Samantha Uwaifo

• Developed robust asset management plans, driving organisational success.
• Attended industry seminars, staying updated on latest trends in asset management field.

• Shadowed HR and Wealth Management teams, gaining insight into client onboarding, portfolio construction, and regulatory compliance

• Participated in a group project to present a mock investment strategy to senior staff

• Developed communication and teamwork skills in a professional environment

• Gained a strong understanding of the value of strategic networking, focusing on quality over quantity to support long-term career development.
• Applied business analysis skills by conducting a SWOT analysis of Fenty Beauty by BBO, identifying key strengths, for example, the inclusive product range, and key weaknesses, such as the overreliance on celebrity branding.

• Developed strong analytical and creative thinking abilities while working in teams to assess challenges such as phishing attacks on customers and employees.
• Efficiently brainstormed solutions, for example, an easy-to-read weekly cybersecurity newsletter with scam examples.
• Enhanced customer service through active listening and clear communication scenario role play in diverse teams.

• Developed my team working abilities and my ability to work efficiently under a high-pressure environment, teaching me the value in working cohesively with and amongst fellow workers.
• Organised workplace efficiently to maintain optimal workflow during rush hours and handled cash and credit card transactions accurately, ensuring customer satisfaction by addressing any concerns or complaints.
• Promptly resolved complaints, leading to increased customer satisfaction rates, and maintained a clean and organized dining area, following all safety and sanitation procedures.

• Worked in a variety of shops: Tiny Giants, Penguin Beach, Reptile Kiosks, the seasonal marshmallow fire pit, and the exit shop, providing excellent customer service that assisted visitors with purchases, answered queries, and offered product recommendations

• Maintained clean and organised shop floor, ensuring visually appealing environment for shoppers.
• Participated in regular training sessions to improve product knowledge and selling techniques.

• Provided excellent customer service and solutions to customer issues, ensuring a smooth and enjoyable experience for all visitors to enhance the business reputation.

• Assisted visitors when booking, managing front desk duties to ensure smooth operation of the reception area, and exercising my technological skills.

• I observed operations briefings and volunteer briefings which grew my understanding of how a developed business operates.
• I helped with the Baby Sensory experience and I supported recruitment and contributed to the applicants that were interviewed in being hired which demonstrated to me the qualities required and desired for a service that I attain.
• Prepared 80 promotional gift bags at a fast rate, using quality assurance, thus demonstrating my ability to take instructions and work with efficiency, producing an effective and high quality standard of results.