Summary
Overview
Work history
Education
Skills
Custom
Personal Information
References
Timeline
Generic
Samantha Ruddock

Samantha Ruddock

London,UK

Summary

A seasoned professional with advanced skin expertise and a proven track record in celebrity and VIP client care. Demonstrates exceptional clinic and team leadership, driving sales and performance growth through strategic and operational oversight. Skilled in education and training, luxury client experience, problem-solving, and resourcefulness, aiming to leverage these competencies for continued success in high-end environments.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work history

Regional Training Manager

Hydrafacial
London, UK
12.2023 - 05.2025
  • Lead UK-wide clinical education and device training for partners across luxury spas, clinics, and medi-aesthetic practices.
  • Trained hundreds of professionals in skin consultation, advanced techniques, and treatment layering.
  • Supported partner clinics with booster strategy, post-care protocol design, and treatment troubleshooting.
  • Delivered high-impact results: improved treatment outcomes, increased client rebooking, and elevated brand loyalty.

Assistant Manager / Senior Aesthetician

Hydrafacial Flagship London
London
01.2022 - 12.2022
  • Second-in-command at the brand's UK flagship, overseeing a team of 15.
  • Delivered premium Hydrafacial experiences to high-profile guests including celebrities, influencers, and royalty.
  • Designed VIP client journeys and luxury protocols.
  • Led internal staff training, treatment excellence standards, and daily operations.
  • Reported directly to the Country Manager.

Mobile Retail Skin Specialist (Events & Flagship)

Sarah Chapman
02.2021 - 12.2021
  • Delivered bespoke facials and skin 'bespoke gymnastic facial' experiences during luxury events and pop-ups.
  • Represented the brand with professionalism and clinical expertise at high-end stores and activations. increase sales by 10%
  • Helped convert event attendees into loyal clients through exceptional treatments and tailored product education.

Heathrow Airport Spa Operations

Elemis
01.2011 - 12.2020
  • Managed operations across 4 premium airport spas, overseeing up to 25 team members.
  • Delivered express luxury treatments to VIPs in First/Business class lounges.
  • Handled recruitment, team training, KPI performance, client feedback systems, and event coordination.
  • Notable clientele: music icons, film actors, luxury fashion execs, international diplomats, and elite travellers.
  • Partnered with British Airways leadership and Elemis HQ to uphold service excellence and brand values.

Operational Custody Manager, Facilities Lead, Development Operations (Secondments)

Serco Home Affairs
Colnbrook
01.2004 - 12.2010
  • Led large operational teams (40–60 staff)
  • Overseeing compliance, security, crisis response, and trauma-informed care.
  • Owned leadership skills in high-pressure environments
  • A strong focus on wellbeing, resilience, and accountability.

Education

NVQ Level 3 - Health And Wellness

Butts College
Warwick, Warwickshire
09.1991 - 06.1993

Some College (No Degree) - Accessors Course

Butts College
Coventry
2000 - 2001

NVQ Level 1 - Managerial Course

Henley College
2009 -

Skills

  • Advanced Skin Expertise
  • Celebrity & VIP Client Care
  • Clinic & Team Leadership
  • Education & Training
  • Luxury Client Experience
  • Strategic & Operational Oversight
  • Sales & Performance Growth
  • Problem-solving
  • Resourcefulness

Custom

Available upon request.

Personal Information

Hobbies: Wellness, Mindfulness, Mountain biking, Yoga, Poetry, Gardening, Skincare science, Weight training, Luxury hospitality

References

References available upon request.

Timeline

Regional Training Manager

Hydrafacial
12.2023 - 05.2025

Assistant Manager / Senior Aesthetician

Hydrafacial Flagship London
01.2022 - 12.2022

Mobile Retail Skin Specialist (Events & Flagship)

Sarah Chapman
02.2021 - 12.2021

Heathrow Airport Spa Operations

Elemis
01.2011 - 12.2020

Operational Custody Manager, Facilities Lead, Development Operations (Secondments)

Serco Home Affairs
01.2004 - 12.2010

NVQ Level 3 - Health And Wellness

Butts College
09.1991 - 06.1993

Some College (No Degree) - Accessors Course

Butts College
2000 - 2001

NVQ Level 1 - Managerial Course

Henley College
2009 -

Similar Profiles

Create profile
Samantha Ruddock