Samantha Oakley
Bristol,Bristol
Summary
Driven Key Account Manager with experience in Account Management of large and small account portfolio.
Large experience in managing high spend accounts to develop and grow the accounts alongside retain and grow the partnership they have with us as a business
Salesforce CRM knowledge
Huge product Knowledge
Key Account development and negotiation
Overview
31
31
years of professional experience
Work History
Key Accounts Manager
SUEZ Recycling and Recovery
Bristol, Bristol
12.2022 - Current
- Successfully retained high-value customers through proactive relationship management techniques.
- Resolved client conflicts effectively, maintaining positive brand image.
- Monitored competitive activity within accounts and developed strategies to counter competition effectively.
- Conducted business reviews to ensure clients received satisfactory services.
- Negotiated contracts with clients, securing favourable terms for the company.
- Cultivated long-term partnerships with key accounts by providing consistent high-quality service.
- Analysed performance data to identify areas of improvement in account management.
- Built strong relationships with key stakeholders, fostering trust and loyalty.
- Highlighted growth opportunities within current client accounts and campaigns to increase revenue.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Facilitated regular meetings with clients to address concerns, improving overall communication.
Key Accounts Executive
Suez Recycling & Recovery
Bristol, Bristol'
08.2010 - 12.2022
- Target key accounts to buy additional products through effective use of Salesforce.
- Conduct competitor research to stay up to date on industry updates, money-making opportunities and threats.
- Ensured accounts feel valued and up to date on matters by communicating with them daily.
- Action customer feedback to improve product and service provisions.
- Act as a customer service contact primarily for new and existing regional customers for all points of query, account management and service requests.
- Through CRM systems and customer contact and knowledge deepen relationships through regular conversations and contact.
- Build customer loyalty and ensure satisfaction for renewal and upselling of contracts whilst deepening relationships and upselling for the business.
- Consistently hit and exceed targets and PBO's set within the business
- Communicate and work alongside colleagues within the business to ensure complete customer satisfaction
- Proactively promote the services offered within SUEZ Recycling & recovery UK to existing customer to ensure profitability and growth within the business
- Retain and renew customer contracts with regular account reviews and face to face meetings
- Administer and contact all customers on yearly price increases and reviews
Sales Administrator
Suez Recycling & recovery UK
Bristol, Bristol
08.2006 - 08.2010
- Ensured sales reps achieved targets by creating reports for analysis.
- Addressed and solved customer complaints such as late deliveries incorrect information in a timely and efficient fashion.
- Maintained excellent customer satisfaction by staying helpful, polite and friendly throughout phone calls and other interactions.
- Met sales targets through proactive promotion and excellent customer service.
- Co ordinated daily for a sales team of 10
- Completed contracts and all sales figures on a daily and weekly basis to communicate to the Sales manager and for the Business.
- Process and produce regular quotations for the sales team
- Process new starter request and ensure all details are updated via the HR Systems
- Process and ensure data was correct for company car information
- General office duties for the needs of the business
Customer Service Administrator
Hemmings waste Management
Bristol, Bristol
06.2002 - 06.2006
- Strengthened operational efficiencies by developing organisational filing systems for confidential customer records.
- Resolved customer questions, issues and complaints efficiently to ensure route productivity
- Answered customer requests with friendly, knowledgeable service and support.
- Filled out daily logs and created weekly reports detailing activities.
- Book and log work for drivers and allocate to correct routes to ensure driver productivity
Freight Forwarding Supervisor
Beauvais International
Bristol, Somerset
04.1994 - 08.2002
- Co ordinated and ran the Small Bristol Depot
- Developed excellent working knowledge of industry trends and improvements in processes.
- Coordinated schedule of vehicles and drivers for most efficient goods transport.
- Thrived in fast-paced environment with energy and enthusiasm.
- Ensure all legal documentation was completely in a timely and correct manner to ensure legal International and Local deliveries and collections were completed.
- Ensure all H & S aspects were completed day to day.
Education
GCSEs -
Downend Secondary school
Skills
- Business development and Negotiation
- Extensive product knowledge
- Strong industry networking
- Stakeholder management
- Account development and Management strategy
- Knowledge of CRM software
Custom
other
References
References available upon request.
Timeline
Key Accounts Manager
SUEZ Recycling and Recovery
12.2022 - Current
Key Accounts Executive
Suez Recycling & Recovery
08.2010 - 12.2022
Sales Administrator
Suez Recycling & recovery UK
08.2006 - 08.2010
Customer Service Administrator
Hemmings waste Management
06.2002 - 06.2006
Freight Forwarding Supervisor
Beauvais International
04.1994 - 08.2002
GCSEs -
Downend Secondary school
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