Samer Hassan

• Lead or participate in procurement, customisation, development, implementation, management, evaluation, and continuous improvement of clinical information systems.
• Lead stakeholder meetings from all clinical areas and ensuring all key information is captured to enable appropriate requirements gathering for project/initiative in question.
• Ensure data quality by liaising with Business Informatics teams updating reporting structures in line with changes to process or clinical applications.
• Enhanced healthcare outcomes through development of user-friendly EPR interfaces for efficient data input and retrieval.
• Enable data driven health care decision making using clinical analytical skills within confines of technical solutions at hand.
• Lead on overall Change Management and Transformation agenda as required, including events such as quality improvement, pathway mapping within wider context of Digital Health Strategy
• Undertake detailed analysis, interpretation and presentation of complex data and information to support planning and decision making of new processes
• Assessing digital information and knowledge needs of health care professionals to ensure positive digital literacy development
• Characterise, evaluate, and refine clinical processes within digital environment while promoting standardisation of care pathways.
• Develop, implement, and refine clinical decision support systems within digital environment, ensuring patient safety and quality care delivery

Key Achievements

• Led procurement of EPR hardware devices worth £2.3M, including handheld devices, label printers, barcode scanners, workstations on wheels, EPR training centre kits, HP devices, and iPads as part of preparing our trust for EPR Go-Live in 2025.
• Led trust wide EPR hardware gap analysis to comprehensively assess existing devices landscape and develop strategic EPR hardware devices model. This model recommended optimal number and type of devices required per ward, including desktops, monitors, workstations on wheels, handheld devices, label printers, and barcode scanners, to ensure efficient and effective clinical operations when we go live with EPR.
• Led task force dedicated to developing standardized time and motion study template for efficient task measurement and analysis. This template was subsequently leveraged to strengthen EPR business case, highlighting its benefits in time savings and potential for redirecting resources towards higher-quality care. It also demonstrated potential for improved staff productivity and optimized time allocation.

• Lead 10+ members of clinical patient educators specialists involved in different clinical operations and settings such as General Patient Educators and Diabetes Educators in Inpatient, Periop and Outpatient settings.
• Hired, trained, conducted performance reviews, and ensured caregivers met and exceeded goals and initiatives.
• Supervised day-to-day activities of team including daily assignments and allocations, supervising shift activities, and delivery of patient care.
• Took active role in vendor design and implementation of X-plain patient education library with cloud-based EMR (EPIC) and patient in room computer tablets.
• Developed tableau productivity report specifications, mapping, data validation in coordination with business intelligence/informatics (BI) team to ensure accurate reflections on business need.
• Ensure data quality by liaising with Business Informatics team updating reporting structures in line with changes to process or clinical applications.
• Collected and analyzed patient education performance improvements reports and presented to leadership committee.
• Enable data driven health care decision making using clinical analytical skills.
• Optimized and updated workflows, policies and procedures to meet regulatory requirements and best practices for patient care.
• Communicate to all clinical end users, system changes with/or new functionality, workflow process changes etc.
• Guided system design, development, integration, testing, deployment, modification and support in EMR (EPIC) with help of clinical informatics and IT team including flowsheet, telephone encounter, navigator, smart phrases, EPIC reports etc.
• Coordinated and supervised internal development of new patient education handouts.
• Actively participated in process improvement and operational excellence organizational wide projects using lean six sigma methods with focus on patient experience and patient safety.

Key Achievements

• Improved patient satisfaction score through implementation and ongoing optimization of evidence based project "Post Discharge Phone Call", which is one reinforcing component believed necessary to improve discharge outcomes and aid in smooth transition at discharge.
• Cleveland Clinic Health System Team Excellence Award – PFE Team (2020) - Cleveland Clinic Health System Nursing Team Excellence Award is presented to nursing team that collectively and collaboratively demonstrates skills, expertise and personal attributes that contribute to delivery of outstanding patient care across Cleveland Clinic Enterprise.
• Cleveland Clinic Abu Dhabi Team Excellence Award – PFE team (2020) - Cleveland Clinic Abu Dhabi Team Excellence Award is presented to nursing team that collectively and collaboratively demonstrates skills, expertise and personal attributes that contribute to delivery of outstanding patient care.

• Hands-on experience in providing education in clinical service area
• Thorough knowledge of analyzing adult learning and behavior changes
• Outstanding knowledge in resolving conflicts professionally
• Evaluated written and audio-visual health content and maintained appropriate quality for same
• Maintained records and evaluated progress notes for patient documents in EMR (EPIC)
• Promoted healthy habits and practices in outreach materials and presentations
• Instructed patients and families on relevant healthcare/wellness topics according to assessed learning needs in clear and professional manner
• Acted as advocate for individual's care needs by identifying and communicating opportunities for care interventions, addressing deficits & gaps in care as indicated.
• Planning and implementing World Diabetes Day event, Allied Health Fair, Safety Week, Lupus Awareness Day
• Coordinated and facilitated patient education groups
• Acted as clinical resource for physicians, staff, and patients.

Key Achievements

• Cleveland Clinic Abu Dhabi Team Excellence Award – PFE team (2017) - Cleveland Clinic Abu Dhabi Team Excellence Award is presented to nursing team that collectively and collaboratively demonstrates skills, expertise and personal attributes that contribute to delivery of outstanding patient care.
• DAISY Award Nominee - 2017 - DAISY Foundation expresses gratitude to Nurses for their extraordinary compassionate, skillful care provided to patients and families.

• Oversee daily functioning of unit, directing admissions, discharges, and general patient flow on 36 beds medical-surgical unit.
• Assign nurses and support caregivers to patient care while meeting daily goals of units, facilitating nurses involvement in rounds, and ensure caregivers receive their breaks.
• Ensure that bedside hand-offs take place at change of shift
• Observing and recording patients reaction to various medications and treatments.
• Maintained and managed patients database in EMR software (EPIC)
• Instructed and supported nurses in use of Epic EMR (EPIC superuser)

Key Achievements

• Cleveland Clinic Abu Dhabi Team Excellence Award – Level 14 Shift Leaders (2015) - Cleveland Clinic Abu Dhabi Team Excellence Award is presented to nursing team that collectively and collaboratively demonstrates skills, expertise and personal attributes that contribute to delivery of outstanding patient care.

• Diligently planned, coordinated and executed quality nursing care for assigned patients with different medical conditions including surgical cases, oncology, pediatrics, neurosurgery while constantly communicating with other healthcare disciplines.
• Provided health promotion, patient counseling and patient education.
• Directed and coordinated daily operational aspects on 23-bed medical surgical unit, as shift leader, to continuously provide quality, outcome-focused nursing care.

Key Achievements

• Appreciation letter from leadership team for service on challenging night shift.