Summary
Overview
Work history
Education
Skills
Timeline
Generic

Samantha Riley

Oswestry,Shropshire

Summary

I am a proactive and approachable proffessional with experience in property management, community manament and property maintenance.

I feel I am skilled in balancing the needs of residents, leaseholders whilst also dealing with freeholders.

I pride in delivering safe whilst well maintained living enviroments. My background includes block maintenance and inspections, managing contractors and service providers, handling resident queries whilst ensuring compliance with health and safety regulations which include annual fire and lift inspections.

With strong communication and problem solving skills I thrive in building strong reationships with both residents and contactors,resolving disputes and am motivated to creating a safe enviroment for residents along with a high standard of service.


Overview

12
12
years of professional experience
1997
1997
years of post-secondary education

Work history

Block Management

Regency Estates
Horwich, Bolton
05.2024 - Current

Resident & Client communication:


  • Respond to calls, emails from leaseholders, residents and contractors.
  • Handle general enquiries, maintenance issues, complaints and update sites on any upcoming or ongoing work.


Maintenance and repairs:

  • Carry out monthly site inspections:
  • Using a KPR system to log, assign and monitor repairs( plumbing, electrical, gardening etc) and to update actions that are taken.
  • Liaise with contractors to ensure prompt attendance and completion making sure deadlines are met.
  • Flag any urgent or none compliant issues


Health and Safety compliance:

  • Ensure fire alarms, emergency lighting, lifts and other safety checks are up to date.
  • Maintain contractor records ( Public liability insurance, risk assessments)
  • Make sure that residents comply with leases eg subletting, noise issues and escalate with breach of the lease when required.


Director

Pizza Oven Supplies Ltd
Newcastle-under-Lyme, Staffordshire
04.2015 - 05.2024

Managed daily operations which include the following;

  • dealing with customer enquiries via telephone and email
  • helping customers to choose the best option for themselves
  • creating detailed invoices using excel spreadsheets
  • taking credit card (RMS and Elavon) along BACS payments
  • booking in weekly orders with the production team
  • liaising with customers and delivery companies for timely deliveries
  • purchasing stock and dealing with suppliers for the day to day running of the business
  • keeping control of customer enquiries using Hubspot CRM
  • passing on any updates to the website company
  • keeping track of accounts including PAYE, VAT, year end etc, being the main point of call for the accountant.

Insurance advisor and Trainer

Autonet Insurance Ltd
Stoke On Trent, Staffordshire
05.2013 - 04.2015
  • responsible for selling insurance policies to clients within this role.
  • explaining the policy terms, coverage, and costs, and helping clients make informed decisions.
  • main point of contact for clients. I assisted clients with claims, policy changes, and other inquiries, building long-term relationships.


I then became a trainer for the company and my role included.


  • responsible for preparing insurance advisors to excel in their roles.
  • provide training on various aspects of insurance, including policy types, regulations, sales techniques, and customer service skills.
  • educated advisors on the latest regulations and compliance requirements to ensure they operate within the law.
  • helped trainees to focus on improving their customer service, negotiation, and problem-solving skills..

Education

GCSEs - English , Maths, Art, Physical Education

St Peters C of E High School
Newcastle Under Lyme

Skills

  • Strong Customer service Skills
  • Organizational Abilities and multi tasking
  • Team Player
  • Communication Skills
  • Respect for ethical practices
  • Happy and warm personality with the ability to show empathy in certain situations

Timeline

Block Management

Regency Estates
05.2024 - Current

Director

Pizza Oven Supplies Ltd
04.2015 - 05.2024

Insurance advisor and Trainer

Autonet Insurance Ltd
05.2013 - 04.2015

GCSEs - English , Maths, Art, Physical Education

St Peters C of E High School
Samantha Riley