Samir Baloushi
Birmingham,West Midlands
Summary
Highly skilled professional with a focus on administration and Information Technologies. Capable of handling large amounts of data and driving exceptional customer support through all channels. A keen eye to detail, and proficient in communication coupled with problem-solving skills.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work history
On-Call Data Administrator
Nationwide Care Services
Birmingham, West Midlands
2024.02 - Current
Completed medication audits, monitored care visits from carers to service users, and assisted between 50-150 callers per day with anywhere from general queries to complex issues which may have been presented.
Production Engineer
HD Frames Productions
Birmingham, West Midlands
2023.02 - 2023.11
Assisted in the transport and setup of numerous IT devices such as cameras, lighting rigs and microphones for use in large corporate events. Collaborated with event hosts and the production team to achieve a seamless experience for guests, and promptly resolved any IT related incidents such as data corruption and loss of footage.
Data Entry Clerk + IT Support Specialist
Pathway Group
Birmingham, West Midlands
2022.06 - 2023.03
Performed high-volume data entry with 100% accuracy in order to register service users on various CRM software. Also worked closely with the IT department to assist with training and setup of various IT hardware, along with Windows software applications, used within the office.
Education
GCSEs - Mathematics
Yardley's Secondary School
Birmingham 2014.09 - 2019.07
GCSEs - English
Yardley's Secondary School
Birmingham 2014.09 - 2019.07
Certificate of Higher Education - Information Technology
Birmingham Metropolitan College
Birmingham 2020.09 - 2022.07
Skills
- Microsoft excel expertise
- Adapting to new technology
- Customer support
- Systems administration
- Windows
- Reporting and documentation
- Pay per click campaigns
- Customer relationship management software
- Digital marketing
- Start-up background
- Market research analysis
- Event planning and execution
Personal Work Experience
Planned, developed and executed marketing campaigns for e-commerce stores of various niches in order to stimulate revenue and growth for brands. Monitored KPI's and communicated data analysis with brand owners to train understanding of social algorithms in business.
Affiliations
- Assisting in e-commerce marketing campaigns
- Cars
- Gym
References
References available upon request.
Timeline
On-Call Data Administrator
Nationwide Care Services
2024.02 - Current
Production Engineer
HD Frames Productions
2023.02 - 2023.11
Data Entry Clerk + IT Support Specialist
Pathway Group
2022.06 - 2023.03
Certificate of Higher Education - Information Technology
Birmingham Metropolitan College
2020.09 - 2022.07
GCSEs - Mathematics
Yardley's Secondary School
2014.09 - 2019.07
GCSEs - English
Yardley's Secondary School
2014.09 - 2019.07