Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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SAMIR JAN

London,United Kingdom

Summary

Highly skilled professional with a strong background in problem-solving, written communication, and attention to detail. Demonstrates exceptional teamwork and collaboration abilities, ensuring dependable and responsible performance. Adept at organisation and time management, with a confident communicator who excels in merchandising and outstanding customer service. Proven expertise in cash management and money handling, consistently delivering customer service-oriented results.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Sales assistant

Uniqlo
Wandsworth
01.2024 - 09.2024
  • Improved customer service by efficiently handling queries and complaints.
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Offered personalised shopping advice to enhance customer experiences.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.

Sales assistant

House of Fraser
Shepherds Bush, London
07.2022 - 11.2023
  • Ensuring customers' needs were met and satisfied- Providing the utmost and professional customer service Standards- ensuring all stocks were up on display and were tidy and well-displayed Tills- ensuring that cash and card payments were completed efficiently and effectively but also being safe and aware of cash
  • Dealing with customers requests and needs, for example, providing the refunds
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.

Customer service assistant

Tesco
Kennington, Southwark
01.2022 - 06.2022
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Managed high-volume customer queries simultaneously through effective multitasking
  • Assisted customers with questions using product knowledge and service expertise
  • Resolved customer issues using strong interpersonal skills and conflict-resolution techniques
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Education

GCSEs -

Stratford School Academy
09.2017 - 06.2022

Diploma of Higher Education - Business

Newham Sixth Form College
09.2022 - 09.2023

Skills

  • Problem-Solving
  • Written Communication
  • Attention to Detail
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Organization and Time Management
  • Confident communicator
  • Merchandising
  • Outstanding customer service
  • Customer service oriented
  • Cash management
  • Money handling

Languages

English
Fluent
fasri/persian/dari
Native

Affiliations

  • boxing
  • weightlifting
  • travelling the world

Timeline

Sales assistant

Uniqlo
01.2024 - 09.2024

Diploma of Higher Education - Business

Newham Sixth Form College
09.2022 - 09.2023

Sales assistant

House of Fraser
07.2022 - 11.2023

Customer service assistant

Tesco
01.2022 - 06.2022

GCSEs -

Stratford School Academy
09.2017 - 06.2022

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SAMIR JAN