SAMARTH KAPOOR
Glasgow,United Kingdom
Summary
Bringing 15 years of diverse experience in accounts operations, sales, and marketing, a solid foundation is established. Demonstrated ability to lead teams effectively to achieve goals in challenging situations. Proficient in Excel, specializing in creating operational excellence models for enhanced performance management. Dedication to punctuality ensures all deadlines are met without exception.
Overview
16
16
years of professional experience
Work History
RESTAURANT ASSISTANT MANAGER
Kebabish Grill
Glasgow, United Kingdom
11.2024 - 02.2026
- Led a team of 15 staff members, providing training and development to enhance service delivery and customer satisfaction.
- Conducted customer service training sessions twice a month.
- Organised staff shifts and schedules to ensure adequate coverage.
- Assisted in delivering excellent customer service to clients.
- Helped to plan menus in line with customer preferences.
- Collaborated with food and drink suppliers for product availability.
- Reviewed inventory levels and ordered products as necessary.
- Supported recruitment and training of new staff members.
- Adhered to restaurant policies regarding cash handling and property management.
- Demonstrated leadership with a hands-on approach in completing daily tasks and motivating the team through pre-shift briefs.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Managed rotas to cover high service level periods and avoid service delays.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Counselled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Led FOH team to proactively liaise with kitchen staff by building one cohesive unit to deliver for customers.
- Ran operations successfully according to industry best practices and owner standards.
HOTEL ASSISTANT MANAGER
CANARY RIVERSIDE PLAZA HOTEL
London
03.2023 - 06.2024
- Led and trained a six-member front-desk team for optimal service and efficiency.
- Managed front desk operations including check-in/out, guest inquiries, bookings, and room assignments to maintain hotel standards.
- Improved guest satisfaction by creating efficient, time-saving policies.
- Managed coordination among hotel departments for optimal guest experience and operational efficiency.
- Exceeded guest expectations by promptly resolving complaints and concerns.
- Stay informed on guest services, amenities, and local attractions to provide relevant guidance to guests.
- Held regular staff meetings and performance reviews to motivate and develop employees through feedback, coaching, and recognition.
- Oversaw payroll expenses through optimal scheduling and staffing at the front desk.
- Managed room inventory, pricing, and reservations using hotel management software like Opera, also generated reports on occupancy, revenue, and other key performance metrics.
- Oversaw and executed security protocols for guest and employee safety, including key control, emergency procedures, and legal compliance.
- Efficiently oversee all hotel departments during night shifts, including the front desk, audit reports, housekeeping, dining services, security, engineering, and banquets.
WELCOME HOST
London Business School
London
10.2022 - 03.2023
- Provide versatile reception services to welcome visitors at London Business School campuses.
- Help with inquiries by offering information and guiding to relevant staff.
- Efficiently use and manage the visitor management system for effective and courteous resolution of concerns.
- Coordinate and assist with daily campus meetings and events.
- Helped event staff with efficient meal and refreshment management in meeting rooms.
WELCOME HOST
CANARY RIVERSIDE PLAZA HOTEL
London
06.2022 - 10.2022
- Efficiently oversaw front desk tasks.
- Maintained a database up to date with visitor check-ins, checkouts, and costs.
- Controlled staff schedules and organized for outside maintenance as needed.
- Handled visitor complaints professionally and courteously.
- Managed several phone lines while addressing guest issues.
- Reviewed daily reservations to identify and remedy mistakes.
- Liaise with hotel staff to ensure guest needs are met.
- Maintained and organized the desk area.
- Coordinated bookings and accommodated unique demands.
- Developed great working relationships with all hotel departments.
- Collaborated with the manager of the hotel to meet targets.
ASSISTANT MANAGER
RESTAURANT AND PUB
London
02.2020 - 05.2022
- Screening, interviewing, hiring, and training restaurant staff.
- Managing restaurant staff work schedule.
- Monitor inventory and purchasing.
- Ensure daily operational tasks are performed and completed.
- Ensure guest satisfaction by approaching every table and making sure the guests dining expectations have been achieved.
ASSISTANT MARKETING MANAGER
RUDRAKSH AYURVEDA
Mumbai
08.2018 - 01.2020
- Drove sales and add-on purchases by promoting specific item options to customers.
- Helped customers find specific products, answering questions and offering advice.
- Cultivated customer relationships by advising clients on appropriate products.
- Facilitated and managed business plan development based on market and industry research.
- Worked with the team to meet targeted numbers in each time.
CASHIER
SAUDI AIRLINES CATERING
Jeddah
04.2016 - 08.2018
- Expertise in business administration, record keeping, planning, policies, procedures, researching, scheduling, and related responsibilities to ensure productive operations.
- Open and close the registers, assisting in the training of 15 cashiers, monitoring cash limits and always ensuring quality customer service.
- Develop reputation for prompt, effective service with high level of accuracy, receiving top ratings during all my tenure of approximately 2 and half years.
- Successfully accomplished 3 projects of setting up new store at Jeddah, Riyadh, and Dammam airport.
SENIOR CONSULTANT
Club Mahindra Holidays
Mumbai
08.2014 - 03.2016
- Managed, coordinated, and delivered projects to meet agreed time frames and budget constraints.
- Trained and mentored 50 Consultants to increase team productivity.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Researched business and financial topics and completed analysis.
- Directed and coordinated work completed by junior consultants and other consultants.
- Used multiple resources and tools for evaluating and presenting solutions.
DEPOT ACCOUNTANT
COCA COLA
Muscat
04.2013 - 07.2014
- Strategic planning & implementing with demonstrate abilities in smooth functioning of overall accounts operations and enhancing efficiency to maximize the satisfaction level.
- Handling day to day activities coordinate invoicing schedules, mailing of statements, and reminders.
- Preparation of Monthly Report like Stock & Sales Summary, finished goods, Closing Stock and report, Inventory related report & Dispatch Report of Oman Region.
- Negotiating unsecured debt, resolving escalated situations.
OPERATION EXECUTIVE
KOTAK MAHINDRA BANK
Mumbai
04.2011 - 04.2013
MANAGER
CHAUHAN SHIPPING SERVICES
Mumbai
06.2010 - 03.2011
Education
Master of Science - Management
Leeds Beckett University
12.2021
Bachelor of Commerce - Management
MUMBAI UNIVERSITY
12.2010
Certificate - Commerce
MAHARASHTRA STATE BOARD
12.2007
SECONDARY SCHOOL CERTIFICATE - Science and Others
MAHARASHTRA STATE BOARD
12.2005
Skills
- Team building
- Inventory management
- Staff training
- Operational efficiency
- Conflict resolution
- Menu planning
- Performance management
- Hotel software proficiency
- Hotel operations understanding
- Staff training and development
- Operations management
- Supervisory skills
- Shift scheduling
- Staff supervision
- Hygiene standards enforcement
- Restaurant marketing strategies
- Food hygiene regulations
- Recruitment and hiring
- Strong work ethic
- Employee scheduling
- Performance improvement
- Passion for customer satisfaction
- Hiring and training
- Front of House (FOH) training
- Point of sale systems
- Guest dispute resolution
- Budgeting and forecasting
- Menu development
- Employee feedback management
- Front of House (FOH) recruitment
Languages
English
Arabic
Hindi
Gujrati
Punjabi
Marathi
Websites, Portfolios and Profiles
https://linkedin.com/in/samarth-kapoor-b468611a3
Timeline
RESTAURANT ASSISTANT MANAGER
Kebabish Grill
11.2024 - 02.2026
HOTEL ASSISTANT MANAGER
CANARY RIVERSIDE PLAZA HOTEL
03.2023 - 06.2024
WELCOME HOST
London Business School
10.2022 - 03.2023
WELCOME HOST
CANARY RIVERSIDE PLAZA HOTEL
06.2022 - 10.2022
ASSISTANT MANAGER
RESTAURANT AND PUB
02.2020 - 05.2022
ASSISTANT MARKETING MANAGER
RUDRAKSH AYURVEDA
08.2018 - 01.2020
CASHIER
SAUDI AIRLINES CATERING
04.2016 - 08.2018
SENIOR CONSULTANT
Club Mahindra Holidays
08.2014 - 03.2016
DEPOT ACCOUNTANT
COCA COLA
04.2013 - 07.2014
OPERATION EXECUTIVE
KOTAK MAHINDRA BANK
04.2011 - 04.2013
MANAGER
CHAUHAN SHIPPING SERVICES
06.2010 - 03.2011
Master of Science - Management
Leeds Beckett University
Bachelor of Commerce - Management
MUMBAI UNIVERSITY
Certificate - Commerce
MAHARASHTRA STATE BOARD
SECONDARY SCHOOL CERTIFICATE - Science and Others
MAHARASHTRA STATE BOARD