Samir Hassan
London,UK
Summary
Professional and customer-focused Concierge and Resident Services professional with over three years experience supporting residents, visitors, contractors, and building management teams within residential developments. Experienced in front-of-house operations, resident assistance, access control, CCTV monitoring, and coordinating maintenance issues. Known for providing a welcoming service, handling enquiries professionally, and maintaining safe, well-managed environments. Strong communication skills with the ability to resolve issues calmly and build positive relationships with residents and visitors.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Software Developer (Contractor)
FABTEK LTD
London
2024.02 - 2026.06
- Undertake contract-based software development projects on an ad-hoc basis.
- Communicate with clients to understand requirements and deliver technical solutions.
- Manage multiple projects independently while meeting deadlines.
- Developed strong problem-solving, communication, and organisational skills.
Stock Manager
Anisa Boutique
London
2023.04 - 2026.06
- Manage stock control, deliveries, and inventory records.
- Coordinate incoming and outgoing stock efficiently.
- Maintain accurate records and ensure organised storage systems.
- Demonstrate reliability, attention to detail, and strong organisational skills.
Residential Concierge / Security Officer
SSGC Ltd
London
2021.11 - 2023.08
- Delivered professional concierge and front-of-house services within residential apartment developments.
- Assisted residents with day-to-day enquiries, deliveries, visitor access, and general support requests.
- Reported leaks, faults, and maintenance issues to engineers and property management teams for prompt resolution.
- Managed visitor logs, contractor access, and resident access control procedures.
- Monitored CCTV systems and conducted routine patrols to maintain building safety.
- Responded to incidents and resident concerns professionally while maintaining a high standard of customer service.
- Maintained accurate daily logs, reports, and shift handovers.
Delivery Driver / Customer Service Assistant
Zapp
London
2021.10 - 2022.02
- Delivered excellent customer service in a fast-paced environment.
- Assisted customers with enquiries and delivery updates.
- Maintained accurate delivery records and operational information.
Education
BSc (Hons) - Computer Science
Goldsmiths, University of London
London 2019.01 - 2023.01
Skills
- Concierge & Front-of-House Services
- Resident & Visitor Assistance
- Guest Relations
- Access Control & Key Management
- Contractor Coordination
- CCTV Monitoring
- Incident Reporting
- Customer Service Excellence
- Professional Communication
- Conflict Resolution
- Health & Safety Awareness
- Microsoft Office
- Time Management
- Problem Solving
- Organisation & Reliability
ADDITIONAL INFORMATION
- Full UK Driving Licence (Automatic)
- Comfortable Driving Company Vehicles
- Experience Working in Residential Buildings
- Strong Knowledge of Customer Service Standards
- Available for Shift Work Including Evenings and Weekends
Timeline
Software Developer (Contractor)
FABTEK LTD
2024.02 - 2026.06
Stock Manager
Anisa Boutique
2023.04 - 2026.06
Residential Concierge / Security Officer
SSGC Ltd
2021.11 - 2023.08
Delivery Driver / Customer Service Assistant
Zapp
2021.10 - 2022.02
BSc (Hons) - Computer Science
Goldsmiths, University of London
2019.01 - 2023.01