Samantha Wood
Self employed
Walkington
Summary
Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Owner/Operator
Samantha's Cleaning Services
Walkington, EastYorkshire
01.2017 - Current
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered new cleaning supplies for upcoming jobs.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Barmaid
Hed'On Inn
Hedon, East Yorkshire
09.2016 - 10.2017
- Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
- Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
- Verified identification before serving customers to comply with state law.
- Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
- Offered product samples, answered questions and helped customers find items.
- Increased customer satisfaction by resolving issues.
Manager/barrista
Chatty Couch
Hedon, East
04.2012 - 12.2016
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Planned and organized food preparation activities from chopping ingredients to plating.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored and maintained required food temperatures for safety.
- Organized and re-stocked various stations and self-service items.
- Guaranteed customer satisfaction by quickly delivering orders.
Education
GCSE: English, Maths, Science, Travel/Tourism BTEC -
South Holderness Technology College
Preston, East Yorkshire 09.2003 - 07.2008
Skills
Responsibity
Attention to detail
Adaptability
Team Work
Customer service
Patience
Active listener
Time management
Self motivated
Timeline
Owner/Operator
Samantha's Cleaning Services
01.2017 - Current
Barmaid
Hed'On Inn
09.2016 - 10.2017
Manager/barrista
Chatty Couch
04.2012 - 12.2016
GCSE: English, Maths, Science, Travel/Tourism BTEC -
South Holderness Technology College
09.2003 - 07.2008