Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
AccountManager

Samantha Parkes

Eccleshall, Stafford,England

Summary

Dynamic and detail-oriented professional with a strong foundation in merchandise control, and brand representation. Demonstrates exceptional skills in credit card processing, cash handling accuracy, and order processing, complemented by a team player mentality and effective multitasking abilities. Proficient in MS Office and Microsoft Office Suite, with a focus on time efficiency. Committed to enhancing operational efficiency through critical-thinking and innovative solutions.

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Friendly Shop Assistant skilled in delivering exceptional customer service and maintaining well-organised store. Known for creating positive shopping experiences and boosting sales through attentive assistance and product knowledge. Always eager to help, ensuring customers leave satisfied and store operations run smoothly.

Overview

22
22
years of professional experience

Work history

Shop assistant

Chocbox
Eccleshall, Staffordshire
01.2025 - Current
  • Boosted product sales by offering selection guidance to customers.
  • Organised displays to promote inventory and encourage customer purchases.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Promoted sales and special promotions to increase store revenue.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Sole Proprietor

Penny&Hound
Eccleshall, Staffordshire
05.2013 - 10.2024
  • Liaised with vendors to achieve favourable product pricing and timely stock replenishment.
  • Facilitated ongoing website updates and maintenance to align with brand evolution.
  • Created a strong brand identity through innovative marketing strategies.
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
  • Boosted customer satisfaction with consistent quality control measures.
  • Promoted company products and services on social media to increase brand awareness.
  • Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
  • Provided exceptional customer service, resulting in repeat business.
  • Managed daily operations, ensuring smooth running of the business.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Kept appropriate stock levels to match expected demand.
  • Handled high volume calls to address customer inquiries and concerns.

Customer service representative

Autonet Insurance
Burslem, Stoke-on-Trent
01.2012 - 10.2013
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Handled phone and email enquiries with consistent customer service across multiple channels.
  • Answered 30 + telephone calls per day with professionalism.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Advised customers on availability, pricing and location of products.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Collaborated with sales team to maximise product visibility and sales.
  • Processed high-value payments with meticulous accuracy.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled in-person, email and mailed correspondence.
  • Prepared necessary forms to complete transactions.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Recorded information about inquiries and complaints within internal database.

Health care assistant

Various Employers
Stoke-on-Trent, Staffordshire
01.2003 - 04.2012
  • Adapted to service users' needs and requests to maintain personalised care.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
  • Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Assisted in patient care, improved comfort and well-being.
  • Explained treatments and hospital processes to patients.
  • Thoroughly sterilised and sanitised clinical and mobility equipment.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Submitted reports to manager regarding status of client.
  • Safely escorted patients to and from medical appointments and hospital visits.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Worked closely with nurses to maintain high levels of communication.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Safely and securely transported patients using hoists and wheelchairs.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.

Education

GCSEs -

Haywood High School
Burslem, Stoke-on-Trent
09/1997 - 07/2002

Skills

  • MS Office
  • Credit card processing
  • Team player mentality
  • Barcode scanning
  • Basics of accounting
  • Time efficiency
  • Merchandise control
  • Online sales
  • Brand representation
  • Merchandise pricing
  • Outgoing and enthusiastic
  • Financial records analysis
  • Cash handling accuracy
  • Critical-thinking
  • Order processing
  • Empathetic listening
  • Effective multitasking
  • Heavy lifting
  • Microsoft Office Suite

Affiliations

  • Dogs
  • Travel
  • Family & Friends

Timeline

Shop assistant

Chocbox
01.2025 - Current

Sole Proprietor

Penny&Hound
05.2013 - 10.2024

Customer service representative

Autonet Insurance
01.2012 - 10.2013

Health care assistant

Various Employers
01.2003 - 04.2012

GCSEs -

Haywood High School
09/1997 - 07/2002

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Samantha Parkes