Samet Kruja
Summary
Offering strong interpersonal and communication skills, with ability to ensure smooth and welcoming experiences for clients. Knowledgeable about customer service principles and adept at problem-solving in fast-paced environments. Ready to use and develop customer service, organisational, and multitasking skills in any job role.
Overview
9
9
years of professional experience
Work history
Customer service
Deliveroo
Wednesbury , West Midlands
2026.03 - Current
- Directed team to deliver high-quality customer service.
- Answered phone calls politely, providing excellent customer service.
- Managed and trained staff for better customer service.
- Provided exceptional customer service, ensuring repeat client bookings.
- Handled client queries to provide excellent customer service.
- Delivered high-quality customer service, resolved issues swiftly.
Mobile tyre fitter
Mobile tyres
Birmingham , West Midlands
2022.02 - 2026.03
- Repaired punctures in tyres for uninterrupted vehicle use.
- Replaced shock absorbers, providing a smoother ride for customers.
- Worked overtime during busy periods, demonstrating commitment to the team.
- Provided advice on tyre maintenance, enhancing customer knowledge and satisfaction.
- Promoted repeat business with excellent customer service skills.
- Inspected brakes, ensuring road safety measures were met.
- Identified punctures to prevent moisture from entering tyres.
- Replaced and fitted new tyres, offering customers various budget and quality options to best meet their needs.
Car wash attendant
Lou's car wash
Wednesbury , West Midlands
2017.09 - 2021.07
- Applied wax, sealants, and other protective agents to preserve vehicle paintwork.
- Vacuumed interior spaces of cars meticulously, leaving them spotless and fresh-smelling for customers' satisfaction.
- Demonstrated professionalism in dealing with customer queries and complaints, leading to repeat business.
- Enhanced customer satisfaction by providing excellent service.
- Handled cash transactions accurately, maintaining trust in financial dealings from clients.
Skills
- Responsive customer service
- Innovative thinking
- Clear communication
- Product knowledge
- Valid driving license
- Adaptable to new technologies
- Tyre installation
- Understanding of vehicle dynamics
- Punctuality and reliability
- Precision workmanship
- Logbook updating
- Equipment handling
- Cash handling
- Tyre repairs
- Initiative taking
- Use of manual tools
- Time efficiency
- Problem-solving
- Team building
- Leadership
- Public Relations
- Multilingual
Languages
Albanian, English
Native
Timeline
Customer service
Deliveroo
2026.03 - Current
Mobile tyre fitter
Mobile tyres
2022.02 - 2026.03
Car wash attendant
Lou's car wash
2017.09 - 2021.07