Summary
Overview
Work history
Education
Skills
Interests
Additional Information
Languages
Work availability
Quote
Timeline
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Samantha Ward

Portslade,England

Summary

I am an enthusiastic person who enjoys being part of a successful and productive team. I am quick to grasp innovative ideas and concepts. I work well on my own initiative and can demonstrate the elevated levels of motivation required to meet deadlines . I communicate effectively, have excellent data analysis skills. I have good presentation skills and I am currently looking for an opportunity to further my career and as well as have the opportunity for continuous learning. I am qualified in financial analysis, modelling and reporting. Dedicated to helping improve financial wellbeing with data-driven insights. I am an energetic professional with a resourceful nature and strong commitment to quality instruction. I am capable of assisting students with training and development needs, using active listening and communication.

Overview

12
12
years of professional experience

Work history

Expense Analyst

Legal & General
05.2021 - Current


  • I conduct regular expense reviews with senior exec to ensure compliance with budgetary guidelines
  • Expense tracking and data analysis has been a key part of this role
  • Monthly reporting allows me to compare budgeted costs against actual expenses
  • As an expense analyst I am able to monitor costs to allow me to be more accurate when forecasting
  • Working within Group Protection finance and analysing financial data and trends has helped me to be involved in conversations where this is used for strategic decision making
  • Delivered financial oversight and advice to corporate stakeholders, improving strategic planning.
  • Led monthly meetings with directors to analyse spending and provide financial recommendations.

People development Consultant

Legal & General
12.2017 - 04.2021
  • My role within L&D has allowed me to work with a variety of different stakeholders to ensure training needs are met and staff are trained and able to do their jobs effectively
  • Within this role I facilitated onboarding sessions for new hires and helped to produce a way to test skills and gauge competency using excel
  • This role has given me the opportunity to be involved in the design and development of new courses and work with stakeholders to establish departmental needs
  • I have been able to gain experience in relationship management through working with like-minded teams to not only investigate root causes for errors but also in making sure that solutions such as focussed support for individuals, learning bites and monthly Bulletins have been created
  • I completed a CIPD level 3 course and become an associate member of the CIPD program
  • Planned training schedules, prepared materials and booked necessary rooms and facilities.
  • Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
  • This role has enabled me to gain a range of skills such as curriculum development, training needs analysis as well as better communication and facilitation
  • I gained facilitation skills through doing reverse mentoring program which allowed me to speak about some of the issues outside of my role that I think are vital to how an organisation works and allows staff to feel included
  • The role allowed me to think freely and explore diverse ways to learn to get the best outcome
  • Produced training and supportive materials tailored to organisational needs.
  • Facilitated high-quality workshops, meetings and demonstrations online and offline such as Career development and customer experience courses
  • Tracked impact of training programmes against pre-established metrics.

Customer service consultant

Legal and General
Hove
11.2015 - 11.2017
  • This role allowed me to grow in two different areas, starting off in the contact centre and being a customer service advisor meant dealing with a range of customers daily and handling anything from general enquiries to complaints
  • The initial role allowed me to move into a position in group protection as a customer consultant and has developed my project working and accounting and logical reasoning skills and allowed me to pay diligence
  • This role has given me the ability to be able to critically think about some of the decisions made when producing accounts
  • Within this role I was able to complete the GR1 exam which has helped me get a better understanding of the group protection industry.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • I Offered prompt solutions to maintain customer satisfaction.

Passenger ambassador

Blackjack promotions
11.2011 - 01.2015
  • This role enabled me to communicate with passengers, and make sure that they complied with the rules and regulations that come with travelling
  • Working at Heathrow in this dynamic airport environment allowed me to perfect my customer service skills as well as learn how to deal with individual passenger needs.
  • Supported delivery of seamless passenger journeys in collaboration with team of 10.
  • Stayed updated on changes to travel regulations and required documentation.

Billing administrator

Enterprise
05.2014 - 12.2014
  • My role within the company was to provide help to the accounts receivables team
  • As a billing administrator I managed the organisation of remittance slips and used excel spreadsheets in order to sort out client information.
  • Tracked accounts payable and receivables records.
  • Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.

Education

Bachelor of Arts - International relations and Business

Kingston University
09/2011 - 07/2014

A-Levels -

Varndean college
2011

Bachelor of Arts - undefined

Banani International school
2008

Skills

  • Organised
  • Confident Communicator
  • Induction programmes
  • Design of Training programmes
  • Proficient in the use of office 365
  • Customer Relationship Management
  • Excellent attention to detail
  • Financial and operational reporting
  • Training and assessment strategy

Interests

Involvement in the Duke of Edinburgh award scheme. , Keeping fit I enjoy listening to motivational speeches Socialising with friends I achieved a 2:1 In International relations and Business while studying at this university I represented my school in the Basketball, Netball, Football and Hockey teams. Our basketball team won the inter-schools' championships 3 years running which was a great achievement. During this period, I conducted a form of Community Service: Every Wednesday during the school term I taught sports to under privileged children in the local community. Also, throughout the course of my final year in high school I was involved with an identity and diversity Project sponsored by the British Council. I learned to engage with a group of people from diverse backgrounds and together we made a video that we presented to others which helped to shine light on the issues many people face today.

Additional Information

  • ACHIEVEMENTS

Languages

English
Native

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Expense Analyst

Legal & General
05.2021 - Current

People development Consultant

Legal & General
12.2017 - 04.2021

Customer service consultant

Legal and General
11.2015 - 11.2017

Billing administrator

Enterprise
05.2014 - 12.2014

Passenger ambassador

Blackjack promotions
11.2011 - 01.2015

Bachelor of Arts - International relations and Business

Kingston University
09/2011 - 07/2014

A-Levels -

Varndean college

Bachelor of Arts - undefined

Banani International school
Samantha Ward