Samantha Tosini
Liverpool
Summary
I see myself as a highly organized, efficient, and confident individual with excellent time management and multitasking skills. I approach every task with enthusiasm, attention to detail, and a proactive attitude. I possess strong interpersonal skills, deliver friendly customer service, and am adept at handling phone communications. With a proven ability to thrive under pressure, I maintain strong rapport-building and prioritize effectively. I enjoy adapting and expanding my skills to tackle new challenges, consistently seeking additional responsibilities and goals within my role
Overview
6
6
years of professional experience
Work History
Barista supervisor
Costa Coffee
Crosby, Sefton
11.2023 - Current
- Oversaw stock levels regularly, preventing potential shortages or overstocking issues.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Ensured adherence to health and safety regulations, fostering a safe working environment.
- Provided constructive feedback to staff for improved performance levels.
Barista/Server
Harbour Bar
Ainsdale, Sefton
11.2022 - Current
- Maintained clean and organised dining area for customer comfort.
- Improved customer satisfaction by providing efficient and friendly service throughout their visit.
- Utilised professional communication skills to resolve customer complaints.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Barista
Costa Coffee
Liverpool
05.2023 - 08.2023
- Trained multiple new members of staff on all areas of the role, including brand standards, cleanliness, health and safety, allergens, stock rotation and daily procedures.
- Took on a supervisory role when asked to assist the company and ensure new staff felt supported during working hours.
- Managed high volume orders and overseen other staff members work to maintain quality of service and brand standards.
- Addressed any in-store and online customer complaints or issues promptly, ensuring customer satisfaction.
Barista
Black Sheep Coffee
Liverpool
02.2023 - 07.2023
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
Barista
Costa Coffee
Liverpool
10.2021 - 12.2022
Cinnabon Supersvisor
Cinnabon
Liverpool
04.2021 - 09.2021
- Managed daily operations to increase productivity.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Coordinated with other supervisors to maintain consistency across shifts.
- Established and maintained organised working environment for team of four.
- Implemented company policies effectively, maintained high standards of service delivery.
- Trained and supported new hires on relevant company policies and procedures.
- Fostered a positive work culture to boost employee morale.
Desert shop assistant
EyeCandy
Liverpool
04.2019 - 01.2021
- Promoted sales and special promotions to increase store revenue.
- Built rapport with frequent customers to foster loyal customer base.
- Kept shelves stocked and neat, enhancing store appearance.
- Provided accurate information about products to aid customer decisions.
- Packed and processed vast amounts of online orders accurately within specific timeframes.
- Handled telephone enquiries professionally, providing helpful responses promptly.
Education
GCSEs -
Sacred Heart Catholic College
Liverpool 09/2014 - 06/2019
Higher National Diploma - Media and Games Design
Hugh Baird College
Bootle 09/2020 - 06/2022
Skills
- Leadership
- Dependable
- Attention to detail
- Initiative
- Rapport building
- Multitasking and prioritisation
- Organisation and efficiency
- Adaptable
- Time management
Affiliations
- Weight Training
- Travelling
- Health and nutrition
References
References available upon request.
Timeline
Barista supervisor
Costa Coffee
11.2023 - Current
Barista
Costa Coffee
05.2023 - 08.2023
Barista
Black Sheep Coffee
02.2023 - 07.2023
Barista/Server
Harbour Bar
11.2022 - Current
Barista
Costa Coffee
10.2021 - 12.2022
Cinnabon Supersvisor
Cinnabon
04.2021 - 09.2021
Desert shop assistant
EyeCandy
04.2019 - 01.2021
GCSEs -
Sacred Heart Catholic College
09/2014 - 06/2019
Higher National Diploma - Media and Games Design
Hugh Baird College
09/2020 - 06/2022
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