Samantha Mclaren
Hamilton,South Lanarkshire
Summary
Detail-orientated administrative expert with extensive experience in providing high-level support to executives. Skilled in streamlining processes and improving office efficiency. Strong command of MS Office Suite, coupled with excellent multitasking and communication abilities. Proven success in both independent and collaborative work settings.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work history
ADMINISTRATIVE ASSISTANT (REMOTE)
THE WISE GROUP
Glasgow
2023.10 - Current
- Ensured accuracy of database updates across CRM and SharePoint systems.
- Served as primary point of contact for operational and administrative enquiries.
- Routed incoming telephone calls to relevant personnel for efficient communication.
- Maintained confidential files while managing filing systems effectively.
CSA CUSTOMER SERVICE ADVISOR (ON SITE)
LLOYDS BANKING GROUP (BANK OF SCOTLAND)
Hamilton, South Lanarkshire
2022.01 - 2023.01
- Streamlined customer account management for improved operational performance.
- Addressed clarifying customer concerns and identifyed root causes.
- Supported customers with effective product selection and seamless payment processing.
- Developed strong customer relationships through consistent, interactive communication.
CALL HANDLER (REMOTE)
CITY TECHNICAL GAS SERVICES LTD
Glasgow
2021.01 - 2021.12
- Demonstrated strong decision-making by resolving first line complaints & high call volumes.
- Confidently prioritised tasks, resulting in improved service delivery outcomes.
SALES ADMINISTRATIVE ASSISTANT (ON SITE)
WOLSELEY PLUMB CENTRE
Hamilton, South Lanarkshire
2018.01 - 2021.12
- Enhanced sales performance through strategic engagement with both trade and public clients.
- Maintained accuracy in cash handling while facilitating branch banking services.
- Executed filing, data entry, and recordkeeping tasks to optimise operational efficiency.
SENIOR SALES ASSISTANT (ON SITE)
INKSPOT SUPERQUICKPRINT DAZZLE FANCY DRESS
Hamilton, South Lanarkshire
2004.01 - 2018.12
- Increased per-customer sales through personalised upselling techniques for luxury gifts and fancy dress.
- Built solid partnerships with suppliers and vendors, ensuring continuous operational support.
- Addressed customer complaints promptly, turning dissatisfaction into positive resolutions.
SENIOR SALES ASSISTANT (ON SITE)
THISTLE BATHROOM SHOWROOMS
East Kilbride, South Lanarkshire
2012.01 - 2015.12
- Supported showroom reception functions across multiple locations to streamline operations.
- Achieved sales targets for bathroom suites and kitchen installations with aftersales follow-up.
- Cultivated strong relationships by promptly managing customer requests.
CASH OFFICE ASSISTANT (ON SITE)
BATLEY'S CASH AND CARRY
Glasgow
2010.01 - 2012.12
- Regularly counted safe to protect monetary assets.
- Managed preparation of store deposits alongside all banking needs for Front Desk.
- Executed daily paperwork efficiently while following safety protocols and company guidelines.
Education
STANDARD GRADES - INTERMEDIATE HIGHER EDUCATION
EARNOCK HIGH SCHOOL
Hamilton 2000.08 - 2004.05
Skills
- Administrative Support
- Reception oversight
- Spreadsheet development
- Business administration
- Organisation & Prioritisation
- Dedicated team player
- Multi-line phone proficiency
- Data entry documentation
Accomplishments
- QLS Nail Technician Professional Level 2 - Distinction
- SVQ 3 Business & Administration Level 6
- SAGE bookkeeping stage 1
- SVQ Customer Service Level 2
Interests
I achieve work-life balance through focused self-care. I prioritize pilates and wellbeing to manage stress. For mental escape and fulfillment, I enjoy reading and creative home decor projects away from screens. Most importantly, spending quality family time and occasional travel provides essential rejuvenation, allowing me to return to work refreshed and highly motivated.
References
References are available on request.
Timeline
ADMINISTRATIVE ASSISTANT (REMOTE)
THE WISE GROUP
2023.10 - Current
CSA CUSTOMER SERVICE ADVISOR (ON SITE)
LLOYDS BANKING GROUP (BANK OF SCOTLAND)
2022.01 - 2023.01
CALL HANDLER (REMOTE)
CITY TECHNICAL GAS SERVICES LTD
2021.01 - 2021.12
SALES ADMINISTRATIVE ASSISTANT (ON SITE)
WOLSELEY PLUMB CENTRE
2018.01 - 2021.12
SENIOR SALES ASSISTANT (ON SITE)
THISTLE BATHROOM SHOWROOMS
2012.01 - 2015.12
CASH OFFICE ASSISTANT (ON SITE)
BATLEY'S CASH AND CARRY
2010.01 - 2012.12
SENIOR SALES ASSISTANT (ON SITE)
INKSPOT SUPERQUICKPRINT DAZZLE FANCY DRESS
2004.01 - 2018.12
STANDARD GRADES - INTERMEDIATE HIGHER EDUCATION
EARNOCK HIGH SCHOOL
2000.08 - 2004.05