Samantha Tricksey
Bournemouth,Dorset
Summary
Accomplished professional with a strong foundation in profit and loss understanding, inventory control, and sales performance monitoring. Demonstrates expertise in food safety knowledge, staff development, and leadership, with a natural ability to lead teams effectively. Skilled in HR and recruitment, payroll and scheduling, as well as health and safety compliance. Passionate about customer satisfaction and committed to driving business success through strategic initiatives.
Overview
32
32
years of professional experience
Work history
Lead Food/ Customer Experience Manager
Sainsburys
Bournemouth
03.2025 - Current
- Directed team of 51 colleagues and 3 managers to implement streamlined inventory management systems.
- Optimised workflow by assessing and refining operational processes, minimising waste.
- Spearheaded promotional campaigns that engaged new customers and increased sales.
- Resolved customer complaints professionally to protect establishment's reputation.
- Conducted staff training sessions, enhancing overall team performance.
- Oversaw cash handling procedures and investigated incidents of cash loss.
- Ensured compliance with HR processes, including recruitment and labour accountability.
- Monitored daily operations to uphold food safety laws and quality assurance standards.
Dry Goods/ GM/ Clothing/ Shift Manager
Sainsburys
Poole
10.2015 - 03.2020
- Optimised daily operations of dry goods and clothing departments to enhance workflow.
- Supervised staff performance through targeted training and coaching initiatives.
- Coordinated shift schedules to efficiently fulfil customer demand.
- Ensured compliance with safety and legal processes, promptly addressing issues.
- Delivered increased sales across GM by implementing strategic plans with merchandisers.
- Maintained stock control and merchandising standards through informed decision-making.
- Executed end-of-day routines, including cash office duties and code check summaries.
- Demonstrated strong leadership in effective communication with a large team.
Bakery Manager
Sainsburys
Lordshill Southampton
03.2014 - 10.2015
- Managed daily operations of bakery department, ensuring adherence to quality standards.
- Achieved green LTT audit through rigorous compliance monitoring.
- Maximised profitability by implementing waste control measures and optimising resource use.
- Oversaw approximately 30 colleagues and 1 team leader, fostering teamwork.
- Conducted regular stock checks and orders to maintain optimal inventory levels.
- Developed excellent holiday and weekly scheduling plans to enhance efficiency.
- Completed Bakery College, upskilling bakers in quality improvement and sampling techniques.
Fresh Foods/ Produce/ Counters Manager
Sainsburys
Poole/Ringwood
01.2012 - 03.2014
- Ensured compliance with legal requirements, including country of origin and temperature control.
- Managed daily operations of fresh foods department, maintaining high product quality standards.
- Completed mandatory training within specified timeframes to fulfil legal requirements.
- Planned weekly schedules and annual holidays to optimise staff efficiency.
- Optimised layout of produce counters to enhance customer experience and increase sales.
- Conducted regular quality checks on fresh foods to guarantee adherence to health and safety standards.
Online Manager
Sainsburys
Christchurch, Ferndown, Salisbury
08.2007 - 01.2012
- Coordinated online operations to ensure accurate product listings and information.
- Oversaw daily operations, achieving high productivity levels across the store.
- Conducted regular spot checks on food segregation and date compliance.
- Maintained van damage and maintenance within budgetary constraints.
- Delivered targets with precision and efficiency in a fast-paced environment.
- Ensured training plans for colleagues remained current and completed risk assessments on schedule.
- Established centre of excellence at Christchurch store, promoting best practices.
Team Leader
Sainsburys
Talbot Heath
12.2004 - 08.2007
- Led team to deliver outstanding customer service and improve shopping experience.
- Supervised employee activities to enhance productivity and operational efficiency.
- Trained staff on company policies to ensure adherence to standards.
- Supported manager in departmental training and performance reviews.
Colleague
Sainsburys
Talbot Heath
11.2001 - 12.2004
- Supported travel to multiple stores for clothing refits.
- Maintained high customer service standards by assisting shoppers with inquiries.
- Trained new colleagues on operational procedures and customer engagement.
- Participated in team meetings to discuss performance and share best practices.
- Quickly acquired and applied new skills, enhancing efficiency and productivity.
Shop Assistant, Shop Manager
News, Food & Wine
Charminster, Winton, Southbourne
10.1993 - 10.2001
- Oversaw daily shop operations, delivering exceptional customer service consistently.
- Organised staff schedules for optimal coverage during peak trading hours.
- Managed stock levels to ensure continuous product availability on shop floor.
- Handled cash register efficiently, ensuring transaction accuracy.
- Addressed product queries, providing detailed information to customers.
- Fostered loyalty by building rapport with frequent shoppers.
- Completed swift restocking post delivery to maintain immediate product availability.
- Supported teams across three stores to enhance overall performance.
Education
Diploma - Professional Catering, NVQ level 1 & 2
Bournemouth & Poole College of further education
Bournemouth, EnglandGCSE's - English Literature, Food & Nutrition, English, Maths & French, Science, Geography & RE
Glenmoor School for Girls
BournemouthSkills
- Profit and loss understanding
- Inventory control
- Sales performance monitoring
- Food safety knowledge
- Staff development
- Leadership expertise
- Natural leader
- HR and recruitment
- Payroll and scheduling
- Health and Safety Compliance
- Passion for customer satisfaction
Affiliations
- Travel -Enjoy to travel, planning trips, flights and interacting with new people from all different cultures.
- Cake Decorating and Baking - This is a passion and love to do in my spare time, regularly bake and decorate cakes for birthdays, weddings etc.
- Fitness - Swimming and Spinning are my gym interests. Beach walking several days a week to enjoy the outside.
Timeline
Lead Food/ Customer Experience Manager
Sainsburys
03.2025 - Current
Dry Goods/ GM/ Clothing/ Shift Manager
Sainsburys
10.2015 - 03.2020
Bakery Manager
Sainsburys
03.2014 - 10.2015
Fresh Foods/ Produce/ Counters Manager
Sainsburys
01.2012 - 03.2014
Online Manager
Sainsburys
08.2007 - 01.2012
Team Leader
Sainsburys
12.2004 - 08.2007
Colleague
Sainsburys
11.2001 - 12.2004
Shop Assistant, Shop Manager
News, Food & Wine
10.1993 - 10.2001
Diploma - Professional Catering, NVQ level 1 & 2
Bournemouth & Poole College of further education
GCSE's - English Literature, Food & Nutrition, English, Maths & French, Science, Geography & RE
Glenmoor School for Girls