SAMEERA PERERA
Barnet,Barnet
Summary
Accomplished Executive with extensive experience in profitable, smooth-running business operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Specialist knowledge of Banking products, services and regulations.
Resourceful Banker with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Upbeat and proactive with strong focus on continuous operational improvement.
Overview
21
21
years of professional experience
Work history
CUSTOMER SERVICE ASSISTANT
MARKS AND SPENCER
TOTTANHAM COURT ROAD (London)
10.2023 - Current
- Store cash balancing, Till cash counting, Handling in-store customer inquiries
- Assisted customers with varying questions using product knowledge and service expertise.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
EXECUTIVE OFFICER (ASSISTANT MANAGER)
COMMERCIAL BANK OF CEYLON PLC
COLOMBO
01.2021 - 09.2023
- Responding to Compliance and other regulatory units
- Maintenance of all kinds of Accounts
- Managing Cash Operations
- Managing Credit Operations
- Debt Recoveries
- Handling Customer Complaints
- Training and Development of Staff
- Led cross-functional teams to optimise workflows, eliminate inefficiencies and drive operational excellence.
- Cultivated culture of innovation and agility, empowering employees to drive continuous improvement and adapt to evolving market conditions.
- Streamlined operations and implemented process improvements to reduce costs and increase productivity.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Junior Executive Officer
COMMERCIAL BANK OF CEYLON PLC
COLOMBO
03.2008 - 05.2021
Junior Executive Assistant
COMMERCIAL BANK OF CEYLON PLC
COLOMBO
07.2006 - 03.2008
Banking Trainee
COMMERCIAL BANK OF CEYLON PLC
COLOMBO
08.2003 - 07.2006
Education
G C E Advanced Level - Commerce
Department Of Examination
Sri Lanka 08/1999 - 08/2001
G C E Ordinary Level -
Department Of Examination
Sri Lanka 01/1995 - 12/1998
Certificate of Higher Education - Banking and Finance
Institute Of Bankers Of Sri Lanka
09/2004 - 03/2006
Diploma of Higher Education - Diploma in Applied Banking and Finance
Institute Of Bankers Of Sri Lanka
03/2015 - 03/2017
Diploma of Higher Education - Business application for Accounting and Secretarial Work
I.R.E.T. Computer Institute
Sri Lanka 10/2001 - 05/2002
Skills
- Team Management
- Staff Development/Training
- Customer Service
- Performance Management
- Risk Management
- People Skills
- Complaint Handling
- Strategy Development
- Integrative negotiation
- Sales team supervision
- Presentations and proposals
Custom
Available upon request
Affiliations
- Music
- Nature
- Books
- Travel
Timeline
CUSTOMER SERVICE ASSISTANT
MARKS AND SPENCER
10.2023 - Current
EXECUTIVE OFFICER (ASSISTANT MANAGER)
COMMERCIAL BANK OF CEYLON PLC
01.2021 - 09.2023
Junior Executive Officer
COMMERCIAL BANK OF CEYLON PLC
03.2008 - 05.2021
Junior Executive Assistant
COMMERCIAL BANK OF CEYLON PLC
07.2006 - 03.2008
Banking Trainee
COMMERCIAL BANK OF CEYLON PLC
08.2003 - 07.2006
G C E Advanced Level - Commerce
Department Of Examination
08/1999 - 08/2001
G C E Ordinary Level -
Department Of Examination
01/1995 - 12/1998
Certificate of Higher Education - Banking and Finance
Institute Of Bankers Of Sri Lanka
09/2004 - 03/2006
Diploma of Higher Education - Diploma in Applied Banking and Finance
Institute Of Bankers Of Sri Lanka
03/2015 - 03/2017
Diploma of Higher Education - Business application for Accounting and Secretarial Work
I.R.E.T. Computer Institute
10/2001 - 05/2002
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