Samar Layla Pattenden
Summary
Highly skilled professional with expertise in organisation and time management, adaptability, and clear communication. I demonstrate effective problem solving and decision making, complaint resolution, and workload management. Proven leadership and teamwork abilities. Committed to leveraging skills for continued career growth and contributing to company-wide success and excellence.
Overview
3
3
years of professional experience
Work history
Administrative manager / Tutor
Young Star Learning
London
06.2025 - Current
- Undertook project management duties ensuring timely completion within budget constraints.
- Handled customer queries promptly improving overall customer satisfaction.
- Organised company documents for improved accessibility and compliance.
- Created digital file classification system for company-wide use.
- Successfully delivered on tasks within tight deadlines.
- Prepared lesson plans, ensuring understanding of complex concepts.
- Tailored teaching styles to tutor students with Special Educational Needs (SEN).
- Collaborated with parents and teachers, aligning tutoring approaches with school curriculum.
Finance assistant
Exigen Group
London
05.2025 - 06.2025
- Performed general administrative tasks, enhancing overall departmental productivity.
- Completed monthly bank reconciliations to ensure financial accuracy.
- Processed purchase orders, resulting in improved operational efficiency.
- Ensured timely payment to suppliers by processing invoices promptly.
- Coordinated with other teams to resolve any discrepancies in invoicing or payments.
Customer Service Manager
British Airways
London
03.2023 - 04.2025
- Prepared and submitted flight reports regarding issues or concerns to management.
- Followed company regulations and SOP's promoting safe environment for both travellers and employees.
- Delivered motivational and developmental feedback constructively through Inflight Assessments to enhance staff performance
- Improved customer service experiences to facilitate organic growth and loyalty through offering world class service.
- Ensured smooth running of cabins, serving as communicator between cabin crew and flight crew.
- Addressed questions and resolved issues and complaints.
- Conducted pre-flight briefings, ensuring all crew members understood responsibilities for the flight.
Cabin Crew
British airways
London
01.2022 - 03.2023
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain highest levels of on-board security.
- Offered personalised assistance to pregnant, elderly and passengers with disabilities.
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
- Administered first aid on passengers requiring medical assistance.
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
- Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
Education
Royal Greenwich Trust School
LondonPlumstead Manor School
LondonSkills
- Organisation and Time Management
- Adaptability
- Clear Communication
- Effective problem solving and Decision making
- Complaint resolution
- Workload management
- Leadership and teamwork
- Aviation Fist Aid
Additional Information
- Certificate in Project Management - via Google Online Course
- BA Cityflyer Winter Marketing Campaign model participant
- Fantasy Wings programme alumnus
- Previous leader of Team Greenwich for Human Appeal Charity
Timeline
Administrative manager / Tutor
Young Star Learning
06.2025 - Current
Finance assistant
Exigen Group
05.2025 - 06.2025
Customer Service Manager
British Airways
03.2023 - 04.2025
Cabin Crew
British airways
01.2022 - 03.2023
Royal Greenwich Trust School
Plumstead Manor School
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