Sameera Attan
London,United Kingdom
Summary
Kind, approachable, and customer-focused with a background in Level 3 in Travel and Tourism. Highly organized and time efficient, with strong multitasking abilities to manage front desk operations smoothly. Skilled in handling inquiries, scheduling appointments, and providing exceptional customer service with professionalism and efficiency. Proficient in administrative tasks and communication. Passionate about creating a warm and welcoming environment while ensuring seamless daily operations and excellent client satisfaction.
Overview
2
2
years of professional experience
2027
2027
years of post-secondary education
Work history
Teaching Assistant
Henry Maynard Primary School
London
01.2024 - 02.2024
- Experiencing a classroom setting as a teaching assistant, introduced new set of responsibilities, like supporting the class teacher as well as helping students in different situations and struggles (both academic and social)
- This helped me gain a good understanding of how to deal with a different age range of children working at different levels and being able to find ways to support them and their needs
Mental Health Ambassador
Fredrick Bremer Secondary School
London
04.2023 - 07.2023
- Taught me to enhance empathy and adaptation to different scenarios and personalities, which further developed my patience and problem solving skills
- This role required me to attentively listen to my students and ensure they felt they were in a safe space at all times during the sessions
- Ensure everything discussed stayed confidential and if there were any worries there was immediate action taken by reporting to the safeguarding team
Receptionist
Mandarin Oriental
Hyde Park, City of London
02.2022 - 06.2022
- Prioritised tasks to maintain reliable service throughout peak times.
- Answered multiple telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Maintained accurate logs of visitor entries for security purposes.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Assisted with set up of ID card and access permissions following site security practices.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Receptionist
Yes! Lisbon Hostel
Lisboa, Portugal
11.2021 - 12.2021
- Used proper telephone etiquette, answered calls and caller questions, and being able to communicate with different language barriers
- Required to demonstrate excellent organisation and multi-tasking abilities
- Time management and reliability was extremely significant which I portrayed very well
- Maintained detailed and accurate records of visitor requests and of calls received
- Being able to provide information and direct visitors with directions
Education
BA HONS - PRIMARY EDUCATION WITH QTS CANDIDATE
University of East London
NCFE LEVEL 3 DIPLOMA - TRAVEL AND TOURISM
Waltham Forest College
GCSE - MATHS
Kelmscott Secondary School
GCSE - ENGLISH
Kelmscott Secondary School
GCSE - SCIENCE
Kelmscott Secondary School
GCSE - RELIGIOUS STUDIES
Kelmscott Secondary School
GCSE - URDU
Kelmscott Secondary School
GCSE - FOOD TECHNOLOGY
Kelmscott Secondary School
GCSE - MODERN HISTORY
Kelmscott Secondary School
Skills
- Excellent communication
- Dependable and responsible
- Planning and co-ordination
- Team work and collaboration
- Multitasking
- Organised and well time managed
- Flexible
- Work experience in multiple settings and roles
- Bilingual
- Customer engagement
- Approachable and friendly
Custom
References available upon request
References
References available upon request.
Timeline
Teaching Assistant
Henry Maynard Primary School
01.2024 - 02.2024
Mental Health Ambassador
Fredrick Bremer Secondary School
04.2023 - 07.2023
Receptionist
Mandarin Oriental
02.2022 - 06.2022
Receptionist
Yes! Lisbon Hostel
11.2021 - 12.2021
NCFE LEVEL 3 DIPLOMA - TRAVEL AND TOURISM
Waltham Forest College
GCSE - MATHS
Kelmscott Secondary School
GCSE - ENGLISH
Kelmscott Secondary School
GCSE - SCIENCE
Kelmscott Secondary School
GCSE - RELIGIOUS STUDIES
Kelmscott Secondary School
GCSE - URDU
Kelmscott Secondary School
GCSE - FOOD TECHNOLOGY
Kelmscott Secondary School
GCSE - MODERN HISTORY
Kelmscott Secondary School
BA HONS - PRIMARY EDUCATION WITH QTS CANDIDATE
University of East London
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