Samantha Street
Nottingham,Nottinghamshire
Summary
Skilled professional specialising in workload management and prioritisation, with strong track record in advanced coordination. Proven ability to foster team collaboration and build relationships while effectively resolving conflicts. Expertise in security protocols and customer care, coupled with strong verbal and written communication skills. Demonstrates creative problem-solving abilities under pressure, consistently achieving project targets with advanced MS Office proficiency.
Overview
22
22
years of professional experience
Work history
Key Worker/Support Worker
Norman Galloway Homes
Nottingham, Nottinghamshire
03.2024 - 09.2024
- Delivered training sessions on independent living skills to enhance employability.
- Provided practical and emotional support to care leavers aged 16+, promoting independence.
- Supported identification of employment, education, and training needs to facilitate access to opportunities.
- Advocated for care leavers within complex systems to ensure their needs were addressed.
- Conducted weekly key work sessions to monitor progress and provide tailored support.
- Attended health and job centre appointments, contributing to professional meetings.
- Maintained accurate records and reports aligned with care plans.
Reception Team Member (Nights)
Travelodge Hotels (UK)
Nottingham, Nottinghamshire
11.2023 - 02.2024
- Welcomed guests to hotel, facilitating smooth check-in and check-out processes.
- Managed room allocations to optimise guest satisfaction and efficiency.
- Conducted regular fire and safety walks to ensure compliance with safety standards.
- Executed cash procedures accurately to maintain financial integrity.
- Maintained clean, tidy, and presentable reception area for positive first impressions.
- Prepared housekeeping trolleys and performed linen counts for operational readiness.
- Completed end-of-day procedures and paperwork to ensure seamless transitions between shifts.
Placement Lead/Senior Support Worker
SDA Care
Nottingham, Nottinghamshire
06.2021 - 06.2023
- Job Objective: Working with young people in semi-independent setting with complex, emotional, and behavioural needs.
- Systems used: Word, Excel
- Supporting them to be independent with their education, work choices, and developing life skills ensures emotional and well-being needs are also being met
- Attending health appointments, LAC reviews, PEP meetings and any other professional meetings, engaging in activities with young people
- Support and lead on business-critical projects, aligned with priorities of young persons
- Undertaking weekly key work sessions on agreed areas or concerns that need to be addressed
- Completing logs and reports
- Build and maintain effective working relationships with variety of stakeholders and business partners
- Health and safety checks and well-being checks
- Ensure rota is up to date and covers staff illness e.g. last-minute emergency.
- Working outside of normal business hours to accommodate calls and meetings
- Life story work
Support Worker
Smile Care Services
Nottingham, Nottinghamshire
06.2019 - 08.2021
- Job Objective: Supporting 16-18 unaccompanied Asylum seekers in semi-independent setting
- Systems used: Word, Excel
- Undertake weekly key working sessions with young people to promote independence and ensure their mental health and well-being are being fulfilled
- Supporting young people with, complex needs, and challenging behaviour within supported living environment
- Providing high standards of care and support for service users, in line with care and support plans, compliance with CQC regulations and care & support policies and procedures
- Accurately report, record, and maintain records as required and work to care plans
- Be kind, empathetic and people person who works well in team
Cover Teaching Assistant
Teacher active – Agency
Nottingham, Nottinghamshire
06.2019 - 08.2021
- Job Objective: To provide high standard of physical, emotional, social, and intellectual care for children in setting. To give support to their staff within setting. To work as part of team to provide enabling environment in which all individual children can play, develop, and learn.
- Getting classroom ready for lessons and clearing away afterwards to maintain safe and clean environment.
- Assisting Teachers in preparing lesson materials and school equipment
- Recording and reporting pupil's progress to Teacher
- Helping pupils stay focused during class hours.
- Supervising group activities, sports events, and school outings
- Helping Teachers manage student behaviour.
- Looking after children who are unwell or upset.
- Providing healthy and safe learning
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
Childcare Practitioner
Total Care Matters
Nottingham, Nottinghamshire
10.2018 - 05.2019
- Job Objective: Working with young people aged 8-18 in residential setting with complex emotional and behavioural needs
- To work as part of team to provide enabling environment in which all individual children can play, develop, and learn.
- To build and maintain strong partnerships, working with professionals to enable children's needs to be met.
- To effectively deliver EYFS, ensuring that individual needs and interests of children in setting are met (in conjunction with other team members)
- To keep records of key children's development and learning journeys and share them with parents, carers, and other key adults in child's life.
Residential Children's Worker
Fulbridge Social Care
Peterborough, Cambridgeshire
05.2018 - 10.2018
- Job Objective: Working with young people in social care settings
- Helping with keeping home tidy, cooking cleaning and any other duties as required whilst on shift
- Engaging and establishing relationships with young people
- Contributing to effective physical, social, and emotional environment of young person
- Ensuring young people are supervised on outings and following care plan
- Record keeping
Business Support Officer for Targeted Family Support Team
Nottingham City Council
Nottingham, Nottinghamshire
02.2016 - 10.2018
- Provided comprehensive administrative support to enhance team efficiency.
- Utilised Word and Excel for document preparation and data management.
- Managed incoming calls and messages to ensure effective communication.
- Covered reception duties, maintaining professional front office environment.
- Typed correspondence to facilitate clear and timely communication.
- Processed incoming and outgoing mail to ensure prompt delivery.
- Handled finance and purchase card transactions with accuracy and attention to detail.
Business Support Officer for Domestic Abuse Referral Team
Nottingham City Council
Nottingham, Nottinghamshire
02.2015 - 02.2016
- Facilitated all administrative tasks to enhance team efficiency.
- Managed incoming calls and messages for streamlined communication.
- Input referrals into DART database to maintain accurate records.
Business Support Officer for Targeted Family Support Team/CAMHS
Nottingham City Council
Nottingham, Nottinghamshire
06.2014 - 02.2015
- Supported team with all administrative tasks to ensure smooth operations.
- Covered reception duties, managing calls and messages efficiently.
- Typed correspondence and processed incoming and outgoing mail using Word and Excel.
Business Support Officer for the Highways Department
Nottingham City Council
Nottingham, Nottinghamshire
04.2003 - 06.2014
- Facilitated all administrative tasks to support team operations.
- Managed correspondence regarding dropped crossings to ensure clarity.
- Greeting visitors to department, creating welcoming environment.
- Issued store orders to manual workers for timely material delivery.
- Downloaded tachograph cards to maintain compliance with regulations.
- Processed invoice requests for RTC out-of-hours attendance and clean-up activities.
PA/Office Manager
Creative Media Matrix
Nottingham, Nottinghamshire
09.2002 - 02.2003
- Executed all office duties as directed by managers.
- Managed diary scheduling to optimise time management.
- Organised venues for events, ensuring accessibility and suitability.
- Recorded meeting minutes to maintain comprehensive records.
- Handled reception duties, greeting visitors and managing inquiries professionally.
- Relayed pertinent information promptly through calls and messages.
- Coordinated travel arrangements, including ticket bookings and itineraries.
- Utilised Word, Excel, and PowerPoint for effective document preparation.
Education
BSC (Hons) - Forensic Psychology
University of Derby
Derby 09.2021 - 05.2025
BTEC Level 3 Diploma - Residential Childcare
Access Skills
Birmingham 04.2020 - 06.2021
Certificate - Adult Numeracy Level 1, Adult Numeracy Level 2
Learn Direct
Nottingham 06.2011 - 10.2011
Microsoft Excel 2000 Level 2, Microsoft Word 2003 Level 2, Microsoft Excel 2003 Level 3, Microsoft Word 2003 Level 3 - IT
First Data
Nottingham 03.2007 - 10.2007
Introduction to Databases -
Learn Direct
11.2002 -
Internet Technologies Stage 1 Payroll Module, Business Stock Control, Project Management, Accounts - Cambridge IT Certificate
First Data
Nottingham 03.2007 - 10.2007
CLAIT Stage 1, NVQ Level 2 Business Administration, NVQ Level 2 Customer Service - Administration
JHP Training
Nottingham 08.1997 - 11.1999
Master of Science - Forensic Psychology
University of Derby
Derby 09.2025 -
GCSE's - A-C passes
Henry Mellish Comprehensive
Nottingham 09.1992 - 05.1997
Skills
Workload Management & Organisation – Strong ability to prioritise tasks and manage competing demands effectively
Safeguarding & Social Care Expertise – Knowledge of child safeguarding, social work, supported living practices, and medication administration
Risk Awareness & Security – Skilled in applying security protocols and conducting risk assessments
Conflict Resolution & Negotiation – Experienced in de-escalation techniques, mediation, and achieving positive outcomes
Communication & Interpersonal Skills – Effective communicator with strong empathy, customer care focus, and team collaboration
Project Execution & Coordination – Proven ability to coordinate projects, support teams, and ensure successful delivery
Technical & Administrative Proficiency – Competent in MS Office, administration, and maintaining high data accuracy
Personal Qualities – Calm under pressure, proactive, innovative problem-solver, with full UK driving licence
Affiliations
- Enjoy reading a wide range of literary genres
- Creative in designing and presenting personalised sweet hampers
- Passionate about writing original poetry
- Maintain an active lifestyle through regular gym training
References
References available upon request.
Timeline
Master of Science - Forensic Psychology
University of Derby
09.2025 -
Key Worker/Support Worker
Norman Galloway Homes
03.2024 - 09.2024
Reception Team Member (Nights)
Travelodge Hotels (UK)
11.2023 - 02.2024
BSC (Hons) - Forensic Psychology
University of Derby
09.2021 - 05.2025
Placement Lead/Senior Support Worker
SDA Care
06.2021 - 06.2023
BTEC Level 3 Diploma - Residential Childcare
Access Skills
04.2020 - 06.2021
Support Worker
Smile Care Services
06.2019 - 08.2021
Cover Teaching Assistant
Teacher active – Agency
06.2019 - 08.2021
Childcare Practitioner
Total Care Matters
10.2018 - 05.2019
Residential Children's Worker
Fulbridge Social Care
05.2018 - 10.2018
Business Support Officer for Targeted Family Support Team
Nottingham City Council
02.2016 - 10.2018
Business Support Officer for Domestic Abuse Referral Team
Nottingham City Council
02.2015 - 02.2016
Business Support Officer for Targeted Family Support Team/CAMHS
Nottingham City Council
06.2014 - 02.2015
Certificate - Adult Numeracy Level 1, Adult Numeracy Level 2
Learn Direct
06.2011 - 10.2011
Internet Technologies Stage 1 Payroll Module, Business Stock Control, Project Management, Accounts - Cambridge IT Certificate
First Data
03.2007 - 10.2007
Microsoft Excel 2000 Level 2, Microsoft Word 2003 Level 2, Microsoft Excel 2003 Level 3, Microsoft Word 2003 Level 3 - IT
First Data
03.2007 - 10.2007
Business Support Officer for the Highways Department
Nottingham City Council
04.2003 - 06.2014
Introduction to Databases -
Learn Direct
11.2002 -
PA/Office Manager
Creative Media Matrix
09.2002 - 02.2003
CLAIT Stage 1, NVQ Level 2 Business Administration, NVQ Level 2 Customer Service - Administration
JHP Training
08.1997 - 11.1999
GCSE's - A-C passes
Henry Mellish Comprehensive
09.1992 - 05.1997