Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Samantha O'Dowd

London

Summary

I am punctual, reliable and very hard working. I am very approachable, compassionate, friendly & polite with a helpful manner. A good communicator capable of dealing with a wide range of people. Trustworthy, used to responsibility and capable of working under pressure. I am dedicated, motivated and keen to learn new skills. I can adapt to most work environments and use my skills constructively and positively in most situations. I am empathetic while showing compassion and having a caring attitude. I believe my communication skills, ability to perform as part of a team or individually and my customer service experiences are my greatest assets.

Overview

31
31
years of professional experience

Work history

Phlebotomist / personal coordinator

Randox Health
London
01.2022 - Current
  • Ensuring that customers have an excellent experience while taking consent for health measurements.including BP, height weight BMI, bloods draws, urinalysis, swabs and ECG
  • Liaising with the laboratory team and documenting any health concerns that the client may have
  • Dealing with client emails and invoices & booking appointments.
  • Practised in accordance with internal guidelines, SOPs and clinical study protocols to mitigate risks.
  • Delivered compassionate care and to reduce patient fear and anxiety.
  • Cleaned and prepped collection stations between appointments.
  • Labelled vacutainer tubes with patient name, date and collection time.
  • Stocked phlebotomy rooms.
  • Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
  • Prepared collected samples for transport to laboratory within strict timelines.
  • Monitored patient wellness during collection to proactively address adverse reactions.
  • Asked patient questions regarding allergies and health issues during previous injections or blood draws.
  • Respected confidentiality and privacy, keeping all personal and health data secure.
  • Answered phone calls and responded to emails from clients.

Clinical healthcare practitioner

NHS galleri trial - EMS healthcare
01.2021 - 01.2022
  • Adhering to good clinical practice guidelines, data protection and research governance framework regulations
  • Gaining participant informed consent, taking blood samples and ensuring high standard of care
  • Assisting in performing administration duties and collecting, processing, and entering data.
  • Built positive rapport with patients and healthcare teams.
  • Safeguarded patient privacy, handling sensitive medical data with discretion and adherence to established confidentiality requirements.
  • Maintained patient sample integrity through correct handling and storage.
  • Prepared collected samples for transport to laboratory within strict timelines.
  • Labelled vacutainer tubes with patient name, date and collection time.
  • Cleaned and prepped collection stations between appointments to reduce patient wait times.
  • Stocked phlebotomy trolley.
  • Managed and maintained donation documents and patient records.

Receptionist/Phlebotomist

Penrose medical centre
01.2018 - 01.2021
  • Answering patients queries, booking appointments on EMIS sending referrals, running phlebotomy and COVID vaccination clinic.
  • Reduced waiting times through effective time and resource management.
  • Answered and helped resolve patient enquiries.
  • Answering telephone calls, compiling detailed notes and promptly forwarding as required.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Delivered front of house duties with warm and professional manner.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Collected blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection.
  • Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
  • Delivered compassionate care at all times

Assistant catering manager

Caterair
Biggin Hill Airport
01.2014 - 01.2017
  • Hired and managed catering staff to perform best practices and quality standards.
  • Designed catering packages to increase sales and customer experience.
  • Arranging meals, drinks, and resources for chartered & private aircrafts
  • Customised appetisers, main courses and desserts for small and large events.
  • Collected payments and provided receipts and invoices to customers.
  • Hired and trained both permanent and temporary staff members.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Recorded ingredients and quantity of catering supplies to maintain accurate inventory.
  • Responded to questions, complaints and concerns from guests during events.
  • Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.

Receptionist

The Vale Practice
East Dulwich
01.2011 - 01.2014
  • Welcoming visitors, taking bookings, managing appointments, and maintaining patient records.
  • Delivered front of house duties with warm and professional manner.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Answered and helped resolve enquiries from clients and general public.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Took and communicated messages to minimise interruptions to staff workflows.

Catering Assistant

Belmarsh Prison, Isis Interserve
01.2009 - 01.2011
  • Preparing and serving food for young offenders and staff in compliance with prison service rules.
  • Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
  • Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
  • Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
  • Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
  • Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.

Administration Assistant

Proto Sealed Units
01.2002 - 01.2008
  • Performing secretarial work, answering calls, dealing with inquiries, making appointments, and maintaining diaries.
  • Reviewed expense reports and invoices to assist with monthly accounting processing.
  • Received and screened high-volume internal and external communications, calls and email.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Provided printing, photocopying scanning support to colleagues.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Acted as main contact for staff and clients.

Silver Service Waitress & Bar Steward

The Old Royal Naval College
Greenwich
01.1993 - 01.2002
  • Serving and welcoming VIPs, naval officers, celebrities, and royals
  • Managing stock, cashing up, and organizing staff for functions.
  • Established positive rapport with guests through confident and professional customer service in luxury dining environment.
  • Welcome and greeted customers on arrival, managing cloakroom services and answering dining-related queries.
  • Proactively anticipated and responded to customers' dining needs.
  • Presented tables in line with company standards.
  • Adhered to traditional standards of silver service including guest seating, table setting and dresscode.
  • Served food and drink to exceptionally high standard of service and presentation.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Greeted and escorted guests to tables.

Education

GCSE -

Blackheath blue coats
London

GCSE -

Blackheath blue coats
London

GCSE -

Blackheath clue coats
London

GNVQ -

Greenwich university
London

GNVQ -

Greenwich university
London

GNVQ -

Greenwich university
London

Skills

  • Cannulation
  • Covid vaccinator
  • Health and safety/ First aider
  • Paediatric blood draw
  • Sample and specimen collection
  • Recording data
  • Patient confidentiality
  • Specimen labelling procedures
  • Measuring vital statistics
  • Quality Control
  • Infection Prevention and Control
  • Data entry
  • Infection control and aseptic procedures
  • Prevent training
  • Administrative support
  • Problem solving
  • Team player
  • Effective planning
  • Office administration
  • Maintaining files

Custom

  • Phlebotomy/venipuncture competency, 2017
  • COVID Vaccinator & Sample collecting, 2020
  • PIMs/EMIS training, 2017
  • Refresher training, 2023
  • Health & Safety/First Aid
  • COSHManualHandling
  • Basic life support
  • Security awareness training
  • Safeguarding adults level 2
  • Safeguarding children
  • Data security awareness
  • Prevent training
  • GDPR

Timeline

Phlebotomist / personal coordinator

Randox Health
01.2022 - Current

Clinical healthcare practitioner

NHS galleri trial - EMS healthcare
01.2021 - 01.2022

Receptionist/Phlebotomist

Penrose medical centre
01.2018 - 01.2021

Assistant catering manager

Caterair
01.2014 - 01.2017

Receptionist

The Vale Practice
01.2011 - 01.2014

Catering Assistant

Belmarsh Prison, Isis Interserve
01.2009 - 01.2011

Administration Assistant

Proto Sealed Units
01.2002 - 01.2008

Silver Service Waitress & Bar Steward

The Old Royal Naval College
01.1993 - 01.2002

GCSE -

Blackheath blue coats

GCSE -

Blackheath blue coats

GCSE -

Blackheath clue coats

GNVQ -

Greenwich university

GNVQ -

Greenwich university

GNVQ -

Greenwich university

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