Sami Francisco Amtari

Borehamwood,hertfordshire

Summary

Experienced Sales Assistant and ramp Team leader, adept at delivering exceptional customer service and personalised recommendations. Expertise in teamwork, consistently achieving targets and contributing to success. Strong skills in stress management, time management, and active listening enhance the ability to meet goals and excel overall. Career goal includes stepping up, taking leadership, and being the best version of myself with hopes to one day become an airline pilot at a high level in the aviation industry.

Overview

years of professional experience

Work History

Ramp Team Leader/ Supervisor

Swissport

Hounslow/Heathrow Airport

01.2025 - Current

Successfully led and coordinated ramp operations ensuring safe, efficient, and on-time aircraft turnarounds across a wide range of aircraft types.
Proficient in all ramp functions including Lifter operations (loading, unloading, and securing cargo), ASU (Air Start Unit), (Headset's) , knowlage on (Push Back) and other GSE (Ground Support Equipment) procedures.
Managed and motivated a diverse team of ramp agents, delegating tasks, monitoring performance, and ensuring strict adherence to safety and compliance standards.
Acted as the key point of contact between the ramp crew, flight crew, and operations control, effectively resolving on-the-ground challenges in high-pressure environments.
Consistently maintained a high standard of safety and punctuality, contributing to improved turnaround times and operational reliability.
Experience in loading weight and balance/trims, being able to fully read loading instructions and signing them off.

Sales Assistant

JD Sports

Brent cross, Hertfordshire

01.2022 - 01.2024

I have expanded my profession around customers for just under 2 years now, I am able to communicate properly with customers ensuring I can give them the best customer service possible at all times.
Working at JD Sports and being around customers from a young age of 16 has helped me enhance all my skills and learn new things through the years. This includes working as a team.
Teamwork was a major factor at JD Sports as working under pressure during busy hours would be challenging at times however, I have always collaborated with team members to achieve sales targets and contribute to store success also ensuring I offered personalised recommendations based on customer preferences and purchasing history.
I'd like to express myself as a Team leader taking charge of matters in all types of situations composing emotions and giving the best outcomes possible.

Education

GCSE'S - English lit/lang, Maths, triple science

Nicholas Breakspear School

St Albans

A-levels - BTEC - Aeronautical engineering Qualification

Bromley College

Bromley

Skills

Ramp Team leader/supervisor
Cargo handling
Ground operations coordination
High Knowledge around customers / customer service
Great Stress management
Able to reach targets/ goals
Active listening
Face-to-face selling

Sales techniques
Time management
Aircraft turnaround
Ramp operations
Safety compliance
Team collaboration
Adaptive problem solving

Languages

English

Portuguese

UK Driving Licence

FULL UK DRIVING LICENCE, 2024-01-16

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