Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Samir Jingar

Samir Jingar

Birmingham,Select...

Summary

Highly skilled professional with extensive expertise in Excel proficiency, documentation proficiency, and software system testing. Demonstrated success in process implementation, quality assurance reviews, and problem-solving. Adept at customer relations, resolving complaints, team bonding, and team supervision. Proven track record in process improvement and maintaining a self-motivated approach to work.

Overview

18
18
years of professional experience
1
1
year of post-secondary education

Work History

Quality assurance analyst

American info Source PVT LTD.
Vadodara, India
01.2022 - 04.2023
  • Improved customer satisfaction with meticulous quality control checks.
  • Boosted efficiency of QA processes, leading to time savings on projects.
  • Mastered use of automated testing tools to expedite the QA process.
  • Recorded quality control activity promptly and precisely for accurate evaluation.
  • Working for US based company and work on US Mortgage department.
  • Access website, review legal documentation.
  • Review and verify receipt of payment.
  • Update system with accurate information.
  • Identifying deficient areas and action plan for the same.
  • Achieve quality targets internal and external.
  • Provide on the job training to new associates.

Financial analyst

American info Source PVT LTD.
Vadodara, India
03.2017 - 12.2021
  • Streamlined financial data processing by implementing new software tools.
  • Researching: Researching documents and updating databases.
  • Building relationships: Building and maintaining client relationships.
  • Ensuring accuracy: Ensuring financial data accuracy.
  • Compliance: Ensuring compliance with financial regulations.
  • Identifying risks: Identifying and assessing financial risks.
  • Reviewing processes: Reviewing and improving financial processes.
  • Tracking satisfaction: Measuring and tracking client satisfaction.
  • Delivering reports: Delivering financial reports and analyses.
  • Collaborating: Collaborating with other teams
  • Keeping up with trends: Keeping up with industry trends.

Team leader Call Center

Aditya Birla Minacs Worldwide Limited.
Vadodara, India
01.2012 - 02.2017
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Handling production team of customer executives approx. 20 CSR.
  • Responsible for their performance as well as quality improvement.
  • Analysis of the data like repeat call, Abandon calls, IVR misrouting calls.
  • Handling calls escalated from escalation desk to provide FCR to the customer.
  • Login and break schedules to achieve SL.
  • Suggesting Finding for improvement in quality score, ICF score, SL.
  • Giving regular Coaching and feedback to CSR to improve performance.
  • Team motivation meeting.
  • Maintain floor discipline and INFOSEC policy.

Quality control executive

Aditya Birla Minacs Worldwide Limited.
Vadodara, India
09.2011 - 12.2012
  • Developing Evaluation Programs.
  • Keeping track of the key industry trends.
  • Monitoring Customer Interactions.
  • Calibration Sessions.
  • Utilization of Technology.
  • Training and Coaching.
  • Compliance Monitoring.
  • Driving Innovation and Optimizing Processes.
  • Improved product quality by implementing rigorous inspection protocols.
  • Monitored production processes for adherence to company standards.
  • Conducted thorough audits to ensure compliance with regulatory guidelines.

Customer service representative

Aditya Birla Minacs Worldwide Limited.
Vadodara, India
08.2009 - 08.2011
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Supervisor/Warehouse

Sarvoday Charm Udyog Bhandar
Vadodara, India
06.2005 - 08.2009
  • Improved team efficiency by implementing new scheduling practices.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Ensured smooth operations with regular maintenance checks.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Managed daily operations to increase productivity.

Education

Master of Science - Business

Ulster University
Birmingham
05.2023 - 10.2024

Skills


  • Excel proficiency
  • Documentation proficiency
  • Software system testing
  • Process implementation
  • Quality Assurance reviews
  • Problem Solving
  • Customer Relation
  • Resolving complaints
  • Team bounding
  • Team supervision
  • Process improvement
  • Self-motivated

Affiliations

  • Listening Music, Body building, Watching movies

Accomplishments

    I got certificate for Training on Top Call Drivers. They really appreciate my effort towards AHT Reduction project, I have done tremendous job by conducting Training. ( 10th Aug 2011). ( Aditya Birla Minace Company)

    I got certificate for Altitude career progression. ( Aditya Birla Minace Company) 2014.

    I got Rising star in the month of july 2019. ( AIS company)

    I got Star performance in the month of Feb 2021. ( AIS Company )

Timeline

Master of Science - Business

Ulster University
05.2023 - 10.2024

Quality assurance analyst

American info Source PVT LTD.
01.2022 - 04.2023

Financial analyst

American info Source PVT LTD.
03.2017 - 12.2021

Team leader Call Center

Aditya Birla Minacs Worldwide Limited.
01.2012 - 02.2017

Quality control executive

Aditya Birla Minacs Worldwide Limited.
09.2011 - 12.2012

Customer service representative

Aditya Birla Minacs Worldwide Limited.
08.2009 - 08.2011

Supervisor/Warehouse

Sarvoday Charm Udyog Bhandar
06.2005 - 08.2009

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Samir Jingar