Samantha Wainwright

• Delivered proactive PA support to Managing Director and Senior Management Team, keeping daily operations running smoothly.
• Managed busy and ever‑changing diaries, prioritising effectively and ensuring leaders were always prepared.
• Coordinated meetings end‑to‑end, including agendas, minutes and follow‑up actions.
• Arranged travel and itineraries, handling logistics with ease and attention to detail.
• Created engaging, high‑quality PowerPoint presentations for senior and CEO‑level updates.
• Handled confidential information with professionalism and discretion.
• Built strong relationships across the business, acting as a friendly and reliable point of contact.
• Supported with ad‑hoc tasks and problem‑solving in a fast‑paced, dynamic environment.

• Produced and shared weekly driver‑training cost reports for finance team.
• Supported employee engagement activities, including annual toy appeal and company table‑tennis competition.
• Generated training pathway reports from Thrive and tracked weekly completion stats for depot teams.
• Provided clear breakdowns of who completed training and time taken for each course.
• Helped create weekly slide pack for rework team, compiling key stats such as units cleaned, repacked, total sales and spares sales.
• Collected and categorised eBay customer feedback, updating overall feedback scores.
• Managed logistics credit‑card transactions across multiple departments and ensured all receipts and invoices were submitted to finance.
• Assisted with manual purchase orders for stock buybacks (Hisense, Hoover, Haier, Beko), using reports and pivot tables to verify accuracy.
• Kept stock logs updated to support smooth operations for Reverse Supply Chain team.
• Distributed purchase orders to internal teams and external suppliers.
• Processed purchase orders for Elek Direct suppliers including DPD, O2, Northwest Designs, Beko and GXO.
• Oversaw weekly toll‑charge exports (MerseyFlow, MerseyTunnel, Congestion, Dartford) to maintain accurate vehicle records.
• Cross‑referenced vehicles on GEAC to ensure data accuracy.
• Managed vehicle registrations and removals across toll websites to keep records compliant.

• Coordinated and delivered training modules for in-house development to enhance employee skills and knowledge.
• Create training programmes to enhance team skills and knowledge through effective presentations and resources.
• Organised training sessions by managing room bookings and arranging necessary refreshments.
• Coordinated printing of course materials for trainers.
  Managed sign-in and feedback form activities.
  Oversaw data collation from feedback.
  Revised course content to enhance learning outcomes.
  Facilitated printing and distribution of training packs.
• Facilitated individual sessions with learners to provide structured guidance aimed at enhancing their learning journey.
• Facilitated feedback exchanges with managers at all levels regarding team progress on training programmes.
• Engaged with senior management team in discussions to evaluate programme concepts and deliver actionable feedback on learner progress.
• Oversaw logistics for graduation ceremony, including venue selection, invitation distribution, decoration setup, food ordering for over 100 attendees, speech writing, award arrangements, trophy procurement, supplier liaison, and gown ordering.
• Liaising with training providers in regard to apprentices; enrolling on courses, feedback, offering support where needed
• Coordinated scheduling and logistics for interviews related to training programmes, ensuring seamless candidate experiences.
• Designed information posters to facilitate effective training and promote engagement among participants.

• Maintained accurate personnel records with diligent attention to detail.
• Provided support for employee onboarding and training procedures.
• Conducted confidential exit interviews to identify areas of improvement.
• Prepared relevant HR reports as required by senior management team.
• Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention.

• Setting up new engineers on gas safe official website
• Checking timesheets and raising POs for self-employed drivers ensuring they get paid on time and correctly
• Checking invoices from suppliers for works completed and raising POs
• Creating rosters for engineers and recording whereabouts for managers weekly
• Note taking in meetings and issuing up to date weekly meeting packs
• Creating reports on engineer performance and communicating stats to managers
• Creating and distributing engineer specific magazine on a monthly basis to increase engagement

• Guided customers through troubleshooting process with patience and clarity.
• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Handled high volume of calls daily for faster issue resolution.
• Coordinated with other teams to resolve multi-faceted client problems swiftly.
• Recorded and processed customer data accurately.