparation of agendas and follow-up actions.
  
  Drafted professional business correspondence, emails, and meeting minutes.
  
  Entered, managed, and analysed data to support operational and commercial decision-making.
  
  Handled customer enquiries, prepared quotations, processed orders, and reviewed invoices for accuracy.
  
  Maintained personnel records and supported recruitment activities, including management of job applications.
  
  Organised business trips and corporate events, managing logistics and scheduling.
  
  Purchased materials, monitored deliveries, and coordinated with suppliers.
  
  Supported media activities and internal communications initiatives.
  
  Utilised digital tools and systems, including MS Office and ERP platforms, to ensure efficient administration.

• Developed strong hospitality instincts, anticipating guest needs and resolving issues quickly and professionally.
• Led daily restaurant operations to ensure smooth, efficient, and high-quality service across front- and back-of-house functions.
• Established and implemented standard operating procedures (SOPs) to improve consistency, efficiency, and service standards.
• Maintained high standards of food quality, presentation, and customer service, driving positive guest experiences.
• Ensured full compliance with health, safety, hygiene, and regulatory requirements.
• Recruited, trained, scheduled, and performance-managed staff, fostering teamwork, accountability, and leadership development.
• Managed inventory control, ordering processes, and supplier relationships to optimise costs and availability.
• Analysed sales performance, costs, and profitability to identify and implement operational improvements.
• Handled customer feedback and complaints professionally, supporting customer satisfaction and retention.
• Supported menu development, pricing strategies, and cost-control initiatives.
• Implemented marketing activities, promotions, and customer retention strategies to drive revenue growth.
• Oversaw cash handling, reporting, and financial controls to ensure accuracy and compliance.
• Advised senior management on operational improvements, efficiency initiatives, and industry best practices.

• Delivered friendly, professional customer service by greeting and assisting customers with product enquiries.
• Provided accurate product information to support informed purchasing decisions.
• Organised stock and maintained attractive, well-presented shelves and displays.
• Processed transactions efficiently and accurately at the checkout.
• Maintained store cleanliness, visual standards, and overall presentation.