Samantha Snieder
Blackburn,Lancashire
Summary
Highly organised and professional individual with exceptional communication skills and a proven ability to remain calm under pressure. Demonstrates strong empathy and team-building capabilities, fostering a collaborative work environment. Committed to leveraging these skills to achieve career goals in a dynamic and supportive setting.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Customer service and sales
Heatmiser
Blackburn, Lancashire
11.2014 - 07.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Bar staff member
Wetherspoons
Blackburn, Lancashire
08.2013 - 10.2014
- Prepared beverages, ensuring consistent quality.
- Handled cash transactions to ensure accurate accounting.
- Rotated stock regularly, reducing waste from expired products.
- Checked identification to maintain legal compliance.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Handling customer disputes effectively, preserving the business reputation.
- Adhered to health and safety regulations strictly.
- Ensured customer satisfaction by providing excellent service.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Publican
Self Employed
Darwen, Lancashire
09.2011 - 08.2013
- Maintained high hygiene standards with regular cleaning and sanitisation.
- Increased customer satisfaction by maintaining a clean and welcoming pub environment.
- Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
- Adhered strictly to licensing laws, contributing to the safe operation of the pub business.
- Performed regular maintenance checks on pub facilities for uninterrupted service delivery.
- Fostered good community relationships through participation in local events and sponsorship of neighbourhood clubs.
- Handled cash transactions quickly, ensuring accuracy at all times.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
Managing Director
Commercial & Municipal Services
Blackburn, Lancashire
10.1998 - 09.2011
- Law Agents, Investigations, Surveilance, Process Serving.
- Fostered partnerships to expand business opportunities.
- Implemented cost-saving measures for financial stability.
- Delivered high-quality services by maintaining customer focus at all times.
Education
GCSEs -
Witton Park High School
Blackburn 09.1984 - 06.1989
Skills
- Calm under pressure
- Communication skills
- Empathy
- Organised
- Professional
- Team building
Timeline
Customer service and sales
Heatmiser
11.2014 - 07.2023
Bar staff member
Wetherspoons
08.2013 - 10.2014
Publican
Self Employed
09.2011 - 08.2013
Managing Director
Commercial & Municipal Services
10.1998 - 09.2011
GCSEs -
Witton Park High School
09.1984 - 06.1989
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