Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
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samantha southin

samantha southin

earl shilton,Leicestershire

Summary

Enthusiastic trading manager offering 12 years of experience in retail industry. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about sales and compliance operations and business needs. Target-driven Assistant Manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management. Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement.

Overview

27
27
years of professional experience
4
4
years of post-secondary education

Work history

Trading manager

B&Q
Hinckley and loughborough, Leicestershire
06.2012 - Current
  • Increased sales potential, liaising with marketing and social media teams to integrate displays into current campaigns.
  • Analysed sales reports against conversion KPIs and key input metrics to inform merchandising strategies.
  • Maximised impact of displays by researching and incorporating latest lifestyle, demographics and design trends.
  • Reviewed product performance on periodic basis to refine marketing and merchandising strategies.
  • Managed in-season trading, balancing profit maximisation with risk management.
  • Communicated with vendors to answer questions, order samples and resolve issues.
  • Anticipated and planned for department seasonal needs.
  • Built inventory, sales and plans to deliver on financial goals and KPIS.
  • Developed team's product knowledge, resulting in increased store sales.
  • Led briefings to improve store-wide communication.
  • Highlighted features and benefits of products, employing active selling techniques to exceed KPI targets.
  • Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
  • Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Ran promotions and events in line with company standards.
  • Analysed sales figures, identifying areas to improve and implementing remedial action.
  • Conducted staff appraisals and promoted ongoing professional development.
  • Toured sales floor regularly, assessing and improving daily operations.
  • Improved staff satisfaction and performance by introducing rewards schemes.
  • Inspired team to represent brand with enthusiasm by maintaining high standards.
  • Performed various store operations including opening and closing procedures, product display management and budget control.
  • Identified implemented trading strategies, selling through at full price and markdown to achieve closing stock targets.
  • Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
  • Monitored market trends, taking action to guarantee store remained competitive.
  • Completed opening and closing procedures each day.
  • Kept staff records regarding holidays, absences and discipline.

Retail manager

thresher
Earl Shilton, Leicestershire
12.2004 - 12.2023
  • Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
  • Monitored market trends, taking action to guarantee store remained competitive.
  • Completed opening and closing procedures each day.
  • Kept staff records regarding holidays, absences and discipline.
  • Led briefings to improve store-wide communication.
  • Developed team's product knowledge, resulting in increased store sales.
  • Highlighted features and benefits of products, employing active selling techniques to exceed KPI targets.
  • Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
  • Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Ran promotions and events in line with company standards.
  • Analysed sales figures, identifying areas to improve and implementing remedial action.
  • Conducted staff appraisals and promoted ongoing professional development.
  • Toured sales floor regularly, assessing and improving daily operations.
  • Improved staff satisfaction and performance by introducing rewards schemes.
  • Inspired team to represent brand with enthusiasm by maintaining high standards.
  • Performed various store operations including opening and closing procedures, product display management and budget control.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Negotiated buying conditions and sales contracts to secure lucrative deals.

part time student and raising children.

william bradford community college
Hinckley, Leicestershire
12.2000 - 09.2004
  • whilst raising my 2 children alone i also put myself back through college where i studied several subjects from maths, English, history etc. through to ECDL and also life courses such as first aid, health and safety, food hygiene etc.

Bar worker

zuu night club
Hinckley, Leicestershire
12.1999 - 12.2000
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Maintained bar stocks, replenishing daily as necessary.

bar staff

castle tavern inn
Hinckley, Leicestershire
12.1998 - 12.1999
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Adjusted lighting and music, creating entertaining atmosphere.
  • Planned and informed customers of new menu items for purchase.

Machine charge hand

sketchley's
Hinckley, Leicestershire
09.1996 - 10.1998
  • Oversaw aprox 15 workers assembly work, directing activities from initial set up to final product packaging.
  • Analysed and improved manufacturing processes to cut costs.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Logged daily activities and notable incidents during production shifts.
  • Supervised activities of workers and enforced safety regulations.
  • Observed worker activities to assess safety compliance and identify enforcement gaps.

Education

GCSEs - several subjects

manor park community school
Nuneaton, Warwickshire
09.1992 - 09.1996

NVQ Level 2 - english

city & guilds
leicestershire
06.2021 - 06.2021

NVQ Level 2 - math

city & guilds
lecestershire
05.2021 - 05.2021

Certificate of Higher Education - retailer level 2

institute for apprenticeships & technical
08.2021 - 08.2021

NVQ Level 5 - women in leadership apprenticship - operations manager 1.2

institute of apprentiships&technical education
Leicestershire
04.2023 -

Skills

  • Compliance standards - i currently conduct a health & safety walk of my store daily to ensure we are compliance and audit safe
  • Cost control and reduction - brand damaging is part of any retail business but by following process and routine these are reduced to a minimum
  • Annual performance reviews - my current employer requires an annual pals review but i conduct one at the end of every retail period to closely control performance
  • Staff mentorship and training - in house training is always ongoing but i ensure the whole store has done this to remain compliant such as Challege 25
  • Store management - my role currently is to be global around the store an dim currently responsible for approx 40 people within the store and 12 directly on my department I ensure we have a strong back door process in place and 100% off stock is put out on the shelves night crew also help with standards and ensure the store is recovered for the next day of trading

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

NVQ Level 5 - women in leadership apprenticship - operations manager 1.2

institute of apprentiships&technical education
04.2023 -

Certificate of Higher Education - retailer level 2

institute for apprenticeships & technical
08.2021 - 08.2021

NVQ Level 2 - english

city & guilds
06.2021 - 06.2021

NVQ Level 2 - math

city & guilds
05.2021 - 05.2021

Trading manager

B&Q
06.2012 - Current

Retail manager

thresher
12.2004 - 12.2023

part time student and raising children.

william bradford community college
12.2000 - 09.2004

Bar worker

zuu night club
12.1999 - 12.2000

bar staff

castle tavern inn
12.1998 - 12.1999

Machine charge hand

sketchley's
09.1996 - 10.1998

GCSEs - several subjects

manor park community school
09.1992 - 09.1996

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samantha southin