Samantha Standen
Burgess Hill,West Sussex
Summary
Results-driven individual with a strong background in automotive sales, finance administration, and business operations. Progressed from Personal Assistant Apprentice to senior operational responsibility, demonstrating leadership, organisational expertise, and a commitment to continuous improvement. Recognised for delivering high service standards, improving efficiency, and building long-term customer relationships through professionalism and attention to detail.
Overview
9
9
years of professional experience
Work history
Sales Manager
A1 Car Search Limited
Bolney, Haywards Heath, West Sussex
2022.01 - Current
- Consistently achieved high customer satisfaction through effective communication and detailed needs assessment.
- Managed full customer journeys from initial enquiry to vehicle handover, generating repeat business and referrals.
- Provided comprehensive post-sale support, building long-term client relationships and brand loyalty.
- Gathered and analysed detailed vehicle information from sellers to enhance purchasing decisions and stock quality.
- Conducted thorough preliminary inspections to ensure vehicle quality, compliance, and customer confidence.
- Streamlined sales administration processes, improving operational efficiency and service delivery.
- Increased stock visibility through strategic multi-platform advertising while maintaining competitive pricing.
- Utilised customer feedback to continuously improve service standards and overall client satisfaction.
- Improved accuracy in invoice generation and documentation processing, strengthening financial operations.
- Ensured secure handling and transfer of funds, reinforcing trust and financial integrity.
- Maintained detailed and accurate financial records, demonstrating strong financial responsibility.
- Facilitated alternative payment solutions to provide customers with a smooth and flexible transaction experience.
- Strengthened negotiation and purchasing skills to drive improved sales performance.
Operations Manager
A1 Car Search Limited
Bolney, Haywards Heath, West Sussex
2018.06 - Current
- Oversee customer service quality, vehicle preparation, and team coordination to ensure high operational standards are consistently met.
- Monitor and evaluate organisational processes, implementing strategic improvements to enhance productivity and efficiency.
- Support overall business operations by maintaining structured workflows and performance standards.
- Jointly manage fleet operations, including scheduling vehicle maintenance and servicing to ensure compliance and roadworthiness.
- Liaise with drivers and external service providers to coordinate vehicle availability and minimise downtime.
- Maintain and manage all vehicle documentation, ensuring accuracy and regulatory compliance.
- Completed 1-to-1 finance training with Close Brothers Motor Finance under the SAF scheme.
- Assist customers with alternative finance and payment options, managing applications and proposals through to completion and payout.
- Provide administrative and customer support throughout the finance process, ensuring a smooth and compliant transaction.
Personal Assistant
A1 Car Search Limited
Bolney, Haywards Heath, West Sussex
2017.06 - 2018.06
- Began career at A1 Car Search as a Personal Assistant Apprentice to the Managing Director while completing a Business and Personal Assistance qualification with Brighton MET College.
- Successfully balanced full-time work responsibilities with academic study, achieving relevant business administration qualifications.
- Promoted to Operations Manager after one year in recognition of strong performance and professional development.
- Acted as first point of contact for the business, managing incoming calls, emails, and correspondence.
- Organised and maintained the Managing Director’s diary, scheduling meetings and coordinating weekly plans.
- Prepared customer documentation and administrative paperwork with a high level of accuracy and attention to detail.
- Generated purchase orders and supported sales administration processes.
- Assisted with finance applications and proposals, ensuring smooth processing and clear communication with customers.
Skills
- Operations Management & Process Improvement
- Customer Relationship & Service Excellence
- Automotive Sales & Finance Administration
- Fleet Coordination & Compliance Management
- Financial Documentation & Payment Processing
- Team Leadership & Staff Coordination
- Negotiation & Purchasing
- Organisational & Executive Support
Personal Summary
I am a highly motivated and organised professional with a strong work ethic and a proactive approach to responsibility. Having progressed from apprentice level into senior operational management, I take pride in my continuous development and ability to adapt to increasing levels of accountability. I am confident, reliable, and committed to delivering high standards in both customer service and business operations. With strong communication skills and attention to detail, I work effectively both independently and as part of a team, always striving to improve processes and contribute positively to organisational success.
Timeline
Sales Manager
A1 Car Search Limited
2022.01 - Current
Operations Manager
A1 Car Search Limited
2018.06 - Current
Personal Assistant
A1 Car Search Limited
2017.06 - 2018.06