Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMIAT SAHEED

Dudley,West Midlands

Summary

Detail-oriented professional with experience in banking, customer service, sales, and administration. Coordinates schedules, manages records, and communicates effectively with customers and stakeholders. Handles multiple priorities in fast-paced environments while delivering high-quality administrative support to ensure smooth daily operations.

Overview

3
3
years of professional experience

Work History

Support Worker

Kind Solutions Limited
Watford, Hertfordshire
01.2026 - Current
  • Coordinated shift schedules for new starters to facilitate smooth onboarding and integration into the team.
  • Developed and managed staff rotas to ensure optimal coverage and support operational needs.
  • Tracked staff attendance, absences, and leave to maintain accurate records for payroll and compliance.
  • Utilised electronic rostering systems to streamline scheduling processes.

Sales and Customer Service Representative

Oxygen X Finance
Lagos, Nigeria
08.2024 - 08.2025
  • Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Informed customers of promotions and special offers to increase sales and revenue.
  • Educated customers on how to use products or services by providing demonstrations and presentations.

Relationship Manager

Wema Bank
Lagos, Nigeria
01.2024 - 08.2024
  • Cultivated strong customer relationships through consistent politeness and helpfulness in all interactions.
  • Identified opportunities to enhance customer experience by analysing feedback and implementing improvements.
  • Leveraged creativity and strategic thinking to identify and engage potential customers based on current market trends.
  • Analysed competitors and adapted strategies to increase market share and expand customer base.

Education

Master of Science -

University of Hertfordshire
Hatfield
01-2026

Bachelor of Science - Mass Communication

ISCOM University
Cotonuo, Benin Republic
01-2022

Skills

  • Electronic rostering
  • Microsoft Office (Excel, Word, Outlook)
  • Customer service
  • Customer satisfaction
  • Data protection compliance
  • Relationship building
  • Fast-paced multitasking

Timeline

Support Worker

Kind Solutions Limited
01.2026 - Current

Sales and Customer Service Representative

Oxygen X Finance
08.2024 - 08.2025

Relationship Manager

Wema Bank
01.2024 - 08.2024

Master of Science -

University of Hertfordshire

Bachelor of Science - Mass Communication

ISCOM University
SAMIAT SAHEED