Samantha White
Stainforth,South Yorkshire
Summary
Highly motivated and resourceful professional with excellent communication skills and strong interpersonal abilities. Demonstrates effective leadership and problem-solving capabilities, remaining calm under pressure. Highly organised, punctual, and reliable, with a proven track record as an independent worker and effective team player. Quick to adapt to new situations, trustworthy, and dependable.
Overview
11
11
years of professional experience
Work history
New Hire Support
BT/EE
Doncaster, Y
12.2023 - 04.2025
- When new teams join the business, I assist them in learning how to perform their job roles effectively
- My strong people skills enable me to coach and guide them, ensuring they achieve the best outcomes for the customers, themselves, and the company
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cover Team Leader
BT/EE
Doncaster
11.2024 - 04.2025
- When graded team leaders are on leave, I step into their role to manage their team effectively and handle their day-to-day tasks, including coaching, reviewing, and assisting the team with challenging cases
- I attend meetings and implement any requests from the Operations Managers
- I ensure that everything is done to the best of my ability so that the graded team leader can seamlessly resume their duties upon their return
- Fostered a high-performing environment to drive productivity and quality.
Bar Manager
The Black Horse Hotel
Doncaster
01.2017 - 01.2019
- In this role, my key responsibilities included managing day-to-day duties such as serving customers at the bar, checking in guests, and maintaining high standards of cleanliness throughout the hotel
- I was also responsible for ensuring the bar and cellar stock were maintained, managing daily cash flows, and ensuring all tills were accurate
- Additionally, I made sure all residents were happy and comfortable, answered any questions, and handled any complaints they had
- Ensuring the bar opens on time
- Maintaining cleanliness of the bar, kitchen, and guestrooms
- Ensuring tills are cashed up correctly at the end of each shift
- Promoting the hotel's facilities to potential customers and clients
- Handling difficult conversations calmly and professionally
Kitchen manager
Castle Park Rugby Club
Doncaster
01.2019 - 12.2020
- I am responsible for providing a high standard of customer service for private functions, serving food and beverages on match days, and cooking for the rugby team on training days
- This fast-paced environment involves serving over 2,000 customers, ensuring each one has a great experience
- I strive to make all our customers feel welcomed, valued, and comfortable enough to return or rebook a private event
- Whether serving the general public or VIP guests, I offer a personal experience, catering to specific preferences, managing allergies, and resolving any issues that arise
- All customers receive a high standard of service
- Ensuring food and beverage bars open on time
- Serving customers politely, professionally, and promptly
- Arranging menus for private functions
- Maintaining high standards of kitchen cleanliness
- Creating balanced diet menus for players, incorporating their feedback, and resolving any dissatisfaction promptly
- Handling difficult conversations, such as customer dissatisfaction, and promoting responsible drinking in a professional manner
Customer Service Guide
BT/EE
Doncaster
12.2022 - 04.2025
- Every day, I work with customers to resolve issues related to orders, faults, and billing
- This experience has greatly enhanced my people skills and communication abilities, allowing me to effectively address their concerns while ensuring the best outcomes for the business
- Carried out day-to-day duties accurately and efficiently.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Kitchen staff member
The Waterfront Restaurant
Doncaster
09.2014 - 07.2018
- I worked in the kitchen, cooking for the public and college peers, and regularly organized events for teachers and council members
- As part of the production team at the restaurant, I also took on individual projects such as 'Kids University,' a cookery program for children aged 8 to 10 years old
- My key responsibilities included teaching young students how to stay safe in the kitchen, educating them about food hygiene and nutritional information
- Additionally, I had extra responsibilities supervising the workforce, ensuring high standards of health and safety, and maintaining compliance with food hygiene laws
- Ensuring the production line runs smoothly to meet diners' orders within an acceptable time frame
- Taking on additional responsibilities by supervising the workforce, ensuring high standards of health and safety, and maintaining compliance with food hygiene laws
- Maintaining a high level of quality production for college events and addressing any issues that arise
- Training students on existing and new procedures within the workplace
- Handling customer complaints and resolving any issues in a timely and effective manner
Education
VRQ Levels 1-4 Professional chef Diplôma -
Level 2 food safety - undefined
allergens Test - undefined
GCSE - grades B and C in maths, religious studies, science and sports
merit B equivalent - business and internet technology
Skills
- Excellent communication skills
- Strong interpersonal abilities
- Highly organized
- Effective team player
- Independent worker
- Punctual and reliable
- Trustworthy and dependable
- Highly motivated
- Quick to adapt to new situations
- Resourceful problem solver
- Calm under pressure
- Problem-solving
- Leadership
Timeline
Cover Team Leader
BT/EE
11.2024 - 04.2025
New Hire Support
BT/EE
12.2023 - 04.2025
Customer Service Guide
BT/EE
12.2022 - 04.2025
Kitchen manager
Castle Park Rugby Club
01.2019 - 12.2020
Bar Manager
The Black Horse Hotel
01.2017 - 01.2019
Kitchen staff member
The Waterfront Restaurant
09.2014 - 07.2018
Level 2 food safety - undefined
allergens Test - undefined
GCSE - grades B and C in maths, religious studies, science and sports
merit B equivalent - business and internet technology
VRQ Levels 1-4 Professional chef Diplôma -
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