SAMEER DALVI
Leicester,LEICESTERSHIRE
Summary
Dedicated Concierge/Administrator with strengths in client relationship management and guest services. Achieved exceptional client satisfaction through attentive service and effective resolution of guest queries. Focused on enhancing guest experiences by streamlining check-in and check-out processes.
Overview
7
7
years of professional experience
Work History
Concierege/Administrartor
Duval FM
Leicester, LEICESTERSHIRE
03.2022 - 06.2025
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Handled guest requests and queries with utmost professionalism, resolving issues promptly to maintain positive guest experiences.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Greeted guests upon arrival, offering immediate assistance and comprehensive information on facilities and services.
- Coordinated seamless check-in and check-out processes, enhancing guest satisfaction and streamlining operations.
- Prepared daily activity reports, highlighting concierge interactions, guest feedback, and operational challenges for management review.
Receptionist/CCTV operator
Samsic UK
Leicester, LEICESTERSHIRE
09.2020 - 01.2022
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
Customer Service Assistant/Reception
Student Roost
Leicester, LEICESTERSHIRE
12.2018 - 01.2022
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Engaged with customers through multiple channels, including face-to-face, phone, and email, ensuring consistent service quality.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
- Trained new staff on customer service protocols and company systems, improving team efficiency and consistency in service delivery.
- Ensured compliance with health and safety regulations, protecting customers and staff from potential hazards.
Skills
- Reservation systems
- Front desk operations
- Guest services
- Client relationship management
- Customer engagement
- Problem solving
- Time management
- Conflict resolution
- Team collaboration
- Communication skills
Languages
English
Proficient
C2
Timeline
Concierege/Administrartor
Duval FM
03.2022 - 06.2025
Receptionist/CCTV operator
Samsic UK
09.2020 - 01.2022
Customer Service Assistant/Reception
Student Roost
12.2018 - 01.2022