Samina Ahmed

• Customers and helped with product questions, selections, and purchases
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising product
• Updated product labelling and pricing to reflect discounts and offers.
• Dealt with returns, ensuring customer satisfaction.
• Operated till systems correctly, ensuring accurate transactions.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

• Assisted customers with prompt and polite support in-person and via telephone
• Coordinated restocking of sales floor with current merchandise and accurate signage forcurrent promotions
• Engaged in friendly conversation with customers to better understand individual needs- Recommended complementary purchases to customers, increasing revenue
• Used in-store systems to locate inventory and place orders for customers
• Monitored customers for signs of security concerns and escalated issues to management

Concentrix/Sainsburys

• Kept up to date with latest products, policies and services, ensuring all customer enquiries were dealt with in compliance to all relevant guidelines
• Worked in close liaison with Sainsburys store to update customer details, ensuring that all customer account information is up to date and accurate
• Effectively remained PCI compliant at all times in order to maintain the security of Sainsbury's customers
• Assisted customers with taking repayments on their orders, organizing redeliveries andupdating customer account information
• Carried out day-to-day duties accurately and efficiently.

• Provided an excellence of customer service to all customers
• Daily departmental stock recovering ,sizing and tagging of clothing and accessories
• Undertook area cleaning ensuring that the department met and exceeded store standards and guidelines
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Improved customer service by efficiently handling queries and complaints.
• Managed till operations smoothly, reducing waiting time for customers.