Sam Christ David
London,United Kingdom
Summary
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Department head for maintenance & central kitchen
Cock Ra Co Restaurant
Coimbatore , India
2020.12 - 2023.08
- Monitored and improved teaching performance by conducting routine lesson observations, evaluating data and promoting professional development.
- Mentored 100+ bottom line staff members to achieve daily operational goals.
- Oversaw effective purchasing and maintenance of general tangible properties.
- Developed policy and practice within department to improve standards.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Head of operations
Cock Ra Co Restaurants
Coimbatore , India
2020.07 - 2020.11
- Led overall direction, coordination and evaluation of department functions.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Assisted upper management to create organizational goals focussed on customer service, leading to result.
- Elevated daily [Type] operations to consistently meet [Type] KPIs and SLAs.
Restaurant waiter
Cock Ra Co Restaurants
Coimbatore , India
2019.09 - 2020.02
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Managed timing standards in food deliveries to minimise delays.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Education
Certificate of Higher Education - Commerce
Stanes Anglo Indian Higher Secondary School
Coimbatore 2016.06 - 2018.04
Foundation Degree in Arts - Diploma In Commerce
Curtin University
Singapore 2018.09 - 2019.04
Bachelor of Arts - Business Administration
Sri Krishna Adithya College Of Arts And Science
Coimbatore 2019.07 - 2022.03
Master of Arts - International Business
London South Bank University
London 2023.09 -
Skills
- Staff engagement
- High operational management
- Order management
- Menu knowledge
- Efficient under pressure
- High-volume dining
- Table service
- Stocking and replenishing
- Cash Handling
- Stock management
- Customer assistance
- Order taking
Languages
English
Proficient (C2)
Tamil
Native
Malayalam
Fluent
Hindi
Intermediate
Telugu
Intermediate
Hobbies
- Listening to music's.
- Watching productive engineering fact videos.
- Listening to sermons.
- Personal research's on job related fields.
- Going for a long walks
Timeline
Master of Arts - International Business
London South Bank University
2023.09 -
Department head for maintenance & central kitchen
Cock Ra Co Restaurant
2020.12 - 2023.08
Head of operations
Cock Ra Co Restaurants
2020.07 - 2020.11
Restaurant waiter
Cock Ra Co Restaurants
2019.09 - 2020.02
Bachelor of Arts - Business Administration
Sri Krishna Adithya College Of Arts And Science
2019.07 - 2022.03
Foundation Degree in Arts - Diploma In Commerce
Curtin University
2018.09 - 2019.04
Certificate of Higher Education - Commerce
Stanes Anglo Indian Higher Secondary School
2016.06 - 2018.04
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