Samia Georgeta Cojocaru
Dublin
Summary
Dedicated professional with a strong foundation in customer care, finance management, and critical analytics. Demonstrates exceptional skills in active listening, problem solving, and team working. Proficient in Microsoft Office Suite, including Excel and Word. Committed to leveraging communication and time management abilities to achieve organisational goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
AI Annotator
CPL/Covalen
Sandyford, Dublin
09.2023 - Current
- Annotated prompts and responses to train and fine-tune large language models, ensuring contextual accuracy across image, audio, and text-based AI interfaces.
- Contributed to generation, mitigation, and optimization workflows to enhance chatbot performance and safety.
- Maintained over 90% weekly quality scores while adhering to dynamic, evolving policy guidelines.
- Worked extensively with sensitive and complex subject matter, applying discretion and critical thinking in line with strict safety protocols.
- Collaborated cross-functionally to ensure alignment with linguistic, cultural, and ethical standards in AI outputs.
Process Executive
Infosys BPM
Dublin
10.2022 - 09.2023
- Deadline Coordination and SLA Adherence: Coordinate and meet strict deadlines for SLA criteria with global partners, ensuring the delivery of high-quality services within the agreed timeframes
- Facilitating and supporting Microsoft partners: Defining Microsoft policies, finding solutions in case something does not go according to partners' expectations and invoicing their orders through EOC MBS Operations
- Program Launch and Extension: Facilitate the launch and extension of various programs through Microsoft commercial partnership agreements, leveraging partner licenses and meeting requirements
- Effective Communication and Customer Service: Ensure effective communication and provide high-quality information to partners, resolving issues promptly, and delivering exceptional customer service throughout the engagement process
- Italian translation team: I am responsible (EOC) to translate documents, thus facilitating the smooth running of the Italian cases
Real Estate Agent
Kasper Development
Brasov
09.2020 - 03.2022
- Successfully market and facilitate the purchase of real estate properties, ensuring optimal pricing and favourable terms for both buyers and sellers
- Proactively seek out potential buyers, effectively converting leads into scheduled appointments for property viewings
- Provide expert guidance and consultation to buyers, offering valuable insights on property designs and customization options post-purchase
- Cultivate strong relationships with clients, fostering trust and loyalty through exceptional customer service and personalised attention
- Collaborate with internal teams and external stakeholders to streamline processes and enhance overall customer experience during the buying and selling process
Education
Bachelor of Science - Sociology and Communication
Transilvania University
Romania 09.2019 - 05.2022
Diploma of Higher Education - Decorative Arts
Hans Mattis Teutsch College
Romania 09.2015 - 05.2019
Skills
- Active Listening
- Customer Care
- Team Working
- Problem Solving
- Critical Analytics
- Communication
- Finance Management
- Time Management
- Microsoft Office
- Microsoft Excel
- Microsoft Word
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Languages
Romanian
Native
English
Fluent
Italian
Fluent
Timeline
AI Annotator
CPL/Covalen
09.2023 - Current
Process Executive
Infosys BPM
10.2022 - 09.2023
Real Estate Agent
Kasper Development
09.2020 - 03.2022
Bachelor of Science - Sociology and Communication
Transilvania University
09.2019 - 05.2022
Diploma of Higher Education - Decorative Arts
Hans Mattis Teutsch College
09.2015 - 05.2019
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