Samantha Porter
Boston,Lincolnshire
Summary
A dedicated hardworking professional with a strong foundation in customer service and team leadership, demonstrating efficient time management and decision-making capabilities. Who loves a challenge and has a positive can do attitude. Skilled in effective communication and maintaining confidentiality, with the ability to work well under pressure and meet deadlines. Committed to continuous learning and development, holding first-aid certification and basic IT knowledge, adaptable to both team environments and independent tasks.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
General manager of GP Stores
GP Stores Ltd
Wrangle, Lincolnshire
05.2019 - Current
- Regularly reviewed performance, driving continuous improvement efforts.
- Successfully negotiated contracts with suppliers to reduce costs.
- Ensured compliance with health and safety regulations, maintaining a safe workplace.
- Implemented promotional strategies to increase sales.
- Enhanced shop cleanliness with regular maintenance schedules.
- Handled cash transactions accurately, maintaining integrity in financial dealings.
- Coordinated supplier deliveries for seamless stock replenishment.
- Support staff with work based and personal issues.
- Dealt with customer complaints promptly, fostering a positive shopping environment.
- Conducted regular price checks for competitive pricing strategy implementation.
- Managed staff rota for optimal shop operation.
- Managed crisis situations effectively, minimizing disruption to business operations.
- Reviewed employee performance regularly for continual improvement in store operations.
- Trained new employees, improving overall team performance.
- Maintained high standards of food safety to ensure customer satisfaction.
- Handle money and end of day cashing up.
Proprietor of Sjp Catering and Vending
Self Employed
Boston, Lincolnshire
03.2013 - Current
- Handled recruitment process personally, ensuring quality workforce.
- Monitored market trends regularly, staying ahead of competition.
- Created loyal customer base through outstanding services rendered.
- Oversaw financial transactions to ensure profitability.
- Coordinated daily operations for smoother functionality.
- Dealt with client complaints swiftly, maintaining positive reputation.
- Ensured timely deliveries to clients, boosting reliability factor.
- Guaranteed excellent customer care by monitoring staff interactions closely.
- Liaised with suppliers to build and maintain excellent working relationships.
- Monitored cleanliness and structural integrity of premises and equipment.
- Used working capital to cover everyday expenses and growth.
- Carry out day to day running of the business.
- Manage heavy workload and a team of staff.
- Maintained stock levels with regular inventory checks.
Community Engagement Officer
Sure start children's centre
Skegness - mablethorpe , Lincolnshire
05.2011 - 03.2013
- Developed partnership programmes for strengthened community relations.
- Adapted programs based on communal input, ensuring satisfaction and participation increase.
- Facilitated enhanced mutual trust within the community via consistent transparency.
- Conducted surveys to understand communal needs, resulting in relevant program development.
- Communicated with local families to offer support and advice. this being onsite or home visits.
- Increased community involvement by initiating and organising local events.
- Enhanced public understanding of organisational objectives through regular communication.
- Improved local relationships through proactive outreach.
- Established stronger rapport with the community using personable approach and listening skills.
- Organised fundraising initiatives to support local projects.
- Collated and analysed data to respond to community requests and concerns.
- Monitored project activity and identified improvement areas to increase community interactions.
- Maintained accurate records and statistics within organizational databases.
Level 3 nursery practitioner
Little Treasures Day Nursery
Skegness, Lincolnshire
03.2008 - 04.2011
- Observed and assessed each child's growth and development using early years foundation stage guidelines.
- Assisted in maintaining cleanliness and hygiene standards to ensure a safe environment for the children.
- Developed strong relationships with parents, promoting open communication about their child's needs and progress.
- Maintained detailed records of each child's developmentally milestones as per EYFS guidelines.
- Ensured compliance with all nursery policies and procedures, providing quality care for the children.
- Facilitated early childhood education through age-appropriate games and play.
- Administered first aid during emergencies while ensuring minimal distress for the affected child.
- Provided emotional support for distressed children, ensuring a comforting environment.
- Led storytelling sessions, stimulating imagination amongst kids.
- Conducted regular parent-teacher meetings to report on their child's progress.
- Cleaned and kept rooms and play areas tidy for reduced accident risks.
Education
Level 3 NVQ Children' care, learning and development - Childcare
City and Guilds
Skegness Lincolnshire 09.2010 - 09.2011
Level 2 NVQ Childcare, learning and development - Childcare
City and Guilds
08.2008 - 08.2009
Catering and Hospitality Level 2 - Catering
City and Guilds
Skegness, Lincolnshire 09.2003 - 12.2004
Skills
- Efficient time management
- Decision-Making capability
- Customer Service
- Team Leadership
- Effective communication
- First-aid certified
- Can work under pressure and to deadlines
- Work well under pressure
- Good communication skills
- Keen to learn and development my education
- Work professionally and confidentially
- Basic IT knowledge
- Works well as a team or lone working
References
References available upon request.
Timeline
General manager of GP Stores
GP Stores Ltd
05.2019 - Current
Proprietor of Sjp Catering and Vending
Self Employed
03.2013 - Current
Community Engagement Officer
Sure start children's centre
05.2011 - 03.2013
Level 3 NVQ Children' care, learning and development - Childcare
City and Guilds
09.2010 - 09.2011
Level 2 NVQ Childcare, learning and development - Childcare
City and Guilds
08.2008 - 08.2009
Level 3 nursery practitioner
Little Treasures Day Nursery
03.2008 - 04.2011
Catering and Hospitality Level 2 - Catering
City and Guilds
09.2003 - 12.2004
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