Mixed Martial Arts
Sameer Khan
IT Technician
London
Summary
Reliable employee seeking IT support position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Information Technology Support Engineer
Ferrovial
London
02.2022 - 11.2022
- Adhering and enforcing existing security and software deployment policies and best practices
- Liaising with external suppliers for the ongoing support and maintenance of relevant hardware, networks and software
- Enterprise Mobile Management administration- enrollment and management of mobile devices.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Junior IT Service Desk Analyst
WhiteStuff Ltd
London
08.2021 - 11.2021
- Using ManageEngine Servicedesk Plus to close off 95% of tickets without further escalation
- Worked with end users to figure out and resolve their software and hardware issues in an efficient manner
- Created and documented new solutions for colleagues or end users to access
- Supported and maintained Active Directory Domain controller containing over 500 users
- Created and managed different networking domains
- Handling end user accounts and offering them technical support.
- Created plans and communicated deadlines to complete projects on time.
Computer Technician Assistant
Technology Menders
London
12.2020 - 07.2021
- Using Client management tools effectively to maintain workstations and servers
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Hardware Technician
Games Planet
12.2019 - 12.2020
- Established, maintained and documented workstation software and hardware configurations, and performed well maintenance and repair of tools and equipment
- Installing well-functioning LAN/WAN and other networks and manage components
- Managing security options and software in desktops and networks to maintain privacy and protection from potential attacks
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
Education
Isleworth And Syon
London 09.2014 - 06.2019
Lampton Academy
London 09.2019 - 11.2020
Skills
Active Directory
Desktop Technical Support
Ticket support system management
MDM
Windows 10
Interests
Calisthenics
Software
MS Access
MS Excel
Office 365
Service Now
Timeline
Information Technology Support Engineer
Ferrovial
02.2022 - 11.2022
Junior IT Service Desk Analyst
WhiteStuff Ltd
08.2021 - 11.2021
Computer Technician Assistant
Technology Menders
12.2020 - 07.2021
Hardware Technician
Games Planet
12.2019 - 12.2020
Lampton Academy
09.2019 - 11.2020
Isleworth And Syon
09.2014 - 06.2019