Samantha Wherry

Key liaison between customers, sales executives, and production teams, managing end to end customer experience and order fulfillment for a leading packaging manufacturer.

• Manage comprehensive customer portfolios, serving as trusted point of contact for enquiries, quotations, samples and technical specifications
• Coordinate complex order lifecycles from initial customer request through production scheduling to final delivery, ensuring accuracy and timeliness
• Negotiate competitive pricing with external suppliers for printing plates and cutting formes, contributing to cost optimisation initiatives
• Oversee material ordering and recharging processes throughout manufacturing cycles, maintaining inventory accuracy and production continuity
• Leverage multiple software platforms to streamline operations, maintain detailed records, and enhance cross-departmental communication
• Provide flexible support across various departments, demonstrating versatility and contributing to organisational efficiency
• Build and maintain strong relationships with customers and internal stakeholders, resulting in sustained business partnerships

Supervised front-end operations team in busy supermarket environment, balancing customer service excellence with operational efficiency.

• Led checkout operations team, coordinating staff schedules, break rotations, and shift coverage to ensure optimal service levels
• Implemented customer service strategies that reduced wait times and enhanced overall shopping experience
• Resolved escalated customer concerns and complaints with professionalism, maintaining positive customer relationships
• Maintained high service standards while ensuring smooth daily operations and team productivity