Samantha Smith
Great yarmouth,Norfolk
Summary
Customer service professional with a strong focus on delivering exceptional experiences to diverse clients. Skilled in communication, sales techniques, and understanding customer needs, with a proven ability to upsell effectively in hospitality settings. Combines technical photography expertise, including DSLR operation and photo editing software proficiency, with a creative eye for composition and lighting. Highly organised, adaptable, and reliable under pressure, excelling in team environments to achieve targets and meet deadlines.
Eager to grow professionally and bring creativity and strong people skills to new challenges. Quick learner with a passion for delivering quality work in both customer service and creative projects.
Overview
3
3
years of professional experience
29
29
years of post-secondary education
Work history
Waitress
Imperial Hotel
Great Yarmouth, Norfolk
05.2022 - Current
- Streamlined order placements with clear communication to kitchen staff.
- Maintained cleanliness in the serving and dining areas to ensure a hygienic environment.
- Followed health regulations whilst handling food, promoting safe practices.
- Enhanced dining experience through friendly interaction with customers.
- Delivered meals swiftly, contributing to a positive dining experience for guests.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Managed multiple tables, took accurate food and drink orders, and handled billing efficiently
- Resolved customer complaints with professionalism, maintaining a positive dining experience
- Demonstrated flexibility by working varied shifts, including evenings, weekends, and holidays
Education
Bachelor of Arts - Visual Effects and Post Production
University of Suffolk
Ipswich 09.2022 - 05.2025
Certificate of Higher Education - Creative Media
East Coast College
Great Yarmouth 09.2020 - 08.2022
GCSEs - Mathematics - 2
Great Yarmouth High School
Great Yarmouth, Norfolk 09.2014 - 08.2019
GCSEs - English Literature - 4
Great Yarmouth High School
Great Yarmouth, Norfolk 09.2014 - 08.2019
GCSEs - English Language - 3
Great Yarmouth High School
Great Yarmouth, Norfolk 09.2014 - 08.2019
GCSEs - Child Development - 2
Great Yarmouth High School
Great Yarmouth, Norfolk 09.2014 - 08.2019
GCSEs - History - 2
Great Yarmouth High School
Great Yarmouth, Norfolk 09.2014 - 08.2019
Skills
- Customer Service Focused – Friendly and approachable with experience serving diverse customers and handling queries professionally
- Strong Communication Skills – Confident speaking with customers, explaining products, and creating a positive experience
- Sales Awareness – Understanding of customer needs and upselling techniques from previous hospitality experience
- Creative Eye – Passion for photography with a strong sense of composition, lighting, and visual detail
- Technical Photography Knowledge – Familiar with using DSLR cameras, photo editing software (eg, Davinci, Photoshop), and studio or natural lighting setups
- Organised and Reliable – Able to manage time effectively, meet deadlines, and stay calm under pressure
- Team Player – Comfortable working with others to achieve sales targets or deliver great service
- Adaptable – Quick to learn new systems or processes and adjust to changing environments (eg store layouts, or client needs)
Affiliations
- Creating 3D Character Models
- Creating Foley Sounds For Pre made Animations
- Gaming
- Baking
Timeline
Bachelor of Arts - Visual Effects and Post Production
University of Suffolk
09.2022 - 05.2025
Waitress
Imperial Hotel
05.2022 - Current
Certificate of Higher Education - Creative Media
East Coast College
09.2020 - 08.2022
GCSEs - Mathematics - 2
Great Yarmouth High School
09.2014 - 08.2019
GCSEs - English Literature - 4
Great Yarmouth High School
09.2014 - 08.2019
GCSEs - English Language - 3
Great Yarmouth High School
09.2014 - 08.2019
GCSEs - Child Development - 2
Great Yarmouth High School
09.2014 - 08.2019
GCSEs - History - 2
Great Yarmouth High School
09.2014 - 08.2019
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