Samantha Sellers
Nuneaton,Warwickshire
Summary
Results-driven Venue Manager with expertise in managing event spaces and optimising operations. Specialises in team coordination, resource management, and enhancing guest satisfaction. Implements strategic initiatives to maximise revenue and elevate venue reputation. Demonstrates strong organisational skills, effective communication, and problem-solving capabilities to ensure memorable experiences for guests.
Overview
7
7
years of professional experience
Work History
Accomodation assistant
Nabcel
nuneaton, warwickshire
07.2026 - Current
- Managed guest check-ins and check-outs efficiently, providing a smooth transition for guests.
- Handled guest queries and complaints with professionalism, aiming for quick and satisfactory resolutions.
- Updated guest records and booking details in the accommodation management system, ensuring data accuracy.
- Coordinated with front desk staff to update on room status for check-ins and check-outs.
- Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
- Provided maintenance team with weekly task lists and supervised completion.
- Conducted comprehensive end-of-year room inspections.
Store Manager
Sense Charity Shop
nuneaton, warwickshire
01.2024 - 06.2026
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Utilised CRM systems to gather customer feedback, using insights to improve service and product range.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Set prices based on market capacity and demand to achieve revenue targets.
- Stored stock safely and securely to maintain quality of goods.
- Utilised CRM systems to gather customer feedback, using insights to improve service and product range.
Venue Manager
Merkur Slots
Hinckley, Leicestershire
01.2020 - 01.2024
- Managed all aspects of venue operations, including staffing, security, and maintenance for optimal performance.
- Supervised the training and development of staff to ensure high levels of service quality and professionalism.
- Managed registration processes, ensuring a smooth and efficient experience for attendees from start to finish.
- Handled administrative requirements for events to manage contracts, payments and records.
- Fostered a culture of excellence and continuous improvement among staff and management alike.
- Monitored event trends and innovations, incorporating cutting-edge ideas to stay ahead in a competitive market.
- Analysed customer feedback to identify areas for improvement and implement necessary changes.
- Facilitated team meetings and training sessions, enhancing skills and fostering a culture of excellence within the event management team.
Skills
- Venue operations
- Inventory and budget management
- Guest experience optimisation
- Customer service excellence
- Staff training facilitation
- Staff supervision
- Team leadership and coordination
- Team coordination
- Time-management
- Conflict resolution and coaching
- Service quality assessment
- Customer satisfaction
- Customer focus
- Organisation
- Risk Assessment
- Critical thinking
- Persuasive communication
- Persuasive communication skills
- Critical thinking
Timeline
Accomodation assistant
Nabcel
07.2026 - Current
Store Manager
Sense Charity Shop
01.2024 - 06.2026
Venue Manager
Merkur Slots
01.2020 - 01.2024