PERSONAL PROFILE I am a hard-working, motivated, energetic and a reliable individual with excellent oral and written communication skills. I enjoy a challenge and have the desire to succeed, I am willing to develop my work practise, to meet the demands of any service. I am flexible, organized and have a vast range of skills that are transferable and compatible within a variety of sectors and settings. I am looking for an opportunity to utilize my experience and knowledge and work within a supportive working environment. I am Educated to Degree Level and completed a wide range of CPD courses. I have over 25 Years experience of working with Children and their families, as well as 7 Years experience in customer care.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Teaching Assistant
Coop Academies New Islington
MANCHESTER
04.2020 - Current
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Created lesson materials, visuals and digital presentations to supplement lesson plans.
Provided instructional support to students unable to attend regular classes.
Worked with teacher to optimize learning plans based on student test grades and evaluations.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Studied and implemented latest information on specific subjects and learning strategies.
Enforced rules and managed behavior through developmentally appropriate discipline.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Created safe and engaging learning environment for groups of diverse children with various learning styles.
Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Instructed children in crafts and other activities to promote gross and fine motor skills.
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Learning Mentor
Lime Tree Primary
Sale
03.2017 - 09.2022
Planned and promoted career planning presentations, work experience programs and career workshops.
Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
Identified cases of domestic abuse or other family problems and encouraged students or parents to seek additional assistance from mental health professionals.
Used standardized assessments to evaluate abilities, interests and characteristics of different students.
Empowered students through counseling and skill-building exercises.
Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.
Identified issues that hindered student academic achievement.
Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Collaborated with parents, school faculty and social workers to address problems and grow student success.
Teacher's Assistant
Abingdon Primary
Reddish
03.2018 - 04.2020
Young Persons Advisor
Action For Children
Manchester
06.2006 - 03.2015
Exceeded goals through effective task prioritization and great work ethic.
Maintained excellent attendance record, consistently arriving to work on time.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork and the clients.
Supported young prople and their families
Managed team of employees, overseeing hiring, training and professional growth of employees.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Residential Support Worker
Together Trust
Stockport
09.2003 - 04.2006
Helped build important life skills such as cooking and cleaning.
Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
Remained alert to problems or health issues of clients and competently responded.
Supervised [Number] residents within facility and on community outings.
Monitored and assisted residents through individual service plans.
Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
Determined specific needs and provided most appropriate level of services for patient well-being.
Customer Service Representative
ATI Security
Salford
08.1990 - 05.1995
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
Prospected continuously for new potential customers and maintained robust conversion rate.
Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
Built client list and strengthened customer relationships through consistent communication via phone and internet.
Collaborated with team members to achieve target results.
Demonstrated respect, friendliness and willingness to help wherever needed.
Junior Office Clerk
Walls Johnstone Solicitors
Stockport
07.1989 - 04.1990
Maintained complete and accurate files in both physical and digital formats.
Provided clerical assistance to senior staff, such as arranging meetings, making copies and answering emails.
Calculated accurate [Type] values using mathematical skills and appropriate tools.
Received and processed payments, updated accounts and issued receipts.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Bachelor of Arts - Social Science
St Annes
Stockport
09.2003 - 07.2006
Skills
Effective communication and engagement with service users/clients and all professionalsundefined
Accomplishments
GCSE English language B, English literature B, Maths C, Science C History D, ICT C 1984-1989
GmoCN :
Access to Higher education 2000- 2002 Level 3, Distinction in Psychology, Merit in Health Studies, Merit in Study skills including Numeracy
BA(Hons) Applied Community Studies 2002-2005 Grade 2:1
NMPP, National Mentoring Pilot Project, achieving the status of an accredited mentor
NVQ Level 3 Working with Young people and their families