Samantha Louise Forster
Morpeth,United Kingdom
Summary
Confident hardworking individual who is patient, thoughtful and reliable. Able to work both independently and as an effective team member, using initiative. Computer literate with good knowledge of software systems. Very good oral and written communication skills, well organised and able to plan and prioritise accordingly. Able to work well under pressure, ensuring smooth operations and positive interactions. Enjoy the prospect of new challenges and very keen to learn. Positive and proactive approach and outlook to life.
Overview
21
21
years of professional experience
12
12
years of post-secondary education
Work history
Manager
RNR Scaffolding and Roofing Ltd.
Morpeth, Northumberland
2022.10 - 2025.09
- Led administrative staff to keep daily operations running on schedule.
- Coordinated hiring, recruitment, and training to build capable administrative team.
- Streamlined workflows to improve efficiency and reduce delays.
- Monitored health and safety checks to keep compliance on track.
- Answered customer queries quickly to keep daily service moving.
- Handled difficult situations calmly to protect customer satisfaction in each case.
- Resolved customer complaints quickly to build loyalty and repeat business.
- Improved company reputation through consistent, high-quality customer care.
- Maintained strong customer relationships through clear, proactive communication.
- Coordinated with finance department for precise budget planning and control.
Employability and Customer Service Officer
Northumberland County Council
Ashington, Northumberland
2007.02 - 2022.10
- Warmly greeted customers with positive telephone etiquette.
- Responded to customer queries and provided excellent customer service.
- Recorded and processed customer data accurately whilst adhering to GDPR.
- Prepared letters, information sheets and order documentation and distributed to clients.
- Adhered strictly to policies and procedures for continued company compliance.
- Delivered high-quality service with attention to detail and professionalism.
- Collaborated closely with team members to provide seamless service experience.
- Followed company guidelines to ensure consistent quality of service.
- Met daily targets by efficiently managing workload within set timelines.
- Learnt new software systems rapidly, enhancing overall work efficiency.
- Managed banking and accounts with expert finance knowledge.
- Analysed complex financial data to provide insightful reports to senior management.
- Collaborated with auditors during yearly audit processes, ensured no discrepancies found in books of accounts.
- Identified areas of cost reduction through careful analysis of expenditure patterns.
- Streamlined processes and timelines for accounting team by implementing effective policies and procedures.
- Prepared information, forms and data to assist in seamless and efficient financial audit procedures.
- Organised and carried out month-end, quarterly and year-end processes.
- Resolved invoice coding and tracked recurring expenses for accrual entry.
- Generated invoices based on established accounts receivable schedules and terms.
- Compiled general ledger entries on a short schedule with 100% accuracy.
Bar Maid
The Grapes Inn
Bedlington, Northumberland
2005.09 - 2006.11
- Fostered a welcoming atmosphere through polite conversation and prompt service.
- Ensured timely service by managing drink orders during peak hours efficiently.
- Recognised signs of intoxication in guests and refused service for safety compliance.
- Resolved challenging situations calmly, ensuring prompt solutions for enhanced patron satisfaction.
- Improved bar efficiency by maintaining clean, well-stocked work areas to support seamless service.
- Checked identification to prevent underage drinking in compliance with legal requirements.
- Maintained cash register operations for accurate financial transactions.
- Monitored inventory levels to ensure availability of supplies. to avoid unnecessary wastage or shortages.
- Assembled cocktail ingredients for the creation of signature drinks.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed closing duties, ensuring the venue was ready for business the following day.
Administrative assistant
HM Revenues and Customes
Benton, Newcastle upon Tyne
2005.03 - 2005.09
- Managed front desk duties to ensure smooth operation of reception area.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Wrote professional letters, emails and memoranda for business communication.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Updated company databases by inputting new employee contact information and employment details.
- Supported accurate record-keeping with proficient data entry skills.
- Implemented an organised document filing system to enhance efficiency.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Examined, scanned and input documents in software system.
- Managed the opening and distribution of business parcels and letters to appropriate departments.
- Classified physical and digital documentation with correct codes.
- Supported staff with administrative needs for photocopying, faxing and filing.
Office Junior/Secretary
David Auld & Company
Bedlington, Northumberland
2004.04 - 2004.12
- Provided excellent customer service, contributing to client satisfaction and retention.
- Answered phone calls professionally, providing efficient communication channel between clients and staff members.
- Managed queries in person, by phone and via email, enhancing customer satisfaction.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Organised incoming post and distributed to relevant departments, ensuring smooth workflow.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Developed and maintained a structured filing system for staff accessibility.
- Scanned and uploaded documents into digital filing system.
- Processed incoming and outgoing parcels and correspondence for staff.
- Maintained clean and organised office environment for better work conditions.
- Maintained confidentiality with sensitive documents, enhancing trust within the team.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
Education
Certificate of Higher Education - Health and Safety Training
IT Career Switch
Online LearningNVQ Level 3 - Customer Service
EDI
2001.04 - 2010.06
NVQ Level 3 - Business and Administration
EDI
Certificate of Higher Education - Equality and Diversity in the Workplace
NOCN
Certificate of Higher Education - Equal Opportunities
NCFE
GCSEs -
St. Benet Biscop High School
Bedlington 2000.09 - 2003.07
Skills
Excellent communication skills
Friendly and approachable
Empathetic and patient
Organised and proactive
Multi-line telephony
Meticulous attention to detail
Effective delegating
Computer Literate
Calm under pressure
Team player
References
References available upon request.
Timeline
Manager
RNR Scaffolding and Roofing Ltd.
2022.10 - 2025.09
Employability and Customer Service Officer
Northumberland County Council
2007.02 - 2022.10
Bar Maid
The Grapes Inn
2005.09 - 2006.11
Administrative assistant
HM Revenues and Customes
2005.03 - 2005.09
Office Junior/Secretary
David Auld & Company
2004.04 - 2004.12
NVQ Level 3 - Customer Service
EDI
2001.04 - 2010.06
GCSEs -
St. Benet Biscop High School
2000.09 - 2003.07
Certificate of Higher Education - Health and Safety Training
IT Career Switch
NVQ Level 3 - Business and Administration
EDI
Certificate of Higher Education - Equality and Diversity in the Workplace
NOCN
Certificate of Higher Education - Equal Opportunities
NCFE