Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Timeline
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Samantha Wallis Fowdur

London,ENG

Summary

A confident and proactive leader with exceptional organisational and interpersonal skills, With a proven ability to enhance customer/service users satisfaction through individualised care planning and team development. Committed to developing outstanding results and fostering growth within a Phlebotomy or similar role.

Overview

25
25
years of professional experience
2
2
years of post-secondary education

Work history

Full Time Parent, Homemaker, Online Business Owner

myself
london
05.2015 - Current
  • Managed running of household, overseeing daily activities, schedules and full time childcare
  • Opened an online business in October 2021 making and selling sweet treats and sweet cones for children's party favours and gifts
  • Achieved 5 star ratings and reviews over 1092 sales with Etsy and successfully gained star seller rating.
  • Trained as a phlebotomist in both basic and advanced levels, with CPD certificates achieved

Branch Manager

Plan care
Putney
08.2013 - 01.2015
  • Managing and running of domiciliary services covering the London borough of Ealing as a contractual provider. Providing between 1500 and 1750 care hours per week.
  • Complying, understanding and ensuring CQC standards and regulations are adhered to throughout the entire contract.
  • Working with contracts officers, social workers and other members of the multidisciplinary team to ensure each service user receives a personalised package of care to meet their needs.
  • Establishing effective working relationship with charitable organisation 'Citizens Trust' to assist people back into work, working closely with local job centres, conducting interviews and presentations to source and recruit carers to enable the business to grow and develop.
  • Conducting induction training for all new recruits, covering the 8 common induction standards and moving and handling.
  • Managing budgets, chasing invoices and working to targets set by the company director. First line management to office staff, conducting supervisions and appraisals, completing payroll and ensuring company policies and procedures throughout the organization's staff structure.
  • Dealing with complaints in a timely manner, involved in PAN London SGA procedures.
  • Constantly monitoring and reviewing service through quality assurance surveys, reviews and on site checks.

Care Co-Ordinator

Plan Care
Putney
01.2013 - 08.2013
  • Co-ordinating carer's different duties/calls to vulnerable service users in the community to assist to live independently within their own individual capabilities.
  • All aspects of line management to carers.
  • Working with social services, multidisciplinary team, family members and service users to achieve the desired outcome and support to match the client's needs.
  • Assisting in recruitment of new carers, interviewing, arranging documentation and induction training.

Field service supervisor/assessor

Plan Care
Victoria
03.2012 - 01.2013
  • Responsible for overseeing service delivery to all new and existing clients within the south west area of the branch (Chelsea and Westminster).
  • Training new carers during their induction, moving and handling.
  • Managing and guiding/leading care staff to ensure exceptionally high standards of care achieved.
  • Feeding back to co-ordinator to ensure the carers experiences and strengths are matched to the different needs of clients.
  • Liaising with social worker and multi-disciplinary team involved in supporting clients to live independently.
  • Working in the office as part of the team and completing 'on call' duties.

Private carer

Highbury & Islington
11.2010 - 02.2011
  • This was a Private client who suffered with advanced Alzheimer's I was employed by the family and provided dedicated one to one care every day, duties which included personal care, incontinence care, plus various recreational interests such as escorting her out to access the community and to fulfil her cultural needs we visited art galleries and I assisted her to partake in pottery classes, art classes, including drawing, painting still life etc and Photography classes.
  • Demonstrated understanding and patience whilst dealing with challenging behaviours, maintaining positive interactions with clients at all times.

Activities co-ordinator

Mornington Hall
London
06.2010 - 10.2010
  • Company Overview: This is a 120 bedded residential home.
  • Responsible for facilitating 'workshop' style activities, encouraging hobbies and interests to continue within a 'home' setting, which included Bingo, board games, hand / eye coordination.
  • Revamped the communal rooms to stimulate the residents awareness, I designed specific types of rooms such as 'a gentlemen's room' which was decorated as a gentlemen's club/library room.
  • Responsible for organising and managing client's day trips and ensuring that all legal aspects were taken into account.
  • Developed good interaction with all residents and increased my personnel skills to allow me to communicate and encourage involvement in all activities.
  • This is a 120 bedded residential home.

Unit manager

BUPA Mornington hall (Haywood house)
London
10.2007 - 06.2010
  • Company Overview: Residential home for 30 clients specialising in Dementia care.
  • Lead Practitioner for POVA Dementia, which involved being trained in SGA practices and I was responsible for investigating and attending all SGA meetings and ensuring all practices and policies were adhered to in lined with companies policies and practices.
  • Line Managed 23 junior and senior staff, responsible for managing their supervisions and appraisals and monitored their performance on a daily basis.
  • Completed rotas, dealt with all personnel issues including holidays, sickness and performance reviews.
  • Dealt with Care planning, risk assessments, medication, all complaints and service issues.
  • Fully responsible for all aspects of client paperwork and overseeing individualised person-centred care to all residents.
  • Staff management in line with company policies and procedures.
  • Residential home for 30 clients specialising in Dementia care.

Company administrator

MACLEOD PINSENT Care Homes
05.2006 - 01.2007
  • Company Overview: A major provider of residential care for adults in Brighton & Hove. They own 3 homes all 35 beds, residential, nursing and one specialising in dementia care.
  • I had multi-site responsibilities and I was responsible for all purchasing all provisions for all homes and had to manage my own diary and had total control of ordering all stationary and provisions, food gloves etc.
  • Overall administrative responsibility for 3 separate homes within the Macleod Pinsent chain: residential, nursing and dementia care.
  • Staff recruitment through to induction, monitoring continuing training needs and requirements throughout employment.
  • Development, marketing and revamped of company brochure.
  • Devising and updating policy and procedures as per legislation requirements.
  • Group purchasing, stock control and management.
  • Producing invoices, petty cash and expenditure management.
  • A major provider of residential care for adults in Brighton & Hove. They own 3 homes all 35 beds, residential, nursing and one specialising in dementia care.

Deputy manager

MacLeod Pinsent Care
06.2003 - 05.2006
  • Responsible for managing 20 staff rota 3 days a week sole responsibility.
  • Induction, training, M&H, First Aid, Medication trained to deliver. Responsible for safety H and S.
  • Leading, monitoring and supervising the care team in all care procedures and practises, ensuring that company and organisational policies and procedures adhered to.
  • Achieving good working relationships with service users, multi-disciplinary team and other visiting professionals. Communicating with and on behalf of individual requirements to achieve their full potential.
  • Good interaction with residents.

Nursing student

NHS East Sussex
East Sussex
09.2000 - 02.2003
  • Varying placements within the NHS trust gaining clinical knowledge and experience across a variety of different patients.
  • Had to resign due to childcare problems.

Education

Nursing student -

NHS East Sussex
Brighton
09.2000 - 02.2003

GCSE
London

Skills

  • Health & Social Care
  • Senior Management
  • NVQ Level 3 Health & Social Care
  • Moving and Handling Trainer
  • Advanced Phlebotomy CPD certificate


Personal Information

Hobbies: I enjoy reading, mainly true accounts and factual information., I have a real interest in the human body and the way in which it functions, both mentally and physically., I like to express myself through artwork., I'm always looking to improve myself through research and training.

Custom

References supplied on request.

Timeline

Full Time Parent, Homemaker, Online Business Owner

myself
05.2015 - Current

Branch Manager

Plan care
08.2013 - 01.2015

Care Co-Ordinator

Plan Care
01.2013 - 08.2013

Field service supervisor/assessor

Plan Care
03.2012 - 01.2013

Private carer

11.2010 - 02.2011

Activities co-ordinator

Mornington Hall
06.2010 - 10.2010

Unit manager

BUPA Mornington hall (Haywood house)
10.2007 - 06.2010

Company administrator

MACLEOD PINSENT Care Homes
05.2006 - 01.2007

Deputy manager

MacLeod Pinsent Care
06.2003 - 05.2006

Nursing student

NHS East Sussex
09.2000 - 02.2003

Nursing student -

NHS East Sussex
09.2000 - 02.2003

GCSE

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Samantha Wallis Fowdur