Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Samina Zaman

Luton,Bedfordshire

Summary

Motivated young professional who thrives on learning new skills. With a mature outlook, excellent communication abilities, and a love for working with people, I am committed to completing tasks professionally and willing to undergo any necessary training to improve my performance. My strong social skills enable effective collaboration with professionals holding diverse perspectives. In my various employments, I have honed my listening skills and consistently delivered high-quality services by understanding and addressing customer needs. These experiences have developed my critical thinking, mental resilience, and ability to work under pressure. I am confident in bringing these skills to any field, allowing me to take full responsibility in a job role.

Overview

4
4
years of professional experience

Work history

Sales Advisor

Lagardere Travel Retail
04.2025 - Current
  • Provided exceptional end-to-end customer service by greeting customers warmly, assisting with product selection and efficiently handling till operations to ensure a positive shopping experience every time
  • Maintained optimal store presentation through efficient stock replenishment, accurate goods receiving, inventory compliance and effective merchandising and pricing
  • Demonstrated strong communication and interpersonal skills with a proven ability to work effectively both independently and as part of a team in fast-paced, high-pressure environments
  • Ensured a clean, safe, and well-presented store environment by maintaining a tidy shop and stock areas in line with health & safety standards and promptly reporting potential hazards to management
  • Maintained stock and till inventory security by monitoring the shop floor, ensuring compliance procedures were followed and staying vigilant to potential risks within the store and the wider airport environment

Volunteer

Flying Start Children's Therapy
10.2022 - 07.2023
  • Assisted in the preparation and delivery of activities, adhering to the policies and procedures of Flying Start and the Early Year Alliance
  • Educated parents on the significance of effective communication with their child to support language development and future educational success.
  • Supported parents in understanding the impact of the home learning environment on their child's development and overall growth.

Customer Advisor

Boots
09.2022 - 04.2023
  • Delivered exceptional customer service by actively listening, addressing queries, and providing tailored product recommendations, ensuring a positive shopping experience
  • Promoted in-store offers and loyalty schemes, enhancing customer awareness and maximising promotional opportunities
  • Contributed to store operations by maintaining product displays, efficiently handling transaction at tills, and managing stock in storage areas
  • Bagged, boxed, and wrapped products at high level of purchase during Christmas in-store pick & pack

Sales Assistant

Matalan
11.2021 - 09.2022
  • Provided exceeding customer service, aligning with Matalan's values to enhance the shopping experience and drive sales
  • Efficiently managed duties across the shop floor, till area, and stock room in a fast-paced retail environment
  • Supported team cohesion and management, contributing to a collaborative work environment
  • Applied Matalan's sales technique to achieve targets and exceed customer expectations

Education

BSc (Hons) - Criminology

Middlesex University
London
09/2025 -

A-Levels - Business, Sociology & Criminology

Luton Sixth Form College
09/2021 - 06/2023

Skills

  • Analytical skills
  • Problem-solving skills
  • Communication skills
  • Planning and organizing
  • Time management
  • Computing skills
  • IT skills
  • Initiative

Custom

  • Volunteer, Flying Start Children's Therapy, 10/01/22, 07/31/23, Assisted in the preparation and delivery of activities, adhering to the policies and procedures of Flying Start and the Early Year Alliance., Educated parents on the significance of effective communication with their child to support language development and future educational success., Supported parents in understanding the impact of the home learning environment on their child's development and overall growth.
  • Private Tuition, Working with children through private tuition during the lockdown. With some families being impacted disproportionately more than others. I was keen to assist with the home learning carried out by children of a Primary school age. Particularly for those who were without the resources and expertise. This required a lot of patience and allowed me to understand ways in which children learn.

Timeline

Sales Advisor

Lagardere Travel Retail
04.2025 - Current

Volunteer

Flying Start Children's Therapy
10.2022 - 07.2023

Customer Advisor

Boots
09.2022 - 04.2023

Sales Assistant

Matalan
11.2021 - 09.2022

BSc (Hons) - Criminology

Middlesex University
09/2025 -

A-Levels - Business, Sociology & Criminology

Luton Sixth Form College
09/2021 - 06/2023
Samina Zaman