Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Samantha Waghorn

Ashford,England

Summary

I am friendly, dedicated, hard working and very compassionate about providing empathetic care and I am extremely committed to learning and developing my skills to help and support everyone live their best life possible.

I have been a Stay at home mother for the past 10 years raising my now 9, 7,7 and 4 year old. I have developed many valuable skills in this time including communication, empathy, team work, teaching and supervising, time management, organisation, problem-solving, resourcefulness and financial management.

Communicating effectively with children and family members, as well as managing conflict and navigating different personalities has enhanced my communication skills. Understanding and responding to their needs in difficult situations and remaining calm and patient. I can address unexpected situations and find solutions to challenges and adapt to changing circumstances. Guiding my children, providing instructions and supervising activities has developed my teaching and supervising skills. I juggle daily responsibilities using time management skills including prioritising and multitasking. I maintain my household, managing schedules and organising and providing resources such as food and activities, as well as managing finances and making smart decisions creating budgets. Working with family members and school personnel has developed my team working skills.





Overview

9
9
years of professional experience
18081
18081
years of post-secondary education

Work history

Front desk receptionist

Thanington Hotel
Canterbury, Kent
06.2006 - 06.2015
  • Greeted guests warmly upon arrival, creating a positive first impression.
  • Checked-in guests promptly and professionally.
  • Ensured guest comfort with prompt attention to their needs and requests.
  • Coordinated housekeeping staff to prepare rooms for guest arrivals.
  • Handled customer complaints professionally, ensuring satisfactory resolution.
  • Coordinated with maintenance staff to ensure cleanliness and hygiene standards met in the lobby area.
  • Assisted in services such as booking taxis or recommending local attractions, improving overall holiday experience.
  • Responded promptly to customer queries, ensuring an enjoyable stay.
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.

Education

Certificate of Higher Education - Intermediate level apprenticeship in Team Leading

Skills cfa

NVQ Level 2 - Team Leading

Institute of leadership & Management

Higher National Diploma - Health and Social Care

Edexcel

Certificate of Higher Education - Communication

OCR

GCSEs - Mathematics

AQA

GCSEs - English

OCR

GCSEs - Applied Physical Education

AQA

GCSEs - ICT

AQA

GCSEs - Health and Social Care

AQA

Skills

  • Communiation
  • Compassionate support
  • Empathy
  • Patient
  • Time management
  • problem solving
  • organisation
  • Driving licence

Affiliations

  • I love spending time with my family.
  • I enjoy fitness and attend the gym a few times a week.
  • I love Walking, Hiking and mountain climbing.

Timeline

Front desk receptionist

Thanington Hotel
06.2006 - 06.2015

Certificate of Higher Education - Intermediate level apprenticeship in Team Leading

Skills cfa

NVQ Level 2 - Team Leading

Institute of leadership & Management

Higher National Diploma - Health and Social Care

Edexcel

Certificate of Higher Education - Communication

OCR

GCSEs - Mathematics

AQA

GCSEs - English

OCR

GCSEs - Applied Physical Education

AQA

GCSEs - ICT

AQA

GCSEs - Health and Social Care

AQA
Samantha Waghorn