Samiirah Haji Mohamed
London
Summary
Dedicated Baby Sitter with expertise in creating safe, engaging environments for children. Supports child development through effective homework assistance and bedtime routines. Facilitates strong parent communication, offering insights into children's wellbeing. Contributes to team success with adaptability and problem-solving skills, ensuring positive interactions and collaborative experiences. Motivated professional with a solid foundation in customer engagement and team leadership. Delivers exceptional service through effective communication and problem-solving skills. Excels in fostering collaborative environments, enhancing team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Baby Sitter
private
London
07.2025 - Current
- Provided safe and nurturing care for children aged 0-12, fostering a positive and secure environment.
- Managed bedtime routines for younger children, including bathing, reading stories, and ensuring a peaceful night's sleep.
- Supported children in homework and school projects, fostering their academic skills and confidence.
- Promoted creativity and self-expression through engaging arts, crafts, and music activities.
- Facilitated interactive games and activities to stimulate children's imagination through stories and age-appropriate films.
- Maintained open and effective communication with parents, providing updates on children's wellbeing and progress.
- Organised children's rooms and play areas to keep environments tidy, safe, and conducive to play.
- Conducted light housekeeping duties related to children's care, including laundry and room tidying.
Head Barista/Receptionist
CUPP
London
10.2024 - Current
- Deliver exceptional customer service by assisting customers, resolving queries, and ensuring a positive experience.
- Prepare and serve high-quality bubble tea and beverages in a fast-paced retail environment.
- Trained and mentored new team members, ensuring adherence to high service standards and enhancing team performance.
- Managed opening and closing of store, overseeing cash handling, security checks, and compliance with operational procedures.
- Coordinated daily team activities to ensure efficient operations and seamless customer service during peak periods.
- Maintain cleanliness, organisation, and stock control to ensure efficient day-to-day operations.
- Answer incoming telephone calls professionally, handle customer enquiries, take messages, and provide accurate information about products, services, and opening hours.
- Process telephone orders and respond to customer requests promptly and efficiently.
- Demonstrate excellent communication, multitasking, and problem-solving skills while working effectively under pressure.
- Ensure compliance with food hygiene, health and safety, and company standards at all times.
IT Technical Support Intern
IT Support & Digital Solutions
London
11.2023 - 10.2024
- Delivered IT support and technical assistance for digital menu platform, enhancing user satisfaction.
- Resolved client technical issues, facilitating uninterrupted online service delivery.
- Managed website content, troubleshot software issues, and conducted system maintenance to ensure operational reliability.
- Collaborated with team members to resolve technical problems and maintain reliable IT services.
- Worked with digital technologies to improve user experience and business efficiency.
- Developed and maintained LiveMenu.co.uk platform to enhance digital menu services.
Sales Associate
The Works
London
08.2023 - 11.2023
- Provided friendly customer service to enhance customer satisfaction.
- Processed sales transactions and operated the till accurately.
- Assisted with daily store operations to enhance efficiency.
- Opened the shop and prepared the store for daily operations.
- Maintained clean, organised, welcoming shop environment to improve customer experience.
- Ensured shelves and supplies were fully stocked.
- Conducted stock counts to ensure accurate inventory levels.
Barista & Team Leader
CA'APPUCINO
London
02.2023 - 06.2023
- Provided exceptional customer service, effectively addressing inquiries to enhance customer experience.
- Crafted a diverse selection of coffees and beverages, ensuring consistent quality and customer satisfaction.
- Trained and supported new team members.
- Assisted with team leadership and daily operations.
- Executed tasks efficiently during peak hours, contributing to smooth operations and customer flow.
- Worked in a busy, high-volume coffee shop environment.
- Maintained cleanliness and organisation of the workspace.
Education
GCSEs - GCSES
Mulberry School for Girls
London, ENG01-2021
Skills
- Child development
- Behaviour management
- Communication Skills
- Customer engagement
- Team Leadership
- Staff Training
- Teamwork
- Working Under Pressure
- Time Management
- Time prioritisation
- Customer Service
- Cash handling
- Coffee & Beverage Preparation
- Stock Management
- Opening procedures
- Trustworthy
- Calm under pressure
- Communication
Timeline
Baby Sitter
private
07.2025 - Current
Head Barista/Receptionist
CUPP
10.2024 - Current
IT Technical Support Intern
IT Support & Digital Solutions
11.2023 - 10.2024
Sales Associate
The Works
08.2023 - 11.2023
Barista & Team Leader
CA'APPUCINO
02.2023 - 06.2023
GCSEs - GCSES
Mulberry School for Girls