Sameer Khan
IT Project Manager
Manchester
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
Work History
Freelance Consultant
IT Support SoS
Manchester
04.2017 - Current
- BMS Solicitors (remote and onsite 2nd Line)
- Campari London (Onsite 2nd Line support)
- Collaborated closely with clients to better understand entire project scope.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Onboarded and managed new client accounts to boost retention rates.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
Operations Project Manager EMEA
Gentium Tech
Manchester
03.2022 - 09.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
IT Specialist
ESP Global Ltd
Redding
04.2013 - 04.2019
- E-Gate Specialist and 3rd line Support to all airports in the North West
- Break Fix of Computers and Printers
- Electronic component diagnose and repair
- Cloud server implements and Router installs.
- Working with two external stakeholders
- Vision Box who designed the gates according to Home Office Specifications and Fujitisu who deploy and maintain the network server software which links the various boxes to each other and the Home Office secure servers
- E-Gates act in effect as Border Force Immigration Electronic Gates
- I oversaw their installation in three locations in Manchester where I am responsible for their maintenance and component level repair
- Attended Cerco Training’s intensive Computer Systems & Network Support course Practical experience of installation, repair and maintenance on a wide range of software and
BT Engage IT Engineer
Cerco
10.2012 - 04.2013
- Lenovo desktop and laptop setup and install of windows 7
- Training new engineers
- Trouble shoot and fix.
Laptop SoS IT Manager
07.2007 - 10.2012
- Management of an IT recycling Plant, IT engineers, and Account Tracking
- Laptop fault diagnosing and repair
- Bespoke System builds and Networks
BskyB Satellites Engineer
02.2007 - 07.2007
- Installation of satellites equipment, and diagnoses of broadband faults.
Triage Laptop Engineer
08.2006 - 02.2007
- Repair of mastercare warranty laptops
- Board level faulting finding and solder repairs.
LBM Bulldog Agent
02.2006 - 08.2006
- B2B sales of Broadband & Tel Packages.
IT manager
MZ Group Ltd
09.2004 - 02.2006
- I work with in a large organization maintaining the Network and the company Database
- Upgrading computers installing new hardware and software
- Carrying out repairs to faulty hardware
- Conducting basic computer training sessions for staff members on Windows based software.
Business Sales Manager
PC World
09.2003 - 08.2004
- Selling computer systems and advising on the specific needs of business clients.
Business Accounts Manager
Lexcom Networks
09.1999 - 09.2003
- Selling computer hardware and software directly to retail outlets and businesses
- Advising clients on there specific requirements
Property Specialist -Estate Agent
Samuel Laurence
09.1989 - 08.1999
- Selling and letting residential property
Education
Cerco Certificate in Systems & Networking - Computer Networking And Telecommunications
Cerco IT
Chester 01.2012 - 04.2013
BSc Computer Technology - Computer Engineering
University of East London
London 04.2001 - 04.2004
Guilds Diploma - Computer Networking and HTML Design
East Essex College
01.2000 - 04.2001
BTec Diploma - Business and Finance
Arden 6th Form College
01.1986 - 04.1988
Maths, English, Science, Art - O Level
Burnage High School
01.1980 - 04.1986
Skills
PC Operating Systems, PC Hardware, Device Resources, BIOS/CMOS Number systemsAD, SCCMLanguagesCOperating SystemsInstallation & Configuration, Troubleshooting, Command Line Commands, Performed on a variety of Microsoft Windows platforms, IOSNetworksTopologies & Protocols, Security, Resource Sharing, Network Administration, Peer-to-Peer & Client/Server, TCP/IP Networking, Networking Services, Configuration and Troubleshooting WiFi installation, use and testing Domain Membership & PoliciesPC HardwareMotherboards, CPUs, Memory, Device Installation, Upgrading and Configuring, Diagnostics Troubleshooting Biometric recognition devices Laptop Maintenance, IPhone, IPadCommunicationsStandards, Ports and Modem Configurations, Dial-up Networking & x DSL, Remote Desktop, Intranet/Internet, Routers/Gateways, TroubleshootingPrinter TechnologyLaser/Matrix/Inkjet Printer Principles, Removal and Replacement Procedures, Local and Network Printers, Troubleshooting
Project manager supervision
Project manager supervision
Operations
Project budgeting
Project area set up
Assigning projects
Project Manpower Management
Project Management
Analysis & Evaluation
Reporting capabilities
Budgeting /Financial Planning
Client Relationships
User support
Team Leadership & Development
Strategic planning
Network Development / Operations
Processes and procedures
Certification
Cerco Certificate in Systems & Networking (CCSN)
Timeline
Operations Project Manager EMEA
Gentium Tech
03.2022 - 09.2023
Freelance Consultant
IT Support SoS
04.2017 - Current
IT Specialist
ESP Global Ltd
04.2013 - 04.2019
BT Engage IT Engineer
Cerco
10.2012 - 04.2013
Cerco Certificate in Systems & Networking - Computer Networking And Telecommunications
Cerco IT
01.2012 - 04.2013
Laptop SoS IT Manager
07.2007 - 10.2012
BskyB Satellites Engineer
02.2007 - 07.2007
Triage Laptop Engineer
08.2006 - 02.2007
LBM Bulldog Agent
02.2006 - 08.2006
IT manager
MZ Group Ltd
09.2004 - 02.2006
Business Sales Manager
PC World
09.2003 - 08.2004
BSc Computer Technology - Computer Engineering
University of East London
04.2001 - 04.2004
Guilds Diploma - Computer Networking and HTML Design
East Essex College
01.2000 - 04.2001
Business Accounts Manager
Lexcom Networks
09.1999 - 09.2003
Property Specialist -Estate Agent
Samuel Laurence
09.1989 - 08.1999
BTec Diploma - Business and Finance
Arden 6th Form College
01.1986 - 04.1988
Maths, English, Science, Art - O Level
Burnage High School
01.1980 - 04.1986