Samir Hussain
Coventry,COV
Summary
I am a motivated and reliable worker with a strong work ethic and a flexible approach to tasks. Experienced in fast-paced environments, including customer-facing roles and hands-on warehouse operations. Skilled in teamwork, problem-solving, and adapting quickly to changing priorities. Committed to delivering quality work, maintaining safety standards, and providing excellent service. Open to learning new skills and taking on a variety of responsibilities to support team success. Hardworking and reliable, with knack for physical work and teamwork. Skilled in operating basic tools and machinery, with strong focus on safety and efficiency. Quick to learn, adaptable, and always ready to pitch in where needed. Great at communicating and maintaining positive attitude under pressure. Furthermore i am well suited to teamwork and adaptability in fast paced environments such as customer service.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Telephone Operator
Coventry Arena Taxis and transport services
Coventry, West Midlands
2024.12 - 2025.07
- Managed a high volume of calls, ensuring excellent customer service and maintaining composure under pressure.
- Maintained confidentiality of sensitive information received during calls, adhering to data protection regulations.
- Worked flexibly to provide assistance during peak times.
- Addressed customer complaints and inquiries with patience, resolving issues or escalating when necessary.
- Completed general administrative work such as filing and data entry.
- Utilised booking software to manage customer requests, enhancing service delivery.
- Kept organised, hygienic and presentable desk area for smooth guest experience.
- Addressed phone calls with warm, friendly welcome for excellent first impressions.
- Maintained a polite and friendly manner, ensuring customers felt valued and heard.
- Directed incoming calls to relevant departments promptly, enhancing communication efficiency.
- Provided assistance to callers with special needs, demonstrating empathy and understanding.
Education
GCSEs -
Coundon Court School
Coventry, COV 2020.09 - 2025.08
Skills
- Customer service
- Teamwork
- Time Management
- Conflict resolution
- Composure under Pressure
- Telephone communication
- Processing orders
- Language fluency
- Patience under pressure
- Verbal articulation
- Composure under pressure
- Positive attitude
- Effective communication
Languages
2,A2,3,B1
Education
other
Personal Information
Languages
English
First Language
Punjabi
Intermediate
B1
Spanish
Elementary
A2
Timeline
Telephone Operator
Coventry Arena Taxis and transport services
2024.12 - 2025.07
GCSEs -
Coundon Court School
2020.09 - 2025.08