SAMIR SHAIKH
Leicester,Leicestershire
Summary
Customer-focused professional with experience across insurance renewals, retail support, and operational roles that require teamwork, pace, and accuracy. Brings clear communication, adaptable system use, and a steady approach to handling customer queries, maintaining records, and supporting service standards.
Overview
5
5
years of professional experience
Work History
Renewals advisor
Hastings direct
10.2024 - Current
- Managed inbound and outbound renewal calls for car and home insurance policies, ensuring customer engagement and retention.
- Delivered customer service to retain and renew existing customers, contributing to overall customer loyalty.
- Processed renewals, amendments, and payments within FCA guidelines, ensuring compliance and accuracy in customer account management.
- Processing renewals, amending, and payments efficiently within FCA guidelines.
- Meeting and exceeding performance targets for retention, quality, and customer satisfaction.
- Meeting Key KPI targets consistently as well as quality to satisfy FCA Regulations
- Resolving customer concerns professionally, maintaining compliance and accuracy.
- Using multiple systems to manage customer accounts and update records.
- Enhanced ability to address inquiries across departments and manage multi-car policy details.
Warehouse operative
Royal Mail
09.2023 - 06.2024
- Loaded and unloaded vehicles, ensuring safe movement of items between vehicles and storage areas.
- Operate manual handling equipment (e.g., trolleys, cages, pallet trucks) in line with safety guidelines.
- Sort and prepare mail and parcels for delivery, ensuring accuracy and efficiency in processing.
- Scan, label, and record items using handheld devices or automated systems.
- Work to tight deadlines, maintaining a fast pace while meeting quality and accuracy standards. Follow health and safety procedures, including correct lifting techniques and use of PPE.
- Maintained clean and organised work areas, ensuring clear equipment and walkways while collaborating with team members and supervisors to meet daily targets.
- Handle various mail types (letters, parcels, packets) — may include heavy lifting or working in chilled areas (for parcels).
- Ensured accurate routing of items to correct destinations through excellent attention to detail.
- Reported damaged or misplaced items and assisted with inventory checks.
- Adapt to different shifts and tasks, including night, weekend, or seasonal peak work.
Trading Assistant
Sainsbury's Fosse Park
05.2022 - 08.2023
- Delivering outstanding customer service on tills and self service check outs.
- Working on tills to help support checkouts when they are busy.
- Store knowledge on where products are to provide excellent customer assistance.
- Collaborated with colleagues to complete multiple pallets of delivery efficiently.
- Used rollers to transport deliveries efficiently onto the shop floor for restocking.
- Dressed and arranged products on shelves to enhance visual appeal and facilitate customer access.
- Organised and stacked products in designated aisles, enhancing store layout and accessibility.
Casual Assistant
Leicester city football club
12.2021 - 02.2022
- Arrived on time for 6am shifts to ensure smooth operations.
- Heavy lifting (15kg) and place them near the stands.
- Led a small group to ensure timely task completion.
- Motivated team members to enhance work efficiency.
- Collaborated with team members to successfully complete projects.
Education
GCSE's -
Moat Community College
01-2020
Wyggeston Queen Elizabeth
01-2020
Skills
- Customer account management
- Data entry and software
- Analyse data and present it in graphical format
- Customer satisfaction
- Performance monitoring
- Multitasking and time management
- Team collaboration
- Verbal Communication: Able to express myself clearly and confidently
- Written and verbal communication
- Interpersonal communication
- Reliability and punctuality – able to carry out tasks and meet deadlines
- Research skills
REFERENCES
Available upon request
Hobbies and Sports
I am a passionate sports enthusiast, going to football regular on a weekly basis, which not only enables me to feel energised, but ensure I maintain fit and healthy. Moreover, I have developed interests in numerous sports such as cricket, boxing and formula 1 all of which I thoroughly enjoy watching in my downtime as this motivates me and encourages discipline, teamwork and mental resilience. My hobbies also consist of reading a wide selection of genres, as this allows me to develop strong analytical thinking, better writing skills and knowledge about various things. I am passionate about forex trading and incredibly enthusiastic with regards to how external factors influence the price of commodities such as gold all of which I enjoy learning about in my free time.
Timeline
Renewals advisor
Hastings direct
10.2024 - Current
Warehouse operative
Royal Mail
09.2023 - 06.2024
Trading Assistant
Sainsbury's Fosse Park
05.2022 - 08.2023
Casual Assistant
Leicester city football club
12.2021 - 02.2022
GCSE's -
Moat Community College
Wyggeston Queen Elizabeth