Samie-Jo Woods

• Conducted regular equipment checks for optimal operational conditions.
• Collaborated with team members to enhance workflow procedures.
• Managed operation of heavy machinery.
• Work on Ski/Snowboard hire desk providing customers with the best suited equipment for their weight, height and ability.
• Keep rental equipment hire areas clean, tidy and organized at all times.
• Work to a brand standard level of operation and making sure all customers know where they need to go and what they will need to do whilst in the business.
• Coordinated with other lift operators for smooth operation processes.
• Cross trained across Reception, (customer sales/booking/lessons/tickets.) Rental hire desk, (equipment, boots, lesson planning, sledging, misc activities) Ski/Board Tech, (Waxing, tuning, replacing bindings, coreshots.) Lift Operator. (Watching and managing poma lift operations while out on slope, changing / repairing pomas.)
• Trained in basic Tech, (Can change/fix bindings, use a Wintersteiger Wax/Buff machine, Can use Jigs for mounting ski bindings, Can hand wax equipment, experiance using P-Tex and other materials to fix gashes/coreshots in skis/boards.)
• Trained to operate Poma lifts from top (Button/wand operated) and bottom (tower operated) and trained in replacing Pomas and repairs.
• Level 1 BASI Snowboard instructor Qualified
• Extensive positive work history within company and great relationships with all colleagues and management
• Positive customer response to my attitude
• Confident with company policies and procedures

(Any further questions about this job role please ask)

. Communicating with customers via email and telephone when issues arise with cleaning, appointment dates, additional services and booking customers in for cleans and scheduling.

. Helping out with the sales departments KPIs and logging customers into the system, taking payments over the phone, logging payments onto accounts and what services they require.

. Speaking to technicians on a daily basis making sure the day runs easily and smoothly for them, sorting out any customer confrontation, and dealing with routing problems/sat nav issues.

. Handling formal customer complaints and managing online customer reviews, making sure issues and complaints are dealt with efficiently, effectively and clean.

. Routing technicians from there homes to jobs all around Yorkshire, giving them the fastest possible route available.

. Liaising with management colleagues to discuss further progress within the company and how to ensure customers stick loyal to the company.

. Manage 20 areas all over Yorkshire and make sure all 7500 customers within the areas are satisfied and up to date with their accounts and total amount of cleans.

.Making calls to customers to book them in for engineers to visit the properties

. Speaking with engineers and making sure routes are ran smoothly

. Logging/creating jobs on joblogic while speaking with customers and engineers

. Taking sage payments from customers for parts and attendances

. Speaking with insurance companies about jobs and customer accounts

. Customer account management

. Using joblogic/sagepay/NPA portals/CET portals/Orbit to update accounts and book in jobs

. Taking calls from customers to resolve issues and answer any and all customer questions

. Replying to emails from customer enquiries and insurance companies

. Showing a punctual attitude to work

. Managing DPA with customers and customer security

. Fast paced call dialing

. Dealing with previous and new customers on inbound and outbound calls

. Having vast product knowledge about the Material Handling side of the business

. Doing spreadsheets and other various documents for sales and account managers

. Working with sensitive information that belongs to companies and businesses (small and corporate)

. Using a TCRM data base to monitor and handle customer needs, info and company addresses

• Ensured compliance with company policies whilst handling sales transactions.
• Pursued new clients to broaden company's market share.
• Identified potential business opportunities, resulting in expanded clientele base.

• Responsible for taking calls from patients (inbound) and making calls to patients (outbound) on the NHS with various medical issues

• Ensured polite and calm voice at all times to ensure customers felt safe

• Organised home deliveries of medication to patients who find it difficult to leave home

• Gained experience using sage and EDOCS, and using a CRM system

• Ensured confidentiality of data at all time and worked to meet safeguarding

• Followed all policies, procedures and all heath and safety at all times

• Minimised damage to products by careful handling and secure packaging.
• Utilised space efficiently in cargo containers for optimal packing.
• Collaborated with other departments smoothly, ensured timely completion of orders.
• Ensured accurate packaging by diligently following packing instructions.
• Managed packing schedules effectively to meet delivery deadlines.
• Assisted in stock counting for accurate inventory management.

• Informed customers about the products and what the product can provide for them.

• Served on the till, de-tagging items and handling money.

• Tidied up the shop at the end of the day, and when the shop is quiet too.

• Provided excellent customer service, built up rapport with customers.

• Worked as effective team member and helped out when and where required.

• Suggested suitable products to customers for enhanced shopping experience.
• Provided comprehensive after-sales support, ensuring customer satisfaction.

• Provided detailed information about products to customers, leading to improved purchasing decisions.
• Collaborated with team members to achieve collective goals.
• Worked extended hours during peak periods to meet heightened demand.
• Ensured the market stall was fully set up and goods displayed and stock control.
• Served customers, dealt with enquires and provided excellent service.
• Cash handing, dealt with payments and ensured accuracy and all correct.
• Followed all instructions and all health and safety at all time.
• Resolved customer complaints promptly and professionally, preserving the stall's reputation for customer service excellence.