Samantha Stone
Privett,Hampshire
Summary
Detail-orientated professional with extensive experience providing seamless administrative and executive support. Known for exceptional multitasking abilities, clear communication, and a proactive approach to problem-solving. A dedicated team player who excels at building rapport with colleagues, clients, and vendors to enhance overall executive efficiency and organisational success. Loyal and reliable with superb time keeping skills, happy to provide additional support as and when the Business requires.
Overview
29
29
years of professional experience
Work history
PROPERTY Manager
Bourne Estate Agents
04.2026 - 07.2026
- Directed a diverse 125-property portfolio across Hampshire and Surrey, multi-tasking effectively in a fast-paced environment to drive high tenant retention.
- Administered full-cycle tenancies from move-ins to TDS dispute resolutions, relying on personal initiative to resolve complex issues under pressure.
- Coordinated property maintenance and emergency repairs, vetting contractor estimates independently to protect landlord investments under tight deadlines.
- Ensured rigorous regulatory compliance (EICRs, EPCs, Gas Safety) across a busy portfolio, proactively tracking documentation to eliminate legal risks.
- Conducted regular property visits to enforce agreement compliance, using strong initiative to identify and mitigate maintenance risks early.
- Processed contractor invoices accurately while managing competing priorities, ensuring prompt payment via the accounts department and to meet commission targets.
- Managed highly sensitive client and business data with absolute discretion in a high-pressure corporate setting.
- Utilised bespoke Reapit property management software to streamline daily workflows and maintain high organisation.
EXPERIENCED PA to Manager and Business Owner
Lights Cars Action (LCA)
03.2024 - 02.2026
- Logistics & Event Coordination: Coordinated motorsport race meets across the UK and Europe; managed complex international travel logistics, ferry bookings, accommodation, trackside fuel procurement, and critical customs documentation (ATA Carnets).
- Operations & Supply: Itemised and loaded specialised trackside tools to ensure proper inventory control. Sourced hard-to-find parts required for classic car restorations and vehicle rebuilds.
- Executive Support: Acted as the primary gatekeeper and point of contact for the Manager; executed calendar management, screened communications, and rapidly resolved high-priority administrative requests.
- Database & Information Management: Managed the customer vehicle storage database and company fleet records; designed and maintained secure digital and physical filing systems to optimize information retrieval.
- Compliance & Security: Ensured strict workplace safety by scheduling annual fire alarm and PAT testing; handled highly confidential business and personal data with complete discretion.
- Office Administration: Managed corporate correspondence, oversaw reception operations, and maintained inventory control for office and workshop supplies to prevent operational downtime.
Silex Limited
01.2000 - 01.2024
- Production Coordination & Manufacturing
- Orchestrated the end-to-end customer order process, issuing detailed work cards to directors for seamless departmental allocation and distribution.
- Managed database logs and updated post-manufacture work cards to accurately track machine times, optimise settings, and ensure efficient production.
- Calculated bespoke costings based on technical drawings and material yields, generating precise quotes aligned with exact customer requirements.
- Directed raw material procurement on a call-off basis and updated annual internal and key-account price lists to reflect market changes.
- Client Management & Sales
- Cultivated strong relationships with key stakeholders, suppliers, and clients, consistently resolving complaints with clear problem-solving and excellent service.
- Proactively managed order lifecycles by liaising with clients regarding shipping delays, mitigating issues, and maintaining top-tier customer satisfaction.
- Represented the company at European trade shows, engaging with attendees, qualifying new leads, and driving post-event follow-ups.
- Leveraged comprehensive product knowledge and understanding of industry manufacturing trends to better address client needs.
- Executive Support & Operations
- Acted as the primary point of contact for the executive director, screening visitors, monitoring high-volume correspondence, and streamlining daily workflow.
- Optimised executive time by organising diaries, managing appointment schedules, and booking international travel and accommodation.
- Supervised and trained office staff on administrative processes, while providing comprehensive cross-coverage for colleagues during annual leave.
Hamptons International
Godalming
01.1998 - 01.2001
- Coordinated auction preparations, ensuring seamless logistics for viewings and live sales.
- Produced and distributed comprehensive auction catalogues, managing targeted email distribution to dealers prior to sales.
- Accurately catalogued lot numbers and maintained detailed inventory records.
- Facilitated prospective buyer viewings, delivering exceptional customer service and product information.
- Managed post-auction logistics, including the safe packing, loading, and dispatch of high-value purchases.
Education
Godalming College
Godalming, Surrey 01.2000 -
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Bohunt School
Liphook, Hampshire 01.1998 -
Skills
- Customer relationship management
- Organised multitasker
- Ability to work under pressure
- Proactive mindest
- Office administration
- Order processing
- Data management
- Time management
- Customer service
- Conflict resolution
- Professional communication
- Client relationship building
- Delegation
- Ability to work alone and within a team
- Professional demeanour
- Ability to work to deadlines
- Typing speed and accuracy
Timeline
PROPERTY Manager
Bourne Estate Agents
04.2026 - 07.2026
EXPERIENCED PA to Manager and Business Owner
Lights Cars Action (LCA)
03.2024 - 02.2026
Godalming College
01.2000 -
Silex Limited
01.2000 - 01.2024
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Bohunt School
01.1998 -
Hamptons International
01.1998 - 01.2001